1,528 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Windows tags

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Upgrade to Office 2019 licenses to 2021, newer or Office 365?!

I have several unused, still-sealed Office 2019 DVD licenses. As Microsoft has discontinued support for this version on Oct. 14th, I would like to request a replacement with either a newer offline MS Office suite or, preferably, Office 365 licenses. This…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-10-26T05:21:35.17+00:00
Anoir Ben Tanfous 0 Reputation points
answered 2025-10-26T05:55:19.6066667+00:00
Arlene D 13,115 Reputation points Independent Advisor
1 answer

how do I install my subscription?

how do I install my subscription? On my Dell AMD Ryzen 7 7730U windows 11 64 bit laptop 496 MB 16.o GB Ram 477 GB storage 2.0 GHz I have already deleted microsoft 365. I need help please.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-10-25T00:48:59.33+00:00
Catherine Mule' MacDonald 0 Reputation points
answered 2025-10-25T10:28:20.3466667+00:00
Ami-T 3,440 Reputation points Microsoft External Staff Moderator
1 answer

Child set up Microsoft 365 under a business account in error

My 14 yr old received a new laptop, in setting-up Microsoft 365, she set-up a work/school account instead of a personal account that we can use through Family Sharing. I have tried to cancel this business account, but I cannot confirm it has been done…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-10-21T14:51:41.8233333+00:00
Tara Shea 0 Reputation points
answered 2025-10-21T15:25:18.4733333+00:00
Diana Mariz 3,085 Reputation points Independent Advisor
1 answer

Cam I access emails and documents created under a business subscription using my personal Microsoft account?

I have a business subscription from when we had a business. If I close this account, can I access old emails / documents created on computers using this account, would I be able to use my personal Microsoft account?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-10-16T07:58:59.21+00:00
Queenslander 0 Reputation points
answered 2025-10-16T08:39:52.9666667+00:00
Francisco Montilla 17,520 Reputation points Independent Advisor
1 answer

Unable to access my Microsoft Subscription Page to load the subscriptions.

I cant access my subscriptions to renew/or check status. I get an error which says Something went wrong on our end. Give it a few minutes, then try again. TraceID: 9X2CcI/MiUaC2ztH.14.134 This has been this way for more than a year now.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-10-14T18:23:02.4233333+00:00
Vivek Elangovan 0 Reputation points
commented 2025-10-15T18:47:20.3366667+00:00
John Jefferson Doyon 40,615 Reputation points Independent Advisor
1 answer

Recognized bill check

I gotten a bill from you but I did not recognize it. could you help me check it?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-10-10T05:15:53.01+00:00
Shan Shannia 0 Reputation points
answered 2025-10-10T05:51:51.58+00:00
Kayece Jan Mae Amizola 9,850 Reputation points Independent Advisor
1 answer

Issue with logging into an account, doesn't have microsoft authenticator...

I have an account dedicated to my work (a different microsoft account than this) and I cannot get in. Whilst I can remember the login & password, it then asks for my microsoft authenticator code & it was never linked to my microsoft authenticator…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-10-03T01:23:44.1333333+00:00
Errin Jane 5 Reputation points
commented 2025-10-08T02:09:45.2233333+00:00
Errin Jane 5 Reputation points
1 answer

I cannot get a Non-Profit account set up for our NP.

I created a non-profit profile and log in. After filling in the profile, and requesting access for setting us up MS365, the status of NP was rejected. This notification came within minutes and no information about our NP was asked for or provided. Now I…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-09-15T17:29:35.7466667+00:00
Scully 0 Reputation points
commented 2025-10-07T14:42:56.9833333+00:00
Scully 0 Reputation points
2 answers

I LOST MY ACCOUNT AND CAN'T CONTACT ANYONE TO GET IT BACK

So a few months ago my Email and Microsoft password got leaked. They managed to change my Accounts email to one that I don't have access to. I have been trying to contact supports for months since this account is linked to my minecraft and can't play…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-10-06T17:20:33.7833333+00:00
Iwantmyaccback(Benjcachou) 5 Reputation points
commented 2025-10-06T20:20:05.17+00:00
Jonathan Deives 55,155 Reputation points Independent Advisor
1 answer

How do I report a fraudulent email to Microsoft so that it can be investigated?

How do I report a fraudulent email account to Microsoft so that it can be investigated?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-10-06T17:11:17.8266667+00:00
Sean Tomaselli 0 Reputation points
answered 2025-10-06T17:53:00.3566667+00:00
John Jefferson Doyon 40,615 Reputation points Independent Advisor
1 answer

Refund on Microsoft 360

Was recently charged 99.99 for an annual subscription (360) for a computer I no longer have. How do I can I get a refund.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-09-27T21:29:16.0666667+00:00
Duane Hartman 0 Reputation points
edited the question 2025-09-28T06:42:43.71+00:00
Jack-Bu 4,425 Reputation points Microsoft External Staff Moderator
1 answer

how to unlocked my personal email? because it says that it is locked so that I cannot use it right now to ask this question

Hi, How can I unlocked my personal account. I cannot unlocked it using my phone number because it says "Try another verification method" every time I will use my phone number to appeal and unlock my account. Last August I cannot open it…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-09-27T06:35:20.23+00:00
Gerolaga Jona 0 Reputation points
answered 2025-09-27T07:12:52.6766667+00:00
Gunasekar N 43,350 Reputation points Independent Advisor
3 answers

Unknown Microsoft 365 charge on my account.

I was recently checking my bank statements when I noticed that for every month for around the past year that there has been a $11.99 charge every single month on the 23rd almost exactly. At first I thought it was a leftover subscription but I check on…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-07-16T17:08:58.3266667+00:00
Jonathan Cebreros 5 Reputation points
commented 2025-09-14T13:32:04.4766667+00:00
Stefan Blom 317.3K Reputation points MVP Volunteer Moderator
1 answer

Can't log in to use Microsoft Office 365 on computer.

Correlation Id: PII removed-435e-b5b6-0b10caae3b16 Timestamp: 2025-09-09T17:40:41.000Z DPTI: PII removed Message: The credential is invalid. Unexpected sub status (6008). Tag: 657rx Code: PII removed

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-09-09T17:48:02.0966667+00:00
Alicia Perry 0 Reputation points
edited an answer 2025-09-10T00:13:09.34+00:00
Zoevi-V 1,580 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

How can i make an email for biz after i declined to renew my personal acct not thinking that I needed it for the business things I had?

I have had a personal Microsoft Acct for years but it was up for renewal a couple of days ago, so I declined to renew, not thinking I wasmalso using it for some of our business. Now the price to renew is $30 more then it was but without losing what I…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-09-09T21:59:51.8266667+00:00
Sandy Eigler 20 Reputation points
commented 2025-09-09T23:02:08.6666667+00:00
Sandy Eigler 20 Reputation points
3 answers

Billing I have two accounts and want one

I have tried calling and every time you call, i am either not at my computer or its after hours or have been on the other line. I need assistance in combining my personal and business and it gave me an email address I can't use.…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-09-11T18:05:26.28+00:00
Jennifer ONeill 0 Reputation points
edited an answer 2025-09-25T08:35:45.87+00:00
Jade-T 6,910 Reputation points Microsoft External Staff Moderator
2 answers

How do I turn off monthly billing for something you are charging me for from my credit card which is not in my actual microsoft account i use?

How do I turn off monthly billing for something you are charging me for from my credit card which is not in my actual microsoft account i use? When I signed a new mobile phone contract apparently a Microsoft 365 buisness account was included which I…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-09-11T19:45:00.6433333+00:00
Cameron James Lee 0 Reputation points
answered 2025-09-11T20:27:17.1233333+00:00
Stefan Blom 317.3K Reputation points MVP Volunteer Moderator
2 answers

Double charges for Microsoft Family 365 - Need refund

I help run a family business and we utilize Microsoft 365 Family to make sure all our computers are covered. Well we just noticed I was double charged this last renewal in July, one under my work email and one under my personal email and I CANNOT get…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-09-11T20:15:57.2366667+00:00
Jessica Nation 0 Reputation points
edited an answer 2025-09-11T21:05:43.1933333+00:00
Stefan Blom 317.3K Reputation points MVP Volunteer Moderator
2 answers

REQUEST FOR TAX RECEIPT

Dear Microsoft Thailand Support Team, Our company, Siam Electronics CO,LTD., has recently purchased Microsoft 365 with the following details: Order number: Invoice No: [Moderator note: personal information removed] Purchase date: 09/09/2025 Microsoft…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
answered 2025-09-16T16:12:06.8266667+00:00
Darhyl Amizola 22,180 Reputation points Independent Advisor
1 answer

password reset there's a temporary problem with this service error

Hello, i can't log in to my personal OneDrive or Microsoft Excel account. I have tried multiple times to reset my password, and the system tells me there's a temporary problem with this service. It asks to verify my identity and shows the last two…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-09-22T14:00:17.0566667+00:00
brittany guardiola 0 Reputation points
answered 2025-09-22T14:52:15.76+00:00
Gunasekar N 43,350 Reputation points Independent Advisor