I cannot get a Non-Profit account set up for our NP.

Question

I cannot get a Non-Profit account set up for our NP.

Scully 0

I created a non-profit profile and log in. After filling in the profile, and requesting access for setting us up MS365, the status of NP was rejected. This notification came within minutes and no information about our NP was asked for or provided.

Now I cannot log in to our profile to submit information or ask what documentation is missing. Perhaps we were summarily rejected because we offer recreation services, support minor girls softball, Jordon Stollery Children's hospital, Breast Cancer research, and high school sports.

Our organization uses Google tools. I would very much like to move to MS. I need to convince the NP Board. In order to do so, we will need to get the correct status in place. This is very easy for Google; very difficult on MS. If there is advice on how to navigate Microsoft non-profit avenues, it would be very much appreciated.

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Answer 1

EmilyS726 171.3K Independent Advisor

Hello,

What country is your NP located? Canada?

Did you do your nonprofit status verification via Techsoup? Just want to make sure that part is approved, otherwise you want to check in with Techsoup support.

If it has been already approved in Techsoup, use this website: https://nonprofit.microsoft.com/en-us/contactus

Scroll down and in the search, you can search for key terms such as "my application was rejected", then click on get more support to fill out a contact form.

Scully 0 Reputation points

2025-09-15T20:16:19.4433333+00:00

Yes, located in Canada. I don't know which third party service was used by Microsoft, if any. I doubt that the third party would respond in a few minutes.

I have registered with TechSoup. Waiting for confirmation. Thank you very much for the advice.

I really dislike Google and hope to get on MS tools instead. You help is very much appreciated.
EmilyS726 171.3K Reputation points Independent Advisor

2025-09-15T20:44:19.05+00:00

Actually I just realized, in Canada, Microsft contracted with Goodstack to validate. I am in the US, years ago I applied for our 501c3 and we went through Techsoup. During the application process, I was redirected to Techsoup to validate. Were you redirected at one point to Goodstack?

Regardless, I believe you can use the form to get in touch with the nonprofit support team.
Scully 0 Reputation points

2025-10-07T14:42:56.9833333+00:00

Emily, just want to thank you for your help. Techsoup has confirmed us. Still waiting on Goodstack (up to 2 weeks). Will retry MS365. Google is a huge problem, again.

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I cannot get a Non-Profit account set up for our NP.

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