Unable to access my Microsoft Subscription Page to load the subscriptions.

Question

Unable to access my Microsoft Subscription Page to load the subscriptions.

Vivek Elangovan 0

I cant access my subscriptions to renew/or check status.
I get an error which says

Something went wrong on our end. Give it a few minutes, then try again.

TraceID: 9X2CcI/MiUaC2ztH.14.134

This has been this way for more than a year now.

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Answer 1

John Jefferson Doyon 40,615 Independent Advisor

Hi, I'm John! I will help you with this.

May I know what troubleshooting steps have you already taken? This will help me avoid recommending them.

In the meantime, if you haven’t already:

Please try accessing the page https://account.microsoft.com/services using a different browser or device to see if the issue persists. It can also help to switch to a different internet connection (for example, using mobile data instead of Wi-Fi) and temporarily disable any VPN you might be using.

If you’ve already tried these steps or it still shows the same error, please let me know.

Click "Add comment" to let me know.

Regards,

John J.D.

Vivek Elangovan 0 Reputation points

2025-10-15T18:39:45.3633333+00:00

Yes I have tried in different machines, different browsers, different OSs, in different internet connections/mobile data.
So this hasn't helped. I have been trying these on and off for about a year now.
John Jefferson Doyon 40,615 Reputation points Independent Advisor

2025-10-15T18:47:20.3366667+00:00
Thank you for letting me know.

I suggest contacting Microsoft Support for further assistance.

Here is the link: https://support.microsoft.com/home/contact

Type this keyword and press Enter: Contact Support.

At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.

In Product and services, select "Windows".

In Category, select "Technical support."

Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

Let me know if you have any further questions or concerns.

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Unable to access my Microsoft Subscription Page to load the subscriptions.

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