Can't log in to use Microsoft Office 365 on computer.

Hi Alicia,

Thank you for reaching out. I understand you're encountering the error message: "The credential is invalid. Unexpected sub status (6008)" when trying to log in to Microsoft Office 365 on your computer.

This error typically indicates a problem with the authentication process—possibly due to expired credentials, incorrect login details, or a misconfigured account.

Could you please confirm:

• Are you using your correct work credentials?
• Have you recently changed your password?
• Are you logging in from a company-managed device?

Here are a few steps you can try:

1. Double-check your username and password to ensure they’re correct.
2. Clear your browser cache or try logging in via an incognito/private window.
3. Try logging in from another device to rule out local configuration issues.
4. Delete AAD Broker Plugin Folder

Close all Office apps (Word, Excel, Outlook, etc.).

1. Open File Explorer and navigate to the following path:

         C:\Users\<YourUsername>\AppData\Local\Packages\
   

2. Look for a folder named:

         Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
   

   1. Delete the folder. You may need administrator permissions.
   2. Restart your computer.
3. Try logging in to Office 365 again.

If things still don’t work out, feel free to share an update, I’ll be happy to assist further.

Best regards,

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