Issue with logging into an account, doesn't have microsoft authenticator...

Errin Jane 5 Reputation points
2025-10-03T01:23:44.1333333+00:00

I have an account dedicated to my work (a different microsoft account than this) and I cannot get in. Whilst I can remember the login & password, it then asks for my microsoft authenticator code & it was never linked to my microsoft authenticator app. Now I cannot link them & cannot get in. Please help.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
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  1. EmilyS726 171.3K Reputation points Independent Advisor
    2025-10-03T01:55:47.0466667+00:00

    Hello,

    Is it a free Microsoft account - meaning not one assigned to you by your employer?

    If so,

    If you’re on the sign-in page and can’t access your authentication app, click “I can’t use my app right now.” Then look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

    If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

    This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

    Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

    https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.


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