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Child set up Microsoft 365 under a business account in error

Tara Shea 0 Reputation points
2025-10-21T14:51:41.8233333+00:00

My 14 yr old received a new laptop, in setting-up Microsoft 365, she set-up a work/school account instead of a personal account that we can use through Family Sharing. I have tried to cancel this business account, but I cannot confirm it has been done and Microsoft has billed my credit card through Apple for $221.99 twice.

She is now set-up on the Family Sharing personal account, but I need to confirm that the Business account is cancelled and I can get a refund for the 2 charges on my credit card.

I have tried to call for help, but as I am not admin on a business account I cannot get through to anyone at Microsoft.

How do I confirm that the Business account is cancelled and I can get a refund for the 2 charges on my credit card.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
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  1. Diana Mariz 3,240 Reputation points Independent Advisor
    2025-10-21T15:25:18.4733333+00:00

    Hello Tara. Thanks for reaching out. My name is Diana. I'm an independent advisor and a Microsoft fan like you.

    Kindly note that this community is composed of fellow Microsoft users—we are not Microsoft employees and do not have access to tools or systems to review transactions or account details.

    For your billing issue, I recommend to directly contact Microsoft support specifically with Accounts and Billing department.

    To do that, please refer to the steps below:

    1. Go to this link: https://support.microsoft.com/contactus and sign in your Microsoft account
    2. On the "Tell us your problem so we can get you the right help and support" - just type "Billing issue" then search
    3. You will see Recommended Solution, just scroll down until you can see "Contact support"
    4. Under "Tell us a little more about your problem", select "Microsoft 365 and Office"
    5. For Category select > manage my subscription > then confirm
    6. Select Chat with a support agent in your web browser
    7. Confirm your account and you should be routed to Microsoft support representative who have the appropriate tools and resources to investigate and assist you further with the billing concern.
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