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Microsoft Q&A
22,203 questions
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
How to stop auto renewal of subscription ? Renewal is happening in USA on dollar terms. Actually I bought offive 365 family from Amazon India in Rupees. So I have two subsriptions for office 365. I want and need only one subscription Keshavamurthy
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I renewed my subscription to Microsoft 365 suite, but I'm still receiving the message that I have not renewed my subscription. I have not figured out how to contact someone to get this straightened out. Any suggestions?
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I purchased a Microsoft 365 subscription from Amazon for a year. I need help making sure that it is downloaded correctly, and I am having issues opening my files. They are greyed out, and some have red (x). Also, some have clouds, Thank you in advance…
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I have tried to add Microsoft Access to my subscriptions, but the credit card form will not let me continue as it says my address city is not correct. Although I have double and triple checked and my address is correct. What can I do to purchase this…
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The email address for the administrator is going to become inactive and we need to replace it with a new email address. We also need to update the address associated with other subscribers without our family plan.
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I was locked out of my hotmail account because it was hacked. I no longer have access and have given up trying after 5 months. I created a new outlook account and I would like to change my office package to this account.
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impossible to change credit card : my name is not recognised though i'm the owner of the bank acccount and new credit card (I just have changed my card and the update doesn't works
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I bought a copy of Microsoft Office years ago, and now you want to charge me rent. I feel like I've been cheated.
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Hello,I just saw on my bank statement that I was being charged 9.99$ a month for Microsoft service. I have not owned a computer in more than a year. I have not needed your service for more than a year. I thought when my computer broke years ago that I…
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I am trying to create a account for my dotter. It says that her mailadress is a school or buissness account but its not. Its our own serveradress. I get this message: Correlation ID: 3b913b17bcf64f6ba22b7389b1df8b58 The mailadress is…
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WE are wanting to know how to switch from microsoft365 family to personal and what the cost for personal is?
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Accidentally created 2 microsoft accounts - need to delete one of them
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I'm out of US, now unable to purchase MS365 service, because I can't change the country in the credit card option.
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My father-in-law died on 14 November 2020. I assume he had previously set up an account for Microsoft 365. His widow, Ruby Hanson, is unable to use a computer due to hand problems, so the subscription is useless to her. On 3 October £94.99 was taken…
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I need to check if i have still microsoft and would like to speak to an advisor re upgrading to windows 11 may i have the phone number please or microsoft phone me. heather
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I cannot access my account. This is the account that is having trouble: ******@hotmail.com I have tried to recover the account but was unsuccessful. However, it is still charging me the monthly Xbox Game Pass fee. What should I do?
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How to contact billing…
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Please, i have tried several times to reachout to microsoft 365 corporation for a refund of 5.88£ of 10 consecutive months, as they have deducted from my bank account without my knowledge. Please, i only hope to get in touch as soon as possible. Thanks!
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I am being double-billed for Microsoft Office. I tried to locate a second account but was unable.
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How do I receive a refund? I purchased the Microsoft 365 Home in ERROR. How to receive a refund?
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