Hi Heather,
As an Independent Advisor, the only thing I can help you with is providing the Microsoft contact numbers depends on region https://support.microsoft.com/en-au/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2.
If you have any questions about windows 11. I'll try my best to help you. Just let me know.
Best,
Jeric.