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How can I fix the credit card purchase form when it says my address is incorrect?

Craig Schmitt 0 Reputation points
2025-10-25T20:57:34.2133333+00:00

I have tried to add Microsoft Access to my subscriptions, but the credit card form will not let me continue as it says my address city is not correct. Although I have double and triple checked and my address is correct. What can I do to purchase this software??

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Hani-N 4,315 Reputation points Microsoft External Staff Moderator
    2025-10-25T22:19:11.46+00:00

    Hi @Craig Schmitt, 

    Thank you for posting your question in the Microsoft Q&A Forum. 

    It appears you're encountering an issue while trying to add Microsoft Access to your subscription, specifically with the billing address not being accepted 

    To ensure we can support you effectively, the best approach is to contact Microsoft Support directly by creating a support ticket through the Microsoft 365 Admin Center.  

    This will connect you with the billing specialists to securely access your account details and investigate the issue more thoroughly. 

    To create a support ticket, you can follow these steps below:   

    • Go to Microsoft 365 admin center   
    • Please follow this article: Get support - Microsoft 365 admin | Microsoft Learn    
    • On right bottom corner click on "Help & support"        User's image
    • After that choose the "Contact support".       User's image
    • Fill out the required information in the form, including a description of the issue you are experiencing.     
    • Click on the "Create" button to submit your request. Which will give you a ticket number.     
    • Once your request is submitted, a support engineer will be assigned to your case and will contact you to provide assistance.     

    Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.   

    I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

    Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.   

    I'm looking forward to your reply.   

      

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   User's imageNote: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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