11,124 questions
11,124 questions with Microsoft Security | Microsoft Authenticator tags
0 answers
Can't log in / authenticate on Windows Defender / Security centre
Recently got a PC running windows 11, and tried to wrap up some of the last security measures. However for one last step it needs me to log in with my microsoft account. Which is fine on its own... except no matter what I try, I can't log in. 1 - When…
Microsoft Security | Microsoft Authenticator
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 42%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EU%3C/text%3E%3C/svg%3E)
0 answers
Error al usar SMS como método de verificación
Debido a la pérdida de mi dispositivo que contaba con Microsoft Authenticator intenté usar un método alternativo de verificación, pero aparece que el uso de SMS o llamada a mi número de celular se encuentra bloqueado para esos procesos. Desearía saber…
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-26T16:05:44.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 22%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Juan Felipe Leon Pincay
0
Reputation points
commented 2025-10-26T16:28:33.8033333+00:00
Juan Felipe Leon Pincay
0
Reputation points
0 answers
How to restore Authenticator backup
I’ve looked up how to restore a backup and I’ve gone through all the steps of turning on cloud backup on my old device (android) but my new phone (iOS) doesn’t provide a “restore backup” option. I can sign in to my recovery account but it doesn’t retain…
Microsoft Security | Microsoft Authenticator
11,124 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 73%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
1 answer
Adding an account to Authenticator, but then I'm asked for an Authenticator code??
I'm trying to add a Microsoft 365 Business Standard account to the Authenticator App on my phone. I am the sole proprietor of the business, thus the usual ‘ask your IT department or Admin’ response is simply back to myself, and I am not sure what to try…
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-21T02:19:47.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 41%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Peter Szpara
0
Reputation points
edited a comment 2025-10-26T16:08:04.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 83%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELD%3C/text%3E%3C/svg%3E)
Liora D
4,895
Reputation points Microsoft External Staff
Moderator
0 answers
lost soundcloud authentication
Hello, i had a friend’s soundcloud account 30 seconds codes on my authentication app, then i had to reset my iphone for some reason, and the soundcloud codes were gone and i couldn’t get them back… my friend contacted soundcloud support to get some help…
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-26T15:37:39.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 66%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Raf Mendes
0
Reputation points
asked 2025-10-26T15:37:39.72+00:00
Raf Mendes
0
Reputation points
1 answer
can't get verification code
i can't authenticate with Authenticator nor get any verification code. From start, it ask to authenticated Ater authenticated, it come to here. from here, i can't get any code.... Please assist.
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-26T09:53:49.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
fabric admin
0
Reputation points
commented 2025-10-26T14:28:03.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 50%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Janae Draper
0
Reputation points
0 answers
How to fix a problem with the smart cards for authorisation with digital sign?
I have an issue with the smart cards on MS Windows 11. When i open the services and click properties, the service status is stopped, not running. I download the last Windows Update Standalone Installer , but it has an issue again. Description is that…
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-24T09:38:01.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 52%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kristina Stoyanova
0
Reputation points
edited the question 2025-10-26T13:19:26.7433333+00:00
Kristina Stoyanova
0
Reputation points
1 answer
I am required to give a Authenticator verification code to change my MS password, but I am not receiving one, and I am not seeing codes in Authenticator.
I am required to give a Authenticator verification code to change my MS password, but I am not receiving one, and I am not seeing codes in Authenticator. I get codes for accounts that I have set up, but not for my MAIN account. I can't sign in to…
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-25T23:00:34.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 36%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KimK
0
Reputation points
answered 2025-10-26T11:00:48.9933333+00:00
Nathan Roberts (SN)
7,521
Reputation points
Volunteer Moderator
0 answers
Unable to Verify Identity for Azure Login – Error 399287
Dear Microsoft Support Team, I am experiencing an issue while trying to log in to my azure or admin console for domain (mci.edu.eg) , I am prompted to verify my identity. However, when I select phone verification, I receive the following error…
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-26T07:42:05.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 7.000000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECA%3C/text%3E%3C/svg%3E)
CITC Admin
0
Reputation points
asked 2025-10-26T07:42:05.9966667+00:00
CITC Admin
0
Reputation points
1 answer
Account hijacked and incorrectly suspended under CDOC instead of recovered (SIR21971524 / 7088247166)
Hello, My Microsoft account was compromised, and the hacker changed both the 2FA and recovery information. I had an active case with the Microsoft Account Safety Team (SIR21971524), who confirmed ownership verification was underway and that I would…
Microsoft Security | Microsoft Authenticator
11,124 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 27%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAO%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 69%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
0 answers
I need help with retrieving accounts after a phone reset
I reset my phone with out backing up data and ive lost access to multiple accounts that I had authenticated with this app
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-25T19:12:12.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 49%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
Mario Zarate Fernandez
0
Reputation points
asked 2025-10-25T19:12:12.9333333+00:00
Mario Zarate Fernandez
0
Reputation points
0 answers
Sign In on https://portal.azure.com/ fails for my account - requests verification via authenticator, which does not show verif
Cant log in. When attempting to log in, I am requested to verify with Authenticator. Authenticator does not show verification options though. All other options are based ont he AUthenticator. Even removing the Authenticator as a verification option…
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-25T15:34:25.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 66%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFT%3C/text%3E%3C/svg%3E)
Filipp Trigub
0
Reputation points
commented 2025-10-25T18:23:13.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 60%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES4%3C/text%3E%3C/svg%3E)
Shafri-4859
0
Reputation points
0 answers
Help with two-factor authentication
Hi. A couple of weeks ago, my phone has been stolen. I have my authentication app on it, but since I don't have it, I have problems to log in a certain account. I didn't have a backup, so because of that, I'm unable to gain access to my account. I…
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-25T10:17:17.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 82%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Daniel Basic
0
Reputation points
asked 2025-10-25T10:17:17.05+00:00
Daniel Basic
0
Reputation points
0 answers
Authenticator phone sign-in error
I changed my phone and since then I’ve been unable to re-enable phone sign-in in the Microsoft Authenticator app. I completely removed my old Authenticator configuration from both the old and the new phone, and started the setup process again from…
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-25T09:59:16.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 65%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Klicic Haris
0
Reputation points
asked 2025-10-25T09:59:16.1566667+00:00
Klicic Haris
0
Reputation points
1 answer
How do I sign into my authenticator app???
I just need my Authenticator app back guys this is such a headache. I got a new phone and I traded my other one in so to be clear I DO NOT HAVE ACCESS TO MY OLD PHONE!! I want to sign into authenticator for my school windows account and the authenticator…
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-25T01:52:13.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 48%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Shyla Madan
0
Reputation points
edited the question 2025-10-25T09:12:08.6433333+00:00
Gérard Oomens
111.5K
Reputation points
Volunteer Moderator
0 answers
Not getting verification code to approve a request
I’m trying to use the Authenticator app to approve a request for work, but I’m not getting any notifications or anytbing to approve the request
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-24T23:37:56.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 79%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGJ%3C/text%3E%3C/svg%3E)
Golden, Jake
0
Reputation points
edited the question 2025-10-25T08:45:29.6533333+00:00
Gérard Oomens
111.5K
Reputation points
Volunteer Moderator
0 answers
Authenticator: Unexpected error. Please contact your local IT administrator to resolve the problem
I created a new work account to trial Power Automate for 30 days. However, I am unable to log in because the system is prompting me to set up multi-factor authentication (MFA). When attempting to set up MFA with the Microsoft Authenticator app, I…
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-25T08:15:14.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 20%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHA%3C/text%3E%3C/svg%3E)
Hernan and Simona Alvarez Murk
0
Reputation points
asked 2025-10-25T08:15:14.3133333+00:00
Hernan and Simona Alvarez Murk
0
Reputation points
2 answers
How to sign in to Azure without authenticator app?
I have been locked out of my Azure account for more than a month. The problem is that when signing in from the web it asks to select code in autheticator app but I don't get any code in the app. It also has the option to enter the code manually but the…
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-24T17:11:25.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 70%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Muhammad Ali Tariq
0
Reputation points
edited an answer 2025-10-25T08:11:46.3733333+00:00
Nathan Roberts (SN)
7,521
Reputation points
Volunteer Moderator
0 answers
I have a problem with restoring third party accounts in the Microsoft Authenticator
I have deleted the Microsoft Authenticator app from my phone accidentally, and now when I try to use the "restore from backup" function i get a fail message saying that system is not storing the backup copy at my account and i should use a…
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-25T08:11:31.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 57.00000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Adrián Kertész
0
Reputation points
asked 2025-10-25T08:11:31.2466667+00:00
Adrián Kertész
0
Reputation points
0 answers
Unable to recover due to backup is not stored with account.
I recently upgraded to a new phone after my previous device died unexpectedly. I had Microsoft Authenticator installed on the old phone with cloud backup enabled, and more than 20 accounts (personal, work, and financial) were stored in it. After setting…
Microsoft Security | Microsoft Authenticator
11,124 questions
asked 2025-10-25T07:12:27.92+00:00
Amin Khodabandeh
0
Reputation points
edited the question 2025-10-25T07:14:14.18+00:00
Amin Khodabandeh
0
Reputation points