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Adding an account to Authenticator, but then I'm asked for an Authenticator code??

Peter Szpara 0 Reputation points
2025-10-21T02:19:47.97+00:00

I'm trying to add a Microsoft 365 Business Standard account to the Authenticator App on my phone.  I am the sole proprietor of the business, thus the usual ‘ask your IT department or Admin’ response is simply back to myself, and I am not sure what to try next.

When I go to add the account, and after I enter my password, it then asks me to “enter the code displayed in the Microsoft Authenticator app”, which I am already in and don’t have a code for the account I’m trying to add.  It seems like an impossible Loop that I am stuck in.

Microsoft Security | Microsoft Authenticator
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  1. Liora D 4,895 Reputation points Microsoft External Staff Moderator
    2025-10-21T14:58:08.8233333+00:00

    Dear @Peter Szpara,

    Thank you for contacting Microsoft Q&A. 

    Based on the details you have shared. It seems that you are in a difficult situation with your Microsoft 365 account and administrative access.    In this situation, the Microsoft Data Protection team has tools and processes in place to verify identity and regain access to administrator accounts.   

    Please note that forum moderators have no control over user accounts, especially when it comes to logging in to your account, resetting your password, changing your access, etc.   

    Therefore, if you are the only administrator in your organization, then you need to involve Microsoft data protection team. Please try to find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support 

    In some countries, this is an automated conversation: First, when you call the hotline, they will ask you what kind of problem you are struggling with. 

    Answer: Authenticator. 

    A: What products do you use? 

    B: Office 365 for business. 

    Verification: Education or company account? 

    B: For companies 

    A: Are you an administrator? 

    B: Yes. 

    A: Are there any other administrators in your organization? 

    B: No. 

    A: I need one.... Service request? 

    B: Yes 

      If your organization's Office 365 Business/Education subscription is from a partner or reseller, and the global administrator is unable to open a service request on your end, contact the reseller's support provider to help open a service request on behalf of you instead. 

     

    If you still cannot reach to agent, there is still a workaround, you might consider registering for a new tenant by signing up for a trial subscription via this link Compare All Microsoft 365 Plans | Microsoft. This would allow you to create a new tenant following the provided prompts. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.  

    Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.  

     

    I hope this information helps point you in the right direction. If you run into any issues while trying the steps, or if something still doesn’t feel quite right, please don’t hesitate to reach out again. I’ll do my best to support you however I can.  

    Looking forward to hearing back from you with any updates or additional details. 

    Warm regards, 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.   

    1 person found this answer helpful.

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