Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
A list of records that require action, such as accounts, activities, and cases.
Note
The Microsoft Dynamics 365 Customer Service Queue table extends the Microsoft Dynamics 365 Queue table.
Customized columns/attributes
Microsoft Dynamics 365 Customer Service modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.
msdyn_queuetype
Changes from msdyn_queuetype (Microsoft Dynamics 365)
msdyn_queuetype Choices/Options
| Value | Label |
|---|---|
| 192350002 | Voice |
One-to-Many relationships
These relationships are one-to-many. Listed by SchemaName.
msdyn_proactive_engagement_config_queue_queue
Many-To-One Relationship: msdyn_proactive_engagement_config msdyn_proactive_engagement_config_queue_queue
| Property | Value |
|---|---|
| ReferencingEntity | msdyn_proactive_engagement_config |
| ReferencingAttribute | msdyn_queue |
| ReferencedEntityNavigationPropertyName | msdyn_proactive_engagement_config_queue_queue |
| IsCustomizable | False |
| AssociatedMenuConfiguration | AvailableOffline: True Behavior: UseCollectionNameGroup: DetailsLabel: MenuId: null Order: 10000 QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
See also
Dataverse table/entity reference
Dataverse Web API Reference
queue