Queue table/entity reference (Microsoft Dynamics 365)

2025-08-29

A list of records that require action, such as accounts, activities, and cases.

Note

The Microsoft Dynamics 365 Queue table extends the Microsoft Dataverse Queue table.

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

EmailSignature
msdyn_assignmentinputcontractid
msdyn_assignmentstrategy
msdyn_inqueueoverflowrulesetid
msdyn_intentfamilyid
msdyn_isdefaultqueue
msdyn_isomnichannelqueue
msdyn_maxqueuesize
msdyn_operatinghourid
msdyn_operatinghoursbasedassignment
msdyn_prequeueoverflowrulesetid
msdyn_priority
msdyn_processqueueperiodically
msdyn_queuetype
msdyn_uniquename

EmailSignature

Property	Value
Description
DisplayName	Email Signature
IsValidForForm	True
IsValidForRead	True
LogicalName	`emailsignature`
RequiredLevel	None
Type	Lookup
Targets	emailsignature

msdyn_assignmentinputcontractid

Property	Value
Description	Link assignment input contract with queue.
DisplayName	Assignment Input Contract Id
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_assignmentinputcontractid`
RequiredLevel	None
Type	Lookup
Targets	msdyn_decisioncontract

msdyn_assignmentstrategy

Property	Value
Description
DisplayName	Assignment Strategy
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_assignmentstrategy`
RequiredLevel	None
Type	Picklist
DefaultFormValue	-1
GlobalChoiceName	`msdyn_queueassignmentstrategy`

msdyn_assignmentstrategy Choices/Options

Value	Label
192350000	Omnichannel Assignment
192350001	Round Robin
192350002	Custom Assignment Configuration
192350003	Longest Idle

msdyn_inqueueoverflowrulesetid

Property	Value
Description	Define overflow rules for work items after it enters queue
DisplayName	Inqueue Overflow Ruleset
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_inqueueoverflowrulesetid`
RequiredLevel	None
Type	Lookup
Targets	msdyn_decisionruleset

msdyn_intentfamilyid

Property	Value
Description
DisplayName	intentfamilyid
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_intentfamilyid`
RequiredLevel	None
Type	Lookup
Targets	msdyn_intentfamily

msdyn_isdefaultqueue

Property	Value
Description	Shows whether the queue is set as default or not.
DisplayName	Is Default Queue
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_isdefaultqueue`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`queue_msdyn_isdefaultqueue`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_isomnichannelqueue

Property	Value
Description	Shows whether the queue is used as Omnichannel queue for work distribution.
DisplayName	Is Omnichannel queue
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_isomnichannelqueue`
RequiredLevel	ApplicationRequired
Type	Boolean
GlobalChoiceName	`queue_msdyn_isomnichannelqueue`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_maxqueuesize

Property	Value
Description	Maximum queue size
DisplayName	Maximum queue size
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_maxqueuesize`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	0

msdyn_operatinghourid

Property	Value
Description	Unique identifier for Operating hour associated with Queue
DisplayName	Operating Hours
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_operatinghourid`
RequiredLevel	None
Type	Lookup
Targets	msdyn_operatinghour

msdyn_operatinghoursbasedassignment

Property	Value
Description	Setting to enable/disable periodic processing of a queue
DisplayName	Enable Operating Hours Based Assignment for Queue
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_operatinghoursbasedassignment`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`queue_msdyn_operatinghoursbasedassignment`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_prequeueoverflowrulesetid

Property	Value
Description	Define overflow rules for work items before it enters queue
DisplayName	Prequeue Overflow Ruleset
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_prequeueoverflowrulesetid`
RequiredLevel	None
Type	Lookup
Targets	msdyn_decisionruleset

msdyn_priority

Property	Value
Description	Priority of the queue to indicate conversation assignment order to the agent.
DisplayName	Priority
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_priority`
RequiredLevel	ApplicationRequired
Type	Integer
MaxValue	2147483647
MinValue	1

msdyn_processqueueperiodically

Property	Value
Description	Setting to enable/disable periodic processing of a queue
DisplayName	Enable Periodic Processing of Queue
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_processqueueperiodically`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`queue_msdyn_processqueueperiodically`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_queuetype

Property	Value
Description	Defines the type of channels handled by this queue
DisplayName	Queue type
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_queuetype`
RequiredLevel	ApplicationRequired
Type	Picklist
DefaultFormValue	192350000
GlobalChoiceName	`msdyn_queuetype`

msdyn_queuetype Choices/Options

Value	Label
192350000	Messaging
192350001	Entity

msdyn_uniquename

Property	Value
Description	Unique Name for the entity.
DisplayName	Unique Name
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_uniquename`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	128

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

msdyn_decisionruleset_queue_msdyn_inqueueoverflowrulesetid
msdyn_msdyn_operatinghour_queue
msdyn_queue_decisioncontractid
msdyn_queue_decisionrulesetId
Queue_intentfamilyid_msdyn_intentfamily

msdyn_decisionruleset_queue_msdyn_inqueueoverflowrulesetid

One-To-Many Relationship: msdyn_decisionruleset msdyn_decisionruleset_queue_msdyn_inqueueoverflowrulesetid

Property	Value
ReferencedEntity	`msdyn_decisionruleset`
ReferencedAttribute	`msdyn_decisionrulesetid`
ReferencingAttribute	`msdyn_inqueueoverflowrulesetid`
ReferencingEntityNavigationPropertyName	`msdyn_inqueueoverflowrulesetid`
IsHierarchical
CascadeConfiguration	Archive: `RemoveLink` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_msdyn_operatinghour_queue

One-To-Many Relationship: msdyn_operatinghour msdyn_msdyn_operatinghour_queue

Property	Value
ReferencedEntity	`msdyn_operatinghour`
ReferencedAttribute	`msdyn_operatinghourid`
ReferencingAttribute	`msdyn_operatinghourid`
ReferencingEntityNavigationPropertyName	`msdyn_operatinghourid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_queue_decisioncontractid

One-To-Many Relationship: msdyn_decisioncontract msdyn_queue_decisioncontractid

Property	Value
ReferencedEntity	`msdyn_decisioncontract`
ReferencedAttribute	`msdyn_decisioncontractid`
ReferencingAttribute	`msdyn_assignmentinputcontractid`
ReferencingEntityNavigationPropertyName	`msdyn_routingcontractid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_queue_decisionrulesetId

One-To-Many Relationship: msdyn_decisionruleset msdyn_queue_decisionrulesetId

Property	Value
ReferencedEntity	`msdyn_decisionruleset`
ReferencedAttribute	`msdyn_decisionrulesetid`
ReferencingAttribute	`msdyn_prequeueoverflowrulesetid`
ReferencingEntityNavigationPropertyName	`msdyn_decisionrulesetid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

Queue_intentfamilyid_msdyn_intentfamily

One-To-Many Relationship: msdyn_intentfamily Queue_intentfamilyid_msdyn_intentfamily

Property	Value
ReferencedEntity	`msdyn_intentfamily`
ReferencedAttribute	`msdyn_intentfamilyid`
ReferencingAttribute	`msdyn_intentfamilyid`
ReferencingEntityNavigationPropertyName	`msdyn_intentfamilyid`
IsHierarchical
CascadeConfiguration	Archive: `RemoveLink` Assign: `NoCascade` Delete: `Restrict` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_intentsolutionmap_queueid_queue
msdyn_liveworkstream_defaultqueue_Queue
msdyn_queue_msdyn_assignmentconfiguration_queueid
msdyn_queue_msdyn_liveworkstream_msdyn_bot_queue
msdyn_queue_msdyn_liveworkstream_queueid
msdyn_queue_msdyn_ocliveworkitem_queueid
msdyn_queue_msdyn_ocsession_queueid
msdyn_queue_msdyn_originatingqueue_queueid
msdyn_queue_msdyn_salesroutingrun_ownerassigned
msdyn_queue_msdyn_salesroutingrun_previousowner
msdyn_queue_msdyn_sessionparticipant_msdyn_cdsqueueid
msdyn_queue_msdyn_unifiedroutingrun_queue
msdyn_queue_ocruleitem
queue_activitymonitor_queueid
queue_msdyn_entityId_msdyn_activeicdextension
queue_msdyn_entityId_msdyn_entityWorkstreamMap
queue_msdyn_entityId_msdyn_icdextension

msdyn_intentsolutionmap_queueid_queue

Many-To-One Relationship: msdyn_intentsolutionmap msdyn_intentsolutionmap_queueid_queue

Property	Value
ReferencingEntity	`msdyn_intentsolutionmap`
ReferencingAttribute	`msdyn_queueid`
ReferencedEntityNavigationPropertyName	`msdyn_intentsolutionmap_queueid_queue`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_liveworkstream_defaultqueue_Queue

Many-To-One Relationship: msdyn_liveworkstream msdyn_liveworkstream_defaultqueue_Queue

Property	Value
ReferencingEntity	`msdyn_liveworkstream`
ReferencingAttribute	`msdyn_defaultqueue`
ReferencedEntityNavigationPropertyName	`msdyn_liveworkstream_defaultqueue_Queue`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_queue_msdyn_assignmentconfiguration_queueid

Many-To-One Relationship: msdyn_assignmentconfiguration msdyn_queue_msdyn_assignmentconfiguration_queueid

Property	Value
ReferencingEntity	`msdyn_assignmentconfiguration`
ReferencingAttribute	`msdyn_queueid`
ReferencedEntityNavigationPropertyName	`msdyn_queue_msdyn_assignmentconfiguration_queueid`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_queue_msdyn_liveworkstream_msdyn_bot_queue

Many-To-One Relationship: msdyn_liveworkstream msdyn_queue_msdyn_liveworkstream_msdyn_bot_queue

Property	Value
ReferencingEntity	`msdyn_liveworkstream`
ReferencingAttribute	`msdyn_bot_queue`
ReferencedEntityNavigationPropertyName	`msdyn_queue_msdyn_liveworkstream_msdyn_bot_queue`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_queue_msdyn_liveworkstream_queueid

Many-To-One Relationship: msdyn_liveworkstream msdyn_queue_msdyn_liveworkstream_queueid

Property	Value
ReferencingEntity	`msdyn_liveworkstream`
ReferencingAttribute	`msdyn_outboundqueueid`
ReferencedEntityNavigationPropertyName	`msdyn_queue_msdyn_liveworkstream_queueid`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_queue_msdyn_ocliveworkitem_queueid

Many-To-One Relationship: msdyn_ocliveworkitem msdyn_queue_msdyn_ocliveworkitem_queueid

Property	Value
ReferencingEntity	`msdyn_ocliveworkitem`
ReferencingAttribute	`msdyn_cdsqueueid`
ReferencedEntityNavigationPropertyName	`msdyn_queue_msdyn_ocliveworkitem_queueid`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_queue_msdyn_ocsession_queueid

Many-To-One Relationship: msdyn_ocsession msdyn_queue_msdyn_ocsession_queueid

Property	Value
ReferencingEntity	`msdyn_ocsession`
ReferencingAttribute	`msdyn_cdsqueueid`
ReferencedEntityNavigationPropertyName	`msdyn_queue_msdyn_ocsession_queueid`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_queue_msdyn_originatingqueue_queueid

Many-To-One Relationship: msdyn_originatingqueue msdyn_queue_msdyn_originatingqueue_queueid

Property	Value
ReferencingEntity	`msdyn_originatingqueue`
ReferencingAttribute	`msdyn_queueid`
ReferencedEntityNavigationPropertyName	`msdyn_queue_msdyn_originatingqueue_queueid`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_queue_msdyn_salesroutingrun_ownerassigned

Many-To-One Relationship: msdyn_salesroutingrun msdyn_queue_msdyn_salesroutingrun_ownerassigned

Property	Value
ReferencingEntity	`msdyn_salesroutingrun`
ReferencingAttribute	`msdyn_ownerassigned`
ReferencedEntityNavigationPropertyName	`msdyn_queue_msdyn_salesroutingrun_ownerassigned`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_queue_msdyn_salesroutingrun_previousowner

Many-To-One Relationship: msdyn_salesroutingrun msdyn_queue_msdyn_salesroutingrun_previousowner

Property	Value
ReferencingEntity	`msdyn_salesroutingrun`
ReferencingAttribute	`msdyn_previousowner`
ReferencedEntityNavigationPropertyName	`msdyn_queue_msdyn_salesroutingrun_previousowner`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_queue_msdyn_sessionparticipant_msdyn_cdsqueueid

Many-To-One Relationship: msdyn_sessionparticipant msdyn_queue_msdyn_sessionparticipant_msdyn_cdsqueueid

Property	Value
ReferencingEntity	`msdyn_sessionparticipant`
ReferencingAttribute	`msdyn_cdsqueueid`
ReferencedEntityNavigationPropertyName	`msdyn_queue_msdyn_sessionparticipant_msdyn_cdsqueueid`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_queue_msdyn_unifiedroutingrun_queue

Many-To-One Relationship: msdyn_unifiedroutingrun msdyn_queue_msdyn_unifiedroutingrun_queue

Property	Value
ReferencingEntity	`msdyn_unifiedroutingrun`
ReferencingAttribute	`msdyn_queue`
ReferencedEntityNavigationPropertyName	`msdyn_queue_msdyn_unifiedroutingrun_queue`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_queue_ocruleitem

Many-To-One Relationship: msdyn_ocruleitem msdyn_queue_ocruleitem

Property	Value
ReferencingEntity	`msdyn_ocruleitem`
ReferencingAttribute	`msdyn_cdsqueueassignid`
ReferencedEntityNavigationPropertyName	`msdyn_queue_ocruleitem`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

queue_activitymonitor_queueid

Many-To-One Relationship: activitymonitor queue_activitymonitor_queueid

Property	Value
ReferencingEntity	`activitymonitor`
ReferencingAttribute	`queueid`
ReferencedEntityNavigationPropertyName	`queue_activitymonitor_queueid`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

queue_msdyn_entityId_msdyn_activeicdextension

Many-To-One Relationship: msdyn_activeicdextension queue_msdyn_entityId_msdyn_activeicdextension

Property	Value
ReferencingEntity	`msdyn_activeicdextension`
ReferencingAttribute	`msdyn_entityid`
ReferencedEntityNavigationPropertyName	`queue_msdyn_entityId_msdyn_activeicdextension`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

queue_msdyn_entityId_msdyn_entityWorkstreamMap

Many-To-One Relationship: msdyn_entityworkstreammap queue_msdyn_entityId_msdyn_entityWorkstreamMap

Property	Value
ReferencingEntity	`msdyn_entityworkstreammap`
ReferencingAttribute	`msdyn_entityid`
ReferencedEntityNavigationPropertyName	`queue_msdyn_entityId_msdyn_entityWorkstreamMap`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

queue_msdyn_entityId_msdyn_icdextension

Many-To-One Relationship: msdyn_icdextension queue_msdyn_entityId_msdyn_icdextension

Property	Value
ReferencingEntity	`msdyn_icdextension`
ReferencingAttribute	`msdyn_entityid`
ReferencedEntityNavigationPropertyName	`queue_msdyn_entityId_msdyn_icdextension`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

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