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Users don't see add-ins

After you deploy add-ins in Microsoft 365 applications, the add-ins should appear on all platforms that the add-ins support.

For Word, PowerPoint, Excel

If the add-in supports add-in commands, the commands appear on the ribbon. The commands can appear on any tab. In the following example, the command for the People Graph add-in appears on the Insert tab.

Screenshot of People Graph on the Insert tab.

If the deployed add-in doesn't support add-in commands, you can view any or all add-ins by selecting My Add-ins on the Insert tab.

Screenshot shows that you can view add-ins in My Add-ins on the Insert tab.

Then, select the Admin Managed tab at the top of the Office Add-ins window. If the add-in doesn't appear there, select Refresh.

Screenshot of the Refresh command in the top-right corner.

For Outlook

On the Home ribbon, select Store > Admin-managed.

Screenshot of the Store button.

If users can't see add-ins, use one of the following methods to troubleshoot the issue:

  • Use the Compatibility Checker.

    The Compatibility Checker outputs a status report for each user in your organization. The tool reports whether users have a valid Microsoft 365 License, are set up correctly in Exchange Server, and are ready for centralized deployment. For more information, see Centralized Deployment Compatibility Checker.

  • Check Microsoft 365 requirements.

  • Check Exchange Online requirements.

  • See regulations regarding minors using add-ins.

  • Check for nested groups.

    • Add-ins no longer appear to the user if the user is removed from a group that the add-in is assigned to.
    • Centralized deployment currently supports users in top-level groups or groups without parent groups. It doesn't support users in nested group assignments or groups that have parent groups.

    For more information, see user and group assignments.

  • Check whether the add-in is fully installed by searching for the add-in's GUID from its manifest.

    • Navigate to the %LOCALAPPDATA%\Microsoft\Office\16.0\Wef\ folder in File Explorer and search all subfolders for the GUID.
    • Open the Windows Registry editor and search for the GUID.
    • If the add-in was installed by using AppSource, navigate to the %LOCALAPPDATA%\Microsoft\Office\16.0\Wef\ folder and search all subfolders for the add-in's AppSource ID, such as WA999999999.