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What's new and planned for Dynamics 365 Customer Insights - Data

This topic lists features that are planned to release from April 2024 through September 2024. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Faster time to insights

Make informed decisions more rapidly, respond to customer needs in real time, and deliver personalized experiences in the moments that matter.

Feature Enabled for Public preview General availability
Personalize omnichannel experiences with no code using Optimizely Admins, makers, marketers, or analysts, automatically May 31, 2024 -
Elevate customer experiences in real time Admins, makers, marketers, or analysts, automatically May 31, 2024 -

Moments that matter

Respond to customers’ expectations in real time to engage them in moments that matter.

Feature Enabled for Public preview General availability
Unlimited application installs now in Customer Insights Admins, makers, marketers, or analysts, automatically - Jun 30, 2024

Personalized customer experiences

Grow customer loyalty and eliminate tone-deaf experiences, with every interaction personalized and informed by their entire journey across marketing and sales.

Feature Enabled for Public preview General availability
Keep Facebook audiences in sync with single connection export Users by admins, makers, or analysts Apr 29, 2024 -

* You are able to opt into some features as part of early access on February 5, 2024, including all mandatory changes that affect users. To learn more, go to Early access FAQ.

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For information on data residency in Dynamics 365 and Power Platform, visit the Microsoft Dynamics 365 and Power Platform data residency documentation. For more information about geo availability, visit the Dynamics 365 and Microsoft Power Platform availability page.