Queue Item (QueueItem) table/entity reference (Microsoft Dynamics 365)

2025-08-29

A specific item in a queue, such as a case record or an activity record.

Note

The Microsoft Dynamics 365 Queue Item (QueueItem) table extends the Microsoft Dataverse Queue Item (QueueItem) table.

Messages

The following table lists the messages for the Queue Item (QueueItem) table. Messages represent operations that can be performed on the table. They may also be events.

Name Is Event?	Web API Operation	SDK for .NET
`msdyn_TriggerARCWithRule` Event: False	msdyn_TriggerARCWithRule action	Learn to use messages with the SDK for .NET

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

msdyn_liveworkstreamid
msdyn_skipursync

msdyn_liveworkstreamid

Property	Value
Description	Liveworkstream this queue item belongs to
DisplayName	Live workstream
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_liveworkstreamid`
RequiredLevel	None
Type	Lookup
Targets	msdyn_liveworkstream

msdyn_skipursync

Property	Value
Description	This attribute is used by Unified Routing system to decide whether to Skip Sync Call to Omnichannel Service or not.
DisplayName	msdyn_skipursync
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_skipursync`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`queueitem_msdyn_skipursync`
DefaultValue	False
True Label	Yes
False Label	No

Customized columns/attributes

Microsoft Dynamics 365 modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

ObjectId
ObjectTypeCode

ObjectId

Changes from ObjectId (Microsoft Dataverse)

Property	Value
Targets	bulkoperation, campaignactivity, campaignresponse, incident, msdyn_copilottranscript, msdyn_iotalert, msdyn_liveconversation, msdyn_ocliveworkitem, msdyn_ocsession, msdyn_overflowactionconfig, msfp_alert, msfp_surveyinvite, msfp_surveyresponse, serviceappointment

ObjectTypeCode

Changes from ObjectTypeCode (Microsoft Dataverse)

ObjectTypeCode Choices/Options

Value	Label
112	Case
4214	Service Activity
4401	Campaign Response
4402	Campaign Activity
4406	Quick Campaign
10478	IoT Alert
10689	Customer Voice alert
10699	Customer Voice survey invite
10701	Customer Voice survey response
10762	Overflow Action Config
10786	Ongoing conversation (Deprecated)
10798	Conversation
10815	Session
11037	Copilot Transcript

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

BulkOperation_QueueItem
CampaignActivity_QueueItem
CampaignResponse_QueueItem
Incident_QueueItem
msdyn_copilottranscript_QueueItems
msdyn_iotalert_QueueItems
msdyn_liveworkstream_queueitem_liveworkstreamid
msdyn_ocliveworkitem_QueueItems
msdyn_ocsession_QueueItems
msdyn_overflowactionconfig_QueueItems
msfp_alert_QueueItems
msfp_surveyinvite_QueueItems
msfp_surveyresponse_QueueItems
ServiceAppointment_QueueItem

BulkOperation_QueueItem

One-To-Many Relationship: bulkoperation BulkOperation_QueueItem

Property	Value
ReferencedEntity	`bulkoperation`
ReferencedAttribute	`activityid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_bulkoperation`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

CampaignActivity_QueueItem

One-To-Many Relationship: campaignactivity CampaignActivity_QueueItem

Property	Value
ReferencedEntity	`campaignactivity`
ReferencedAttribute	`activityid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_campaignactivity`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

CampaignResponse_QueueItem

One-To-Many Relationship: campaignresponse CampaignResponse_QueueItem

Property	Value
ReferencedEntity	`campaignresponse`
ReferencedAttribute	`activityid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_campaignresponse`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

Incident_QueueItem

One-To-Many Relationship: incident Incident_QueueItem

Property	Value
ReferencedEntity	`incident`
ReferencedAttribute	`incidentid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_incident`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_copilottranscript_QueueItems

One-To-Many Relationship: msdyn_copilottranscript msdyn_copilottranscript_QueueItems

Property	Value
ReferencedEntity	`msdyn_copilottranscript`
ReferencedAttribute	`activityid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msdyn_copilottranscript`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_iotalert_QueueItems

One-To-Many Relationship: msdyn_iotalert msdyn_iotalert_QueueItems

Property	Value
ReferencedEntity	`msdyn_iotalert`
ReferencedAttribute	`msdyn_iotalertid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msdyn_iotalert`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_liveworkstream_queueitem_liveworkstreamid

One-To-Many Relationship: msdyn_liveworkstream msdyn_liveworkstream_queueitem_liveworkstreamid

Property	Value
ReferencedEntity	`msdyn_liveworkstream`
ReferencedAttribute	`msdyn_liveworkstreamid`
ReferencingAttribute	`msdyn_liveworkstreamid`
ReferencingEntityNavigationPropertyName	`msdyn_liveworkstreamid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_ocliveworkitem_QueueItems

One-To-Many Relationship: msdyn_ocliveworkitem msdyn_ocliveworkitem_QueueItems

Property	Value
ReferencedEntity	`msdyn_ocliveworkitem`
ReferencedAttribute	`activityid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msdyn_ocliveworkitem`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_ocsession_QueueItems

One-To-Many Relationship: msdyn_ocsession msdyn_ocsession_QueueItems

Property	Value
ReferencedEntity	`msdyn_ocsession`
ReferencedAttribute	`activityid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msdyn_ocsession`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_overflowactionconfig_QueueItems

One-To-Many Relationship: msdyn_overflowactionconfig msdyn_overflowactionconfig_QueueItems

Property	Value
ReferencedEntity	`msdyn_overflowactionconfig`
ReferencedAttribute	`msdyn_overflowactionconfigid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msdyn_overflowactionconfig`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msfp_alert_QueueItems

One-To-Many Relationship: msfp_alert msfp_alert_QueueItems

Property	Value
ReferencedEntity	`msfp_alert`
ReferencedAttribute	`activityid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msfp_alert`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msfp_surveyinvite_QueueItems

One-To-Many Relationship: msfp_surveyinvite msfp_surveyinvite_QueueItems

Property	Value
ReferencedEntity	`msfp_surveyinvite`
ReferencedAttribute	`activityid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msfp_surveyinvite`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msfp_surveyresponse_QueueItems

One-To-Many Relationship: msfp_surveyresponse msfp_surveyresponse_QueueItems

Property	Value
ReferencedEntity	`msfp_surveyresponse`
ReferencedAttribute	`activityid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_msfp_surveyresponse`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

ServiceAppointment_QueueItem

One-To-Many Relationship: serviceappointment ServiceAppointment_QueueItem

Property	Value
ReferencedEntity	`serviceappointment`
ReferencedAttribute	`activityid`
ReferencingAttribute	`objectid`
ReferencingEntityNavigationPropertyName	`objectid_serviceappointment`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_queueitem_msdyn_ocliveworkitem_queueitemid
msdyn_queueitem_msdyn_unifiedroutingdiagnostic_targetobject
msdyn_unifiedroutingrun_queueitem_targetobject

msdyn_queueitem_msdyn_ocliveworkitem_queueitemid

Many-To-One Relationship: msdyn_ocliveworkitem msdyn_queueitem_msdyn_ocliveworkitem_queueitemid

Property	Value
ReferencingEntity	`msdyn_ocliveworkitem`
ReferencingAttribute	`msdyn_queueitemid`
ReferencedEntityNavigationPropertyName	`msdyn_queueitem_msdyn_ocliveworkitem_queueitemid`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_queueitem_msdyn_unifiedroutingdiagnostic_targetobject

Many-To-One Relationship: msdyn_unifiedroutingdiagnostic msdyn_queueitem_msdyn_unifiedroutingdiagnostic_targetobject

Property	Value
ReferencingEntity	`msdyn_unifiedroutingdiagnostic`
ReferencingAttribute	`msdyn_targetobject`
ReferencedEntityNavigationPropertyName	`msdyn_queueitem_msdyn_unifiedroutingdiagnostic_targetobject`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_unifiedroutingrun_queueitem_targetobject

Many-To-One Relationship: msdyn_unifiedroutingrun msdyn_unifiedroutingrun_queueitem_targetobject

Property	Value
ReferencingEntity	`msdyn_unifiedroutingrun`
ReferencingAttribute	`msdyn_targetobject`
ReferencedEntityNavigationPropertyName	`msdyn_unifiedroutingrun_queueitem_targetobject`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

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