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Queue Item (QueueItem) table/entity reference (Microsoft Dynamics 365 Customer Service)

A specific item in a queue, such as a case record or an activity record.

Note

The Microsoft Dynamics 365 Customer Service Queue Item (QueueItem) table extends the Microsoft Dynamics 365 Queue Item (QueueItem) table.

Customized columns/attributes

Microsoft Dynamics 365 Customer Service modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

ObjectId

Changes from ObjectId (Microsoft Dataverse)

Property Value
Targets msdyn_bookingalert, msdyn_ocoutboundmessage, msdyn_ocvoicemail, msdyn_timegroup, msdyn_timegroupdetail

ObjectTypeCode

Changes from ObjectTypeCode (Microsoft Dataverse)

ObjectTypeCode Choices/Options

Value Label
11209 Booking Alert
11225 Fulfillment Preference
11226 Time Group Detail
11293 Voicemail
11304 Outbound message

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

msdyn_bookingalert_QueueItems

One-To-Many Relationship: msdyn_bookingalert msdyn_bookingalert_QueueItems

Property Value
ReferencedEntity msdyn_bookingalert
ReferencedAttribute activityid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_msdyn_bookingalert
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_ocoutboundmessage_QueueItems

One-To-Many Relationship: msdyn_ocoutboundmessage msdyn_ocoutboundmessage_QueueItems

Property Value
ReferencedEntity msdyn_ocoutboundmessage
ReferencedAttribute activityid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_msdyn_ocoutboundmessage
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_ocvoicemail_QueueItems

One-To-Many Relationship: msdyn_ocvoicemail msdyn_ocvoicemail_QueueItems

Property Value
ReferencedEntity msdyn_ocvoicemail
ReferencedAttribute activityid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_msdyn_ocvoicemail
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_timegroup_QueueItems

One-To-Many Relationship: msdyn_timegroup msdyn_timegroup_QueueItems

Property Value
ReferencedEntity msdyn_timegroup
ReferencedAttribute msdyn_timegroupid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_msdyn_timegroup
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

msdyn_timegroupdetail_QueueItems

One-To-Many Relationship: msdyn_timegroupdetail msdyn_timegroupdetail_QueueItems

Property Value
ReferencedEntity msdyn_timegroupdetail
ReferencedAttribute msdyn_timegroupdetailid
ReferencingAttribute objectid
ReferencingEntityNavigationPropertyName objectid_msdyn_timegroupdetail
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: Cascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

See also

Dataverse table/entity reference
Dataverse Web API Reference
queueitem