signout function in microsoft outlook does not work

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signout function in microsoft outlook does not work

ced2 25

When I signout of my Microsoft Outlook account, it does not signout about half of the time. It then requires 1 to 2 restarts before the signout function actually clears.

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Answer 1

Hi Ced,

Thank you for posting in Microsoft Community. I understand how frustrating it can be when you're trying to log out your Outlook Account, and the app just doesn't respond as expected. I'm here to help!

This is actually a known limitation of the Outlook mobile app. Unlike the desktop version, there’s no traditional “Sign Out” button. Instead, you sign out by removing your account from the app. Sometimes, cached credentials or background processes can keep the account partially connected, which is why you might need to restart the app once or twice for the sign-out to fully take effect.

Check out this thread it discusses similar issues: https://free.blessedness.top/en-us/answers/questions/4641469/is-it-possible-to-log-out-of-the-outlook-app-on-my

To fix this, I suggest to open the Outlook app settings, select your account under Mail Accounts, and tap Delete Account. This disconnects the account from your device but doesn’t delete your actual email account. If you’re using a Microsoft account, you may also need to clear saved credentials from your phone’s settings or browser to prevent automatic sign-in.

Let me know how it goes. If you found this helpful, marking it as helpful might make it easier for others to find the solution. Thanks!

Regards,
Carlo

ced2 25 Reputation points

2025-10-25T18:27:58.0733333+00:00

I don't think I am using the microsoft mobile app. This is how I access my outlook account on my android phone:

Click on the Google symbol at the bottom of my home screen, then click on bookmarks, then click on mobile bookmarks - and it then shows the sign-in screen for Outlook. At the top the screen is labeled "login.live.com", I click on "login.live.com and get the outlook sign-in page. This sign-in page looks like what I see on my laptop. Header is "account.live.com", and also shows "outlook.live.com". Then I sign-in just like on my laptop.

When I want to sign-out, I click on the "circle", near the upper right of the screen. This circle has my initials in it. When I click on this "circle" I get the sign-out page and click sign-out. Sometimes it does sign me out, but most often it just brings up the sign-out page again. Sometimes it takes 2 to three attempts to sign-out.

I hope this is a better explanation of my issue.

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signout function in microsoft outlook does not work

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