Azure Database for PostgreSQL Flexible Server stuck in "Stopped" state – critical client impact (East US, Burstable SKU)

Admind 0

Hello Microsoft team,

This is an urgent situation affecting production.

Issue Summary

Our Azure Database for PostgreSQL Flexible Server in the East US region has been stuck in "Stopped" state for several days, and cannot be started, scaled, or restored by any means (Portal, CLI, or Logic App).

Server details:

Region: East US
Availability Zone: 3
SKU: Standard_B1ms (Burstable)
State: Stopped

The server has been stuck in a "Stopped" state and cannot be started, scaled, or restored.

All operations via Azure Portal, CLI, and Logic Apps fail with different errors, including:

(ServerIsNotReady) Restart and stop operations are only supported on servers that are in 'Ready' state. (ServerIsBusy) Cannot complete operation while server is busy processing another operation. (CapacityNotAvailable) Capacity is not available in this region/zone. Please retry after some time. (InternalServerError) An unexpected error occurred while processing the request. (ResourceOperationFailure) The resource operation completed with terminal provisioning state 'Failed'.

The Resource Health shows:

Degraded (Customer Initiated) — The PostgreSQL flexible server is in a stopped state.

Automated backups exist (latest completed: 2025-10-16T18:34Z), but even restore operations fail with the same internal error.

Context

I found this similar discussion on Microsoft Q&A from other users in East US:

Azure Database for PostgreSQL Flexible Servers - East US down for almost two days now

That thread mentions capacity constraints in East US affecting burstable SKUs and blocked start/scale operations at the platform level.

Question

Is there any ETA or recommended workaround (such as migrating to another zone or changing SKU) that can be applied even if the server is stuck in Stopped state?

Tracking IDs

cb46c575-658d-4bc0-853f-e80792ac0db1
ffbcab3c-2cfc-4b4c-ba4e-bd0f82c82236
896627eb-83d9-480d-a415-5284331eaab2
c5d8a335-2351-453e-9d18-494ff8d8009

Kalyani Kondavaradala 3,150 Reputation points Microsoft External Staff Moderator

2025-10-20T10:01:54.0533333+00:00

Hi Admind,

Thank you for posting your query on Microsoft Q&A!

Could you please provide the details requested over the private messaging to investigate further and can you please tell us have you performed any operations like upgrades,back up or any operations recently?

Thanks!

Kalyani
Kalyani Kondavaradala 3,150 Reputation points Microsoft External Staff Moderator

2025-10-20T10:09:00.56+00:00
Hi Admind,

Yes, currently there is ongoing outage in East US region, Can you please use different region except East US, as you know due to capacity constraints all deployments in this region had been temporarily blocked, Product group is actively looking into this to resolve as soon as possible. Can you please set up the alerts for your service so that you will get updates on the ongoing issues.

Cause:

Currently there is an outage in EASTUS region - Azure database for PostgreSQL Flexible Server -VM capacity issue, primarily across burstable SKUs/V5 SKUS. The root cause has been identified as a capacity constraint. As part of our mitigation efforts, we have temporarily blocked all scale operations across all zones for burstable and v5 SKUs some cases.

Work around:

To address capacity issues, it is advisable to use a different region until the problem is resolved.

To stay informed about incidents that directly impact your resources or subscriptions, we strongly recommend setting up Service Health alerts. These alerts can notify you via email, SMS, or push notifications whenever your services are affected.

How to set it up:

Go to the Azure Portal

Search for Service Health

Create an Alert Rule targeting your PostgreSQL server or subscription

Choose your preferred notification channels (email, SMS, etc.)

Once configured, you’ll receive timely updates for any future outages or maintenance events that affect your environment.

Please go through the following Microsoft document for more details:

https://free.blessedness.top/en-us/azure/service-health/alerts-activity-log-service-notifications-portal

I hope this helps, if the provided information is helpful please consider upvoting the comment.

Thanks!

Kalyani
LTello 20 Reputation points

2025-10-27T17:26:31.5566667+00:00

Hi Kalyani, How do you check for outage in EastUS region - Azure database for MySQL Flexible Server? I went to https://azure.status.microsoft/en-us/status/history/ and I was not able to find any issue for Oct 20, 2025. I feel as though I am looking in the wrong location. I would appreciate your guidance.

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