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i enable legacy usb to fix problem and still not working ? any idea
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Same with me... Keyboard and mouse stopped working after the last Update (pre-25h2) in the recovery mode. Was working correctly before the last update. Thought it may be my wireless combo, so unplugged all USB device, plugged a wired KBD/Mouse, rebooted in Windows, did the SHIFT-RESTART, and still no keyboard and mouse...
I missed the "old" F8 while booting to get in safe mode...
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I have basically the same problem. After the latest update, on my desktop windows would boot to the login screen but there's no mouse and no keyboard so you can't enter the pin to get into windows. I restarted and I was able to get in safe mode but the mouse and keyboard wouldn't work in safe mode either so what I had to do is shut down three times and get into recovery mode, advanced startup and uninstall the latest update and that made it so that the keyboard and mouse worked again. I immediately went in and paused updates. I don't know what the problem is maybe it's core isolation where windows is blocking an old driver and won't let it load up for USB.
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I’m having the same problem as of the update I can’t even get to my Home Screen lost the Your pin has been lost message and my mouse and keyboard won’t work in the recovery screen. Now they want me to re download windows…
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I am having the exact same problem as you, I cannot use Winre, I cant use windows auto repair bc I get a logfile/srttrail.txt error, and i cant reset from a ISO USB file because for some reason the windows install isnt seeing my pc disks. I legit have no idea what to do and i think im just screwed
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Sigh... I made the mistake of installing 25H2 today and needed to get into safe mode. I have this same issue, never encountered this before today. Mouse and keyboard stop working once you enter the Recovery screen, post-reboot.
Tried other USB ports, but of course that wasn't the solution. Searched online and found this thread.
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Same me :) and Artifacts on Taskbar too after i downgrade version from newest Microsoft update i have zero artifacts xd Good update Microsoft thank u so much u afgejopdvposj..dvasôldjvsadsvpolvdsjpodvspjovdspojdvsdvspjio
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I too have been experiencing this same issue . At first I tought it might have been Rufus that was causing this but it seems to be yet another bug that Microsoft has inflicted on our machines . Lets all hope that this is resolved soon.
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I went into msconfig and turned on safeboot without the network, now when I turn on my computer I cannot login due to not setting up a pin, I would login through email verification but I can’t anymore because I don’t have a connection. And I am also not able to use my mouse and keyboard in advanced startup due to the update. Does anyone know what I should do? Is there a way I can fix this or do I need to buy a new computer
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Same thing happend to me today, just built my new pc intsalled windows 11 and now it won't let me put my pin in. Also can't safe boot to fix the pin issue because my keyboard or mouse don't work at the windows recovery/troubleshooter, can't even factory reset to reinstall windows....Is their any workaround to this?
Please refer to my post below.
It's a Known Issue and being worked on.
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I have same issue, tried to buy BF 6 but says secure boot not on, I checked it's not, followed guide to turn on in recovery mode and mouse and keyboard don't work so I can't change anything ... I tried system restore to before last update but it still doesn't work in recovery mode...
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Same issue. Just started today. PC stayed on long enough just once for me to open Device Manager and see several failed drivers prior to kicking me into death cycle of forced reboots. Cannot use wired keyboard regardless of USB port while in Recovery. Stuck.
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Hi there, I'm sure this has already been written, but I was able to recover the system using a recovery disk made by my laptop. It had not updated yet so I was able to get in and choose my save point from before enabling verifier. If you are going to make a recovery disk, please be aware you may need to disable Live Protection from Windows Defender or it may crash out and not make the drive.
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Well, I chatted in with Microsoft support last night regarding my computer not installing the last 2 updates before knowing of this lose of keyboard issue. After going through some steps the agent said I had corrupt files and needed to re-install Windows 11. When the computer finished it went to putting in the recovery key, which I did, and then it takes me right to select Keyboard Layout and at the screen the keyboard stops working. I even got a wired keyboard and plugged it into the USB 2.0 port as recommended. Still no keyboard. Frustrating since its fine on the previous screen. The agents last suggestion is to use a diff computer to load Win 11 disk image onto a USB and then load it into my pc. I struggle to see how thats any different than what the pc is currently trying to do or how that will make the keyboard work. Anyone know if this is the only option?
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I am completely stuck right now and desperately need help. I accidentally removed administrator rights on both of my users for my PC, so I have no admin rights whatsoever. The solution for getting admin rights back involves booting into windows recovery mode -- now my mouse and keyboard both do not work in windows recovery mode -- tried wired connection, tried multiple usb ports. I figured it must've been the latest update to Windows 11. I try to go back and uninstall the latest update...I need admin rights though.
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Hi @Jamie Greene,
I understand your situation, and it is indeed a desperate one. This is a "perfect storm" or "deadlock" where two critical problems have happened at the same time:
You lost Admin rights.
The Windows Recovery (WinRE) environment is broken by the recent update (the bug that stops USB keyboards/mice).
You are correct. You can't fix the WinRE bug (install updates) because you have no admin rights, and you can't get admin rights back because WinRE is broken.
I have seen this exact scenario before. When this happens, command prompt methods often fail, and the only reliable way to fix this is System Restore.
You must use an external Windows 11 Installation Media (USB drive) to bypass your PC's broken system. You will need to use a different, working PC to create this media, as you don't have admin rights.
Once you boot from the USB drive, you can access the "Repair your computer" options. From there, you can launch System Restore (which should work, as it's running from the USB) and choose a restore point from before you lost your admin rights.
I have written a step-by-step guide for this exact "deadlock" scenario on my blog, including how to create the media on another PC and the exact steps to launch System Restore.
(The article is in Japanese, please use your browser's translation feature): https://windows-waza.com/how-to-change-back-after-changing-win11-administrator-account-to-standard-user/#index_id1
Good luck! This is a complicated problem, but that guide should walk you through it.
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If you want to enter Safe Mode to perform a new installation of drivers, etc., you must do so from msconfig only, because the same error will continue to appear in WinRE.
Windows + R
Type msconfig
Go to the option called Boot
Select Safe Boot and select Minimal
Apply and OK... Restart the PC.
This is how I managed to do it.
I can get to the Boot tab but cannot select either "Safe" or "Minimal"
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It seems my computer lost power last night and to my dismay it booted into windows recovery where I had no keyboard or mouse. I was completely unable to boot into windows. I tried using a Windows 11 installation USB media to complete a repair but after doing this twice I gave up.
I instead pulled out my handy Hiren Boot media and booted right into it. Navigated to the windows recovery utilities and completed a windows restore prior to the latest update. I'm back up and running and have disabled windows 11 updates temporarily until I feel confident the issue has been resolved.
I hope this helps someone else from having a great morning turn sour.
