How can I log into my Outlook.com account with Mobile Wifi? I don't have Home Broadband internet or another device to log into the account.

Dear William Wintle, 

Thank you for reaching out to Microsoft Q&A Forum.  

I am totally understanding your issue that you are having trouble logging into Outlook.com using Mobile Wi-Fi. You tried adding an alias, but it was treated as a second username and didn’t work.  

Here are some tips to help you solve the issue:  

1. Use Microsoft Authenticator  
   • Step 1: Download the app 
   • Step 2: Open the app and tap "+" to add an account 
   • Step 3: Choose "Work or school account" or "Personal account" 
   • Step 4: Following instruction to sign in or scan QR 
   • Step 5: Use the app to get your 6-digit verification 
2. Use a direct 4G/5G mobile network instead of mobile Wi-Fi through a VPN 

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Hi

Thanks for your reply.

I looked into the Microsoft Authenticator app previously and could not download this. I use Windows 7. I know this is an old version of Windows but I can log into many other on-line accounts okay.

I cannot access my Outlook.com account on my mobile phone or download the Microsoft Authenticator app onto my mobile phone.

It is ridiculous that I cannot use Mobile WiFi to access my email account. I am sure many people use this. I have only had these issues since June this year. I have not changed what I am doing.

• Is there a way to always be sent a code to my mobile phone as a security feature? This is never given as an option, even though the phone number is saved for my account.
• If I deleted the other email address (my work email address) would I be sent a security code on my mobile phone?
• As even though I followed previous instructions to Add An Alias, it seemed to regard it more as a Username, is there a way to add a clear Alias?

Even I were to buy a tablet or new PC, which I should not have to do, there would very likely still be the issue with the Mobile WiFi. I used an Ipad recently and still had the same issues.

As mentioned, soon I will not be able to access my work email address at home and so cannot use this as a security feature. The easiest option is to be sent a code to my mobile phone.

It would be very helpful to get this sorted out once and for all.

Please escalate this as a complaint, if that would achieve anything.

Thank you for your time.

William Wintle

Hi

Thanks for the reply.

I followed the steps to Add an Alias. These seemed to be the same as the setps I had in a different reply in June. The heading was "Add a Username" as before, not "Add an Alias". As I had already added another email address previously I did not do this again. As mentioned before, logging in using the different email address made no difference.

The link to Reset account, only let me reset the password. I did this although I am not sure this is the issue.

I will have to wait to see if the issue persists. To clarify, I can with difficulty usually log into my Outlook.com account using Mobile Wifi; however often I get errors, for example asking me to use a different device, authentification method or VPN. I have tried using a VPN and deleting Internet history. These steps sometimes work. A different device (iPad) made no difference (as mentioned).

The following would resolve the situation, if they are possible options:

• Be able to log in only ever using email address and password or
• Be sent a security code by text message to my mobile phone for log-in

Thanks for your time. I will reply if I get any further issues.

Kind regards

William Wintle

Hi

An update to my message yesterday. The issues still persist. I got the following error message:

Please retry with a different device or other authentication method to sign in. For more details, please see this link

I then turned on a VPN and got the error message "Too Many Requests". I refreshed the page several times and got the same error message until eventually I was able to log into my Outlook.com account after continuing to refresh / reload the page.

This has happened several times before.

Kind regards

William Wintle

Hi

Thanks for your reply.

The Two-Step Verification is already turned off. So I don't know why I get error messages asking me to use a different verification method.

I had some difficulty receiving security codes to my mobile phone to log in again to access / change security options. I have searched Authenticator apps on Google and apparently there are options, such as Authenticator 7 for Windows 7. I don't think Microsoft's Authenticator app would work on this operating system. I could try downloading a different Authenticator app to my Windows pc. This will have to be another time.

If I use an Authenticator app on my Windows pc, can I still just log in using email adress and password on another device?

Also, is there a way to get a text message sent to my mobile phone so I can use a code to log in? My correct mobile phone number is on my account but I never get this option when logging in.

Thanks for your continued help.

Kind regards

William