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Live Mail unable to send messages

Anonymous
2023-01-26T17:53:19+00:00

I have Windows 7 on my desktop and use Windows Live Mail. I receive messages, but recently I have been unable to send messages. I get the following error message:

The connection to the server has failed.

Subject 'test'

Server: 'promail.ptd.net'

Windows Live Mail Error ID: 0x800CCC0E

Protocol: SMTP

Port: 25

Secure(SSL): No

Socket Error: 10013

Windows for home | Previous Windows versions | Email and communications

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  1. Anonymous
    2023-01-26T23:14:34+00:00
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  2. Anonymous
    2023-04-18T22:20:57+00:00

    Windows Live Mail cannot send (Error 800CCC0E)

    If you receive an error message that says "the connection to the server has failed" or that specifies error number 800ccc0e this indicates a problem with the settings used to log-on to the e-mail server (e.g. incorrect server names or port numbers).

    The problem is that the program can't send new messages. In technical terms, the e-mail settings are called IMAP, POP3 and SMTP -- the IMAP and POP3 settings control receiving messages, the SMTP settings control sending messages.

    It is possible the SMTP settings have been corrupted in Windows Live Mail; but it is more likely that your e-mail service provider has made a change to its service, but has failed to inform you. In both cases the solution is the same. Namely, make sure the settings are correct:

    1. Open Windows Live Mail (WLM). In the left-hand pane (i.e. the folders pane), right-click on the name of your e-mail account (e.g. yourname @hotmail.com). Then click on 'Properties'.
    2. If there are 5 tabs shown, and the 5th tab is labelled 'IMAP', your account is an IMAP account. If there are only 4 tabs shown, and the 'IMAP' tab is missing, your account is a POP3 account. Both types use SMTP to send mail. Look at the 'Servers' tab and the 'Advanced' tab for the current SMTP settings.
    3. In your favourite browser, go to the website of your e-mail provider. It will publish its current SMTP settings on its website. If you don't see them, search the website for the word SMTP.
    4. Alternatively, do a Google search. For example, if you have a Hotmail account do a Google search for the terms SMTP and HOTMAIL. Or if you use Gmail, do a Google search for the terms SMTP and GMAIL.
    5. Make sure that Windows Live Mail's settings for outgoing mail are all SMTP settings.
    6. Make sure the server names are spelled correctly. Make sure you have entered the correct port number. It's easy to mis-type, so check all of them carefully for mistakes.
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