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Live Mail unable to send messages

Anonymous
2023-01-26T17:53:19+00:00

I have Windows 7 on my desktop and use Windows Live Mail. I receive messages, but recently I have been unable to send messages. I get the following error message:

The connection to the server has failed.

Subject 'test'

Server: 'promail.ptd.net'

Windows Live Mail Error ID: 0x800CCC0E

Protocol: SMTP

Port: 25

Secure(SSL): No

Socket Error: 10013

Windows for home | Previous Windows versions | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-01-26T19:25:32+00:00

    I have many clients who use WLM. The most common cause of messages not being sent is a corrupted message in the outbox. Messages should remain there for very brief intervals. It you find one or more there, delete the oldest first and try Send again.

    If that does not solve the problem, check your settings including port numbers

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  2. Anonymous
    2023-01-26T22:19:52+00:00

    I deleted all messages in the outbox and tried several times, but it still doesn't work.

    Exactly what should I check regarding port numbers in settings.

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  3. Anonymous
    2023-01-26T22:28:46+00:00

    You need to speak to or check with your internet email provider. Each one has unique settings. Yours may be wrong or they may have changed them.

    Check your webmail on their server. There may be a security hold that needs to be released.

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  4. Anonymous
    2023-01-26T22:47:02+00:00

    Thank you. I will do that.

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  5. Anonymous
    2023-01-26T22:53:59+00:00

    You should understand that internet email providers do not like their clients using email programs because it allows you to avoid seeing their ads.

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