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Windows 7 backup failure

Anonymous
2017-05-18T16:35:44+00:00

I get error messages (see below) when attempting backup to external HD. How to cure? I'm guessing the I/O device cited is not the external drive since I am able to read files from this drive. 

TIA for any assistance.

***Post moved by the moderator to the appropriate forum category.***

Windows for home | Previous Windows versions | Recovery and backup

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  1. Anonymous
    2017-05-19T04:53:35+00:00

    Hi,

    We'd like to verify a few things in order for us to assist you effectively. Kindly confirm the following:

    • Were there any recent changes made to your computer prior to the issue? (Windows update, software or hardware installation?
    • Can you access the said drive through Device and/or Disk Management?
    • Do you have the latest firmware update of your external drive? If it's outdated, it can reflect the performance of your drive.

    Let us know.

    2 people found this answer helpful.
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  2. Anonymous
    2017-05-19T13:38:07+00:00

    changes: Last year Outlook failed and the OS was reinstalled. I restored most things using a previously configured backup. Setting up auto-backups has been neglected 'til now.

    access: Device manager reports the drive is working properly. I was able to rename a folder on this drive. Can I assume this verifies write access?

    update: I was not aware a USB drive needed updates. I checked and message is driver is up to date.

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  3. Anonymous
    2017-05-22T01:19:11+00:00

    Safely remove your external hard drive and then reconnect it again to reset their connection. Sometimes, a simple reset will can be the solution.

    If that didn't resolve the issue, we suggest you run the Checkdsk.exe tool on the drives that you wanted to be backed up, and on the backup location.

    1. Click Start.
    2. Type cmd in the Start Search box
    3. Right-click cmd.exe in the Programs list, and then click

    Run as administrator. Enter administrator password if prompted, or click on Continue.

    1. At a command prompt, type the following command, and then press ENTER:

    Chkdsk /R X:

    Note*: In this command,X: is a placeholder that represents the drive letter of the volume that you want to check.*

    1. Press Y when you are prompted to check the disk the next time that the system restarts.
    2. Close all applications, and then restart the computer.
    3. After restarting your computer,  repeat steps 1 through 4 for the other volume, and then rerun the backup operation.

    Let us know how this turned out for you.

    1 person found this answer helpful.
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  4. Anonymous
    2017-05-22T19:43:27+00:00

    Removing and reconnecting the external drive didn't help. I've started chkdsk on the external drive. Given the apparent speed of the test and the number of files to invilved,  approximately 24K files per hour, this is going to take MANY HOURS. I'll check back when chkdsk has run.

    Thanks for the guidance.

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  5. Anonymous
    2017-05-22T19:47:23+00:00

    p.s. Switched removal policy to "better performance"

    1 person found this answer helpful.
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