Windows11专业版24H2指纹录入问题

Hi there,

From what you've shared, it sounds like the issue may be related to permissions and account type. Since you're not using an administrator account, Windows might be blocking certain system-level changes that are required to complete the fingerprint setup. Even though you're signed in with a Microsoft account, some features like biometric setup still require admin rights, especially when installing or initializing drivers for the fingerprint sensor.

Here’s what you can try:

Use an Administrator Account

If possible, switch to or ask for access to an account with administrator privileges.

This is often necessary for setting up Windows Hello features like fingerprint recognition.

Remove and Re-add PIN and Fingerprint

Go to Settings > Accounts > Sign-in options.

Remove your PIN and any existing fingerprint data.

Restart your device, then set up the PIN first, followed by the fingerprint.

Update Fingerprint Sensor Drivers

Open Device Manager (Win + X > Device Manager).

Expand Biometric Devices, right-click your fingerprint sensor, and select Update driver.

If it’s missing, check your device manufacturer’s website for the latest version.

Install Windows Updates

Go to Settings > Windows Update and install any pending updates.

These often include fixes for Windows Hello and biometric compatibility.

Run the Troubleshooter

Go to Settings > System > Troubleshoot > Other troubleshooters.

Run the Hardware and Devices troubleshooter if available.

Let me know how it goes, Happy to help!

嗨，感谢您的联系。我理解让指纹设置顺利进行是多么重要，尤其是当其他一切似乎都准备就绪时。

当指纹设置过程遇到权限或驱动程序冲突时，通常会发生此问题，尤其是在正在使用的帐户没有完全管理权限的情况下。即使你使用 Microsoft 帐户登录，Windows Hello 也需要提升的访问权限才能安全地配置生物识别数据，如果没有管理员权限，它也无法正确完成设置。

让我们从几个基本步骤开始：首先，打开设备管理器并检查生物识别设备。右键单击指纹传感器，转到属性，然后在电源管理选项卡下，取消选中“允许计算机关闭此设备以节省电量”。接下来，确保您的指纹驱动程序是最新的，或者根据需要重新安装。此外，从控制面板中的电源选项中禁用快速启动，因为它可能会干扰生物识别硬件初始化。

我可以确认您是否有权访问设备上的管理员帐户，即使是暂时的吗？这将有助于我们测试问题是否纯粹与权限相关。另外，您是否安装了最新的 Windows 更新，尤其是 KB5044284，其中包括对版本 24H2 中指纹问题的修复？

让我知道到目前为止你尝试了什么。