之前订阅365使用了17g左右的空间，后有一年左右未使用one drive。目前重新订阅了365，账号似乎被关停无权查看之前备份文件也无法重新备份新文件。甚至所有和one drive配合的应用都无法使用，包括OneNote无法同步笔记。请问如何恢复我的账号。

有一种可能是，你的OneDrive账户被冻结了。排查看看。

Hi There,

thanks for reaching out! Microsoft 365 and OneDrive accounts follow strict retention and deletion policies for security and compliance:

Account inactivity: If you don’t sign in for two years, your Microsoft account may be permanently deleted.

OneDrive subscription lapses: When your Microsoft 365 subscription expires, OneDrive enters stages:

First 30 days: Files remain accessible.

Next 60 days: Read-only mode (you can view/download but not upload).

After ~93 days: Archive mode files become inaccessible.

Beyond retention: If no license or billing is re-enabled within the retention window (often 1 year for consumer accounts), data is permanently deleted

Since you mentioned not using OneDrive for about a year, your account was likely moved to archive mode and then deletion if no retention or billing was applied.

What you can do now is:

Check if the Microsoft account still exists

Go to account.microsoft.com and try signing in.

If you can sign in, the account is active your OneDrive may just need reactivation.

Verify OneDrive status

Sign in at onedrive.live.com.

If you see an error or no files, the account may be archived or deleted.

Contact Microsoft Support immediately

If account is deleted

Unfortunately, if the account was inactive for 2 years and deleted, recovery isn’t possible. Microsoft permanently removes data after retention ends.

For future prevention

Enable regular sign-ins to keep the account active.

Consider third-party backup solutions for critical files.

Use OneDrive’s Restore feature or version history for accidental deletions.

Let me know how it goes, Happy to assist!