Share via

sla EntityType

Namespace:
Microsoft.Dynamics.CRM

Contains information about the tracked service-level KPIs for cases that belong to different customers.

Entity set path: 
[organization URI]/api/data/v9.2/slas
Base type: 
crmbaseentity
Display name: 
SLA
Primary key: 
slaid
Primary name column: 
name
Operations supported: 
POST GET PATCH DELETE

Properties

Properties represent fields of data stored in the entity. Some properties are read-only.

Name Type Details
allowpauseresume Edm.Boolean

Select whether this SLA will allow pausing and resuming during the time calculation.

Display name: Allow Pause and Resume

Default options
Values Label
1 Allow
0 Do Not Allow
applicablefrom Edm.String

Select the field that specifies the date and time from which the SLA items will be calculated for the case record. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created.

Display name: Applicable From
applicablefrompicklist Edm.Int32

Select the field that specifies the date and time from which the SLA items will be calculated. For example, if you select the Case Created On field, SLA calculation will begin from the time the case is created.

Display name: Applicable From

Default options
Values Label
1 No
2 Yes
changedattributelist Edm.String

Type additional information to describe the SLA

Display name: ChangedAttributeList
componentstate Edm.Int32

For internal use only.

Display name: Component State

Read only
Default options
Values Label
0 Published
1 Unpublished
2 Deleted
3 Deleted Unpublished
createdon Edm.DateTimeOffset

Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.

Display name: Created On

Read only
description Edm.String

Type additional information to describe the SLA

Display name: Description
exchangerate Edm.Decimal

Exchange rate between the currency associated with the SLA record and the base currency.

Display name: Exchange Rate

Read only
isdefault Edm.Boolean

Tells whether this SLA is the default one.

Display name: Is Default

Default options
Values Label
1 Yes
0 No
ismanaged Edm.Boolean

For internal use only.

Display name: Is Managed

Read only
Default options
Values Label
1 Managed
0 Unmanaged
modifiedon Edm.DateTimeOffset

Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.

Display name: Modified On

Read only
name Edm.String

Type a descriptive name of the service level agreement (SLA).

Display name: Name
objecttypecode Edm.Int32

Choose the entity type that the SLA is defined.

Display name: Object Type Code

Read only
Default options
Values Label
8005 Comment
8000 Post
8003 Follow
8002 Post Regarding
8006 Like
50 Position
10030 Plugin Package
4605 Plug-in Assembly
4619 Plug-in Trace Log
4603 Plug-in Type Statistic
4602 Plug-in Type
10369 Site Component
10257 PowerfxRule
10422 PowerPagesDDOSAlert
10371 Site Language
10370 Site
10354 powerbireportapdx
10350 Power BI Dataset
8001 Post Role
10351 powerbidatasetapdx
10353 Power BI Report
10352 Power BI Mashup Parameter
10256 Plug-in
4708 Organization Statistic
10077 Organization Setting
1021 Organization UI
9690 Organization Insights Notification
9699 Organization Insights Metric
10272 OrganizationDataSyncSubscriptionFnoTable
10273 OrganizationDataSyncFnoState
1019 Organization
10274 OrganizationDataSyncState
10271 OrganizationDataSyncSubscriptionEntity
10270 OrganizationDataSyncSubscription
4210 Phone Call
9941 Personal Document Template
4418 List Value Mapping
10259 Planner Sync Action
10258 Planner Business Scenario
10226 PDF Setting
4420 Owner Mapping
7 Owner
10008 Package
1095 Partner Application
10009 Package History
10372 Power Pages Site Published
72 Record Filter
10285 ReconciliationInfo
4250 Recurrence Rule
10301 Restore Deleted Records Configuration
4251 Recurring Appointment
10284 ReconciliationEntityStepInfo
2024 QueueMemberCount
2023 QueueItemCount
5000 Recently Used
10283 ReconciliationEntityInfo
1189 Document Suggestions
9101 Report Related Entity
9102 Report Related Category
9104 Report Link
9103 Report Visibility
10265 Report Parameter
9100 Report
9814 Relationship Attribute
9813 Relationship Entity
4500 Relationship Role
1140 Replication Backlog
4501 Relationship Role Map
2029 Queue Item
1023 Privilege
1404 Principal Sync Attribute Map
76 Privilege Checker Log
31 Privilege Object Type Code
75 Privilege Checker Run
44 Field Sharing
10424 PowerPagesManagedIdentity
10423 Power Pages Log
10421 Power Pages Scan Report
10373 Site Source File
10425 Power Pages Site AI Feedback
7101 Publisher
10032 ProvisionLanguageForUser
7102 Publisher Address
2020 Queue
2002 Quarterly Fiscal Calendar
4712 Process Trigger
10434 processor registration
103 Privileges Removal Setting
4710 Process Session
10099 ProcessStageParameter
4724 Process Stage
10217 Salesforce Structured QnA Config
10216 Salesforce Structured Object
10206 Schedule
10230 SLA KPI
10229 Service Configuration
10323 Rich Text Attachment
10339 PM Simulation
10338 PM Recording
10340 PM Template
10215 QnA
10341 PM View
10004 Solution History
10349 Solution Health Rule Set
10005 Solution History Data Source
10185 Tour
10325 Timeline Pin
10348 Solution Health Rule Argument
10015 Solution Component Count Summary
10017 Solution Component Count Data Source
10016 Solution Component Data Source
10347 Solution Health Rule
10014 Solution Component Summary
10337 PM Process Version
10296 Mobile App
10239 Knowledge Search Insight
10214 Module Run Detail
10086 OData v4 Data Source
10031 NonRelational Data Source
10246 Knowledge search filter
10250 Knowledge Harvest Job Record
10237 Knowledge Configuration
10238 Knowledge Interaction Insight
10245 Knowledge search personal filter config
10232 Knowledge Management Setting
10333 PM Inferred Task
10332 PM Calendar Version
10334 PM Process Extended Metadata Version
10336 PM Process User Settings
10335 PM Process Template
10331 PM Calendar
10319 Plan Artifact
10318 Plan
10320 Plan Attachment
10330 PM Business Rule Automation Config
10329 PM Analysis History
10327 Virtual Table Column Candidate
10410 Web Role
10409 Web Page Access Control Rule
10411 Website
10413 Website Language
10412 Website Access
10408 Web Page
10404 Multistep Form Metadata
10403 Multistep Form
10405 Form Step
10407 Web Link Set
10406 Web Link
4490 Office Document
4110 Notification
9950 Office Graph Document
9809 OptionSet
9870 Offline Command Definition
5004 NL2SQ Registration Information
9910 MultiEntitySearch
10414 Web Template
9912 Multi Select Option Value
950 New Process
9900 Navigation Setting
10402 Web File
10387 Column Permission Profile
10386 Column Permission
10388 Content Snippet
10390 Basic Form Metadata
10389 Basic Form
10385 Ad Placement
10186 BotContent
10218 Workflow Action Status
10262 Ms Graph Resource To Subscription
10432 Package Submission Store
10431 Catalog Submission Files
10398 Redirect
10397 Publishing State Transition Rule
10399 Shortcut
10401 Site Setting
10400 Site Marker
10396 Publishing State
10392 Table Permission
10391 List
10393 Page Template
10395 Power Pages Core Entity DS
10394 Poll Placement
14 System User Principal
51 System User Manager Map
10101 Tag
10103 Tagged Process
10102 Tagged Flow Session
42 SystemUser BusinessUnit Entity Map
7000 System Application Metadata
9869 Sync Error
1030 System Form
60 SystemUserAuthorizationChangeTracker
8 User
2010 Email Template
92 Team template
2013 Territory
10364 TextDataRecordsIndexingStatus
9945 Text Analytics Entity Mapping
1403 Team Sync-Attribute Mapping Profiles
10071 TdsMetadata
4212 Task
9 Team
1203 Team Profiles
10268 TeamMobileOfflineProfileMembership
1400 Sync Attribute Mapping Profile
45 Subscription Statistic Offline
37 Subscription Manually Tracked Object
46 Subscription Statistic Outlook
48 Subscription Sync Entry Outlook
47 Subscription Sync Entry Offline
1072 Subscription Clients
1075 Status Map
10011 StageSolutionUpload
1043 String Map
29 Subscription
129 Subject
10047 Synapse Link Profile Entity
10046 Synapse Link Profile
10048 Synapse Link Profile Entity State
1401 Sync Attribute Mapping
10049 Synapse Link Schedule
10045 Synapse Link External Table State
35 Tracking information for deleted entities
33 Subscription Synchronization Information
1190 SuggestionCardTemplate
10044 Synapse Database
10253 SupportUserTable
2015 Theme
10322 UX Agent Component Revision
10321 UX Agent Component
10365 ViewAsExampleQuestion
9333 Web Resource
10263 Virtual Entity Metadata
150 User Settings
4230 Saved View
10269 UserMobileOfflineProfileMembership
1112 User Chart
52 User Search Facet
10295 User Rating
10104 Workflow Metadata
4706 Process Log
4702 Workflow Wait Subscription
10106 Work Queue Item
10105 Work Queue
4704 Process Dependency
4803 Web Wizard Access Privilege
4800 Web Wizard
4802 Wizard Page
10087 Workflow Binary
4703 Process
2016 User Mapping
10437 trait
8052 Trace Regarding
10438 trait registration
4426 Transformation Mapping
9105 Currency
8050 Trace
4810 Time Zone Definition
9932 Time Stamp Date Mapping
4812 Time Zone Localized Name
8051 Trace Association
4811 Time Zone Rule
2501 User Entity Instance Data
7001 User Application Metadata
2500 User Entity UI Settings
1031 User Dashboard
1086 User Fiscal Calendar
4220 UntrackedEmail
951 Translation Process
4427 Transformation Parameter Mapping
2012 Unresolved Address
10135 UnstructuredFileSearchRecord
10134 UnstructuredFileSearchEntity
1111 System Chart
1039 View
10100 Saving Rule
4607 Sdk Message Filter
4606 Sdk Message
1309 Saved Organization Insights Configuration
8199 Rule Item
8181 Routing Rule Set
7200 RuntimeDependency
10316 Suggested Action Criteria
10315 Suggested Action
4611 Sdk Message Response Field
4610 Sdk Message Response
10359 SearchAttributeSettings
10361 SearchRelationshipSettings
10360 SearchCustomAnalyzer
4614 Sdk Message Request Field
4608 Sdk Message Processing Step
4613 Sdk Message Pair
4615 Sdk Message Processing Step Image
4609 Sdk Message Request
4616 Sdk Message Processing Step Secure Configuration
9510 Rollup Properties
10292 RetentionSuccessDetail
10291 RetentionOperationDetail
10070 RevokeInheritedAccessRecordsTracker
1116 Ribbon Command
4579 Ribbon Client Metadata.
10290 RetentionOperation
10286 RetentionCleanupInfo
10043 RetainedData Excel
10287 RetentionCleanupOperation
10289 RetentionFailureDetail
10288 RetentionConfig
10299 RoleEditorLayout
1036 Security Role
1037 Role Template
9511 Rollup Job
9604 Rollup Field
1113 Ribbon Tab To Command Mapping
1120 Application Ribbons
1115 Ribbon Context Group
1130 Ribbon Difference
1117 Ribbon Rule
9880 Ribbon Metadata To Process
10362 SearchResultsCache
7103 Solution Component
7100 Solution
10000 Solution Component Attribute Configuration
10002 Solution Component Configuration
10001 Solution Component Batch Configuration
99 Social Profile
9751 SLA Item
9750 SLA
9752 SLA KPI Instance
1300 SocialInsightsConfiguration
4216 Social Activity
10019 Staged Entity
10061 Source Control Configuration
10020 Staged Entity Attribute
10062 Staged Source Control Component
10021 Staged Metadata Async Operation
10060 Source Control Component Payload
10003 Solution Component Relationship Configuration
7104 Solution Component Definition
9890 SolutionHistoryData
10059 Source Control Component
10058 Source Control Branch Configuration
4709 Site Map
10078 Setting Definition
10080 Service Plan Mapping
10065 Shared Link Setting
10034 Shared Workspace
10033 Shared Object
10081 Service Plan Custom Control
2001 Semiannual Fiscal Calendar
10363 Search Telemetry
10260 Sensitivity Label
101 Service Plan
4618 Service Endpoint
10150 SideloadedAIPlugin
9502 SharePoint Site
10435 signal
9951 Similarity Rule
10436 signal registration
10312 SharePoint Managed Identity
10036 Shared Workspace Pool
10035 Shared Workspace Access Token
9509 SharePoint Data
9508 Document Location
9507 Sharepoint Document
10213 Knowledge Asset Configuration
373 Connection Instance
3234 Connection
10133 Connection Reference
3233 Connection Role Object Type Code
3231 Connection Role
10052 Component Version (Internal)
10201 Comment
4417 Column Mapping
9650 Process Configuration
10051 Component Version Data Source
10050 Component Version
10368 CopilotSynonyms
10367 CopilotGlossaryTerm
10089 Credential
10028 Custom API Request Parameter
10027 Custom API
10366 CopilotExampleQuestion
2 Contact
372 Connector
10187 ConversationTranscript
9301 Record Creation and Update Rule Item
9300 Record Creation and Update Rule
36 Client update
10307 Card
10079 CanvasApp Extended Metadata
10308 Card State Item
10068 CascadeGrantRevokeAccessRecordsTracker
9983 Action Card Type
300 Canvas App
132 Announcement
6 Business Unit Map
4003 Calendar
301 Callback Registration
4004 Calendar Rule
9401 Channel Access Profile Rule Item
9400 Channel Access Profile Rule
1236 Channel Property
10228 Teams chat
1234 Channel Property Group
3005 Channel Access Profile
10024 Catalog
10069 CascadeGrantRevokeAccessVersionTracker
10025 Catalog Assignment
10293 CertificateCredential
9959 Category
10029 Custom API Response Property
10140 DVTableSearchAttribute
10139 DVTableSearch
10141 DVTableSearchEntity
4202 Email
7755 ElasticFileAttachment
10138 DVFileSearchEntity
4414 Duplicate Detection Rule
4415 Duplicate Record
4416 Duplicate Rule Condition
10137 DVFileSearchAttribute
10136 DVFileSearch
430 Entity Analytics Config
9800 Entity
10252 Entity Cluster Configuration
85 Virtual Entity Data Source
78 Virtual Entity Data Provider
10281 EnableArchivalRequest
4023 Email Hash
10261 Email Address Configuration
4299 Email Search
9997 Email Signature
9605 Email Server Profile
9940 Document Template
10039 Data Lake Workspace
10038 Data Lake Folder Permission
10040 Data Lake Workspace Permission
10041 Data Processing configuration
4450 Data Performance Dashboard
10037 Data Lake Folder
9755 Custom Control Default Config
9753 Custom Control
9754 Custom Control Resource
4502 Customer Relationship
1071 Address
10090 Desktop Flow Module
10107 Desktop Flow Binary
4102 Display String
126 Indexed Article
4101 Display String Map
7106 Dependency Node
10300 Deleted Record Reference
10066 DelegatedAuthorization
9961 DelveActionHub
7108 Dependency Feature
7105 Dependency
10148 AIPluginOperationResponseTemplate
10156 AIPluginOperationParameter
10149 AIPluginTitle
10314 AI Skill Config
10157 AIPluginUserSetting
10155 AIPluginOperation
10153 AIPluginExternalSchemaProperty
10152 AIPluginExternalSchema
10146 AI Plugin Governance
10154 AIPluginInstance
10147 AI Plugin Governance Extended
9011 App Config Master
9013 App Configuration Instance
10072 Model-Driven App Element
1204 Application
10356 AppEntitySearchView
9012 App Configuration
2000 Annual Fiscal Calendar
5 Note
10302 App Action
10304 App Action Rule
10303 App Action Migration
10145 AI Plugin Conversation Starter Mapping
1001 Attachment
10227 Activity File Attachment
135 Activity Party
9949 Advanced Similarity Rule
4200 Activity
9968 ActionCardUserState
1 Account
10018 Microsoft Entra ID
8040 ACIViewMapper
9973 Action Card User Settings
9962 Action Card
10313 AI Insight Card
10142 AICopilot
10151 AIPlugin
10144 AI Plugin Conversation Starter
10143 AIPluginAuth
10381 Multistep Form Session
10377 Invitation
10376 External Identity
10378 Invite Redemption
10380 Setting
10379 Portal Comment
4707 Application File
9936 Azure Service Connection
1094 Authorization Server
10264 Background Operation
10189 Copilot component
10188 Copilot
4567 Auditing
431 Image Attribute Configuration
10251 Attribute Cluster Config
4601 Attribute Map
9817 Option Set Value
9820 Secured Masking Column
4232 Business Data Localized Label
4424 Bulk Delete Operation
10088 Business Process
10 Business Unit
4725 Business Process Flow Instance
4425 Bulk Delete Failure
10277 BulkArchiveConfig
10190 Copilot component collection
10278 BulkArchiveFailureDetail
10280 BulkArchiveOperationDetail
10279 BulkArchiveOperation
9808 Attribute
8702 AppModule Metadata Async Operation
8701 AppModule Metadata Dependency
9009 App Module Roles
4201 Appointment
10294 Notification
8700 AppModule Metadata
9006 Model-driven App
10083 ApplicationUser
9007 App Module Component
10074 Model-Driven App Component Node
10073 Model-Driven App Component Node's Edge
10275 ArchiveCleanupInfo
10076 Model-Driven App User Setting
10276 ArchiveCleanupOperation
1002 Attachment
4700 System Job
10075 Model-Driven App Setting
10112 Approval Stage Approval
10111 Approval Process
10113 Approval Stage Condition
10115 Approval Stage Order
10114 Approval Stage Intelligent
10162 AI Model Catalog
401 AI Model
10166 AI Object Detection Image
10168 AI Object Detection Bounding Box
10167 AI Object Detection Label
10165 AI Form Processing Document
10160 AI Document Template
10159 Data Processing Event
10177 AI Evaluation Configuration
10161 AI Event
10178 AI Evaluation Run
10342 Analysis Component
10183 AI Test Run Batch
10343 Analysis Job
10345 Analysis Result
10344 Analysis Override
10182 AI Test Run
400 AI Template
10169 AI Object Detection Image Mapping
10179 AI Test Case
10181 AI Test Case Input
10180 AI Test Case Document
402 AI Configuration
10282 MetadataForArchival
4231 Metadata Difference
9603 Goal Metric
10266 MobileOfflineProfileExtension
9866 Mobile Offline Profile
74 Secured Masking Rule
10357 MainFewShot
9106 Mail Merge Template
10358 MakerFewShot
9812 Managed Property
10023 Managed Identity
10174 AI Builder Datasets Container
10173 AI Builder Dataset Record
10164 AI Builder Feedback Loop
10176 AI Builder File Attached Data
10175 AI Builder File
10172 AI Builder Dataset File
9868 Mobile Offline Profile Item Association
9867 Mobile Offline Profile Item
10267 MobileOfflineProfileItemFilter
10171 AI Builder Dataset
2003 Monthly Fiscal Calendar
10346 Analysis Result Detail
10123 Basic Approval Model Data
10122 Await All Approval Model
10124 Flow Approval
10255 Function
10224 Form Mapping
10121 Await All Action Approval Model
10117 Approval
10116 Action Approval Model
10118 Approval Request
10120 Approval Step
10119 Approval Response
10235 Search provider
10242 Knowledge Article Attachment
10243 Knowledge personalization
10244 Knowledge Article Template
10236 Knowledge Article Image
10241 Knowledge article language setting
10248 msdyn_historicalcaseharvestbatch
10184 Help Page
10249 msdyn_historicalcaseharvestrun
10231 Integrated search provider
10298 Insights Store Virtual Entity
10355 File Upload
10208 Dataflow DatalakeFolder
418 Dataflow
10205 Dataflow Connection Reference
10207 Dataflow Template
10063 DataflowRefreshHistory
10324 Custom Control Extended Setting
10006 Component Layer
10204 App Insights Metadata
10007 Component Layer Data Source
10225 Copilot Interactions
10326 Virtual Connector Data Source
10064 EntityRefreshHistory
10311 Entity link chat configuration
10240 Favorite knowledge article
10234 Knowledge Federated Article Incident
10233 Knowledge Federated Article
10212 DMS Sync Status
10317 Data Workspace
10297 Insights Store Data Source
10209 Data Movement Service Request
10211 DMS Sync Request
10210 Data Movement Service Request Status
10091 Flow Capacity Assignment
10108 Flow Aggregation
10092 Flow Credential Application
10109 Flow Log
10093 Flow Event
2004 Fixed Monthly Fiscal Calendar
1201 Field Permission
9958 Feedback
1200 Field Security Profile
30 Filter Template
55 FileAttachment
10254 FxExpression
4720 Flow Session
10053 Git Branch
10055 Git Organization
10054 Git Configuration Retrieval Data Source
10110 Flow Run
10095 Flow Machine Group
10094 Flow Machine
10096 Flow Machine Image
10098 Flow Machine Network
10097 Flow Machine Image Version
10222 FederatedKnowledgeMetadataRefresh
381 Environment Variable Value
380 Environment Variable Definition
5006 Event Expander Breadcrumb
4711 Expander Event
4120 Exchange Sync Id Mapping
9811 Entity Relationship
9815 Entity Index
432 Entity Image Configuration
9810 Entity Key
73 EntityRecordFilter
4600 Entity Map
10013 FeatureControlSetting
4204 Fax
10219 FederatedKnowledgeCitation
10221 FederatedKnowledgeEntityConfiguration
10220 FederatedKnowledgeConfiguration
10203 Fabric AISkill
10042 Exported Excel
955 Expired Process
10012 ExportSolutionUpload
9987 External Party Item
3008 External Party
10056 Git Project
9960 Knowledge Article Category
9953 Knowledge Article
9955 Knowledge Article Views
10223 Knowledge FAQ
9930 Knowledge Base Record
10022 Key Vault Reference
4705 ISV Config
7107 Invalid Dependency
127 Article
1016 Article Template
1082 Article Comment
9606 Mailbox
4419 Lookup Mapping
9607 Mailbox Statistics
9608 Mailbox Auto Tracking Folder
9609 Mailbox Tracking Category
9201 LocalConfigStore
9957 Language
9947 Knowledge Search Model
9875 Language Provisioning State
2027 License
4207 Letter
4011 Inter Process Lock
9996 HolidayWrapper
9919 Hierarchy Security Configuration
1007 Image Descriptor
4413 Import Data
4410 Data Import
8840 Hierarchy Rule
54 Global Search Configuration
10057 Git Repository
9600 Goal
10202 Governance Configuration
9602 Rollup Query
3000 Integration Status
10433 indexedtrait
9986 Interaction for Email
10026 Internal Catalog Assignment
1003 Internal Address
9816 Index Attribute
4412 Import Source File
4428 Import Entity Mapping
9107 Import Job
4411 Data Map
4423 Import Log
overwritetime Edm.DateTimeOffset

For internal use only.

Display name: Record Overwrite Time

Read only
primaryentityotc Edm.Int32

Shows the primary entity that the SLA has been created for.

Display name: Primary Entity
slaid Edm.Guid

Unique identifier of the SLA.

Display name: SLA
slaidunique Edm.Guid

For internal use only.

Display name: Unique Id

Read only
slatype Edm.Int32

Select the type of service level agreement (SLA).

Display name: SLA Type

Default options
Values Label
0 Standard
1 Enhanced
slaversion Edm.Int32

Display name: Record version

Default options
Values Label
100000000 Version WC
100000001 Version UC
solutionid Edm.Guid

Unique identifier of the associated solution.

Display name: Solution

Read only
statecode Edm.Int32

Shows whether the Service Level Agreement (SLA) is active or inactive.

Display name: Status

Default options
Values Label
0 Draft
1 Active
statuscode Edm.Int32

Select the status of the service level agreement (SLA).

Display name: Status Reason

Default options
Values Label
1 Draft
2 Active
versionnumber Edm.Int64

Version number of the SLA.

Display name: Version Number

Read only

Lookup properties

Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Lookup property data.

Name Single-valued navigation property Description
_businesshoursid_value businesshoursid

Choose the business hours for calculating SLA item timelines.
_createdby_value createdby

Shows who created the record.
_createdonbehalfby_value createdonbehalfby

Shows who created the record on behalf of another user.
_modifiedby_value modifiedby

Shows who last updated the record.
_modifiedonbehalfby_value modifiedonbehalfby

Shows who created the record on behalf of another user.
_ownerid_value ownerid

Enter the user or team who owns the SLA. This field is updated every time the item is assigned to a different user.
_owningbusinessunit_value owningbusinessunit

Unique identifier for the business unit that owns the record
_owningteam_value owningteam

Unique identifier for the team that owns the record.
_owninguser_value owninguser

Unique identifier for the user that owns the record.
_transactioncurrencyid_value transactioncurrencyid

Unique identifier of the currency associated with the SLA record.
_workflowid_value workflowid

Workflow associated with the SLA.

Single-valued navigation properties

Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.

Name Type Partner
businesshoursid calendar slabase_businesshoursid
createdby systemuser lk_slabase_createdby
createdonbehalfby systemuser lk_slabase_createdonbehalfby
modifiedby systemuser lk_slabase_modifiedby
modifiedonbehalfby systemuser lk_slabase_modifiedonbehalfby
ownerid principal owner_slas
owningbusinessunit businessunit business_unit_slabase
owningteam team team_slaBase
owninguser systemuser user_slabase
transactioncurrencyid transactioncurrency TransactionCurrency_SLA
workflowid workflow slabase_workflowid

Collection-valued navigation properties

Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.

Name Type Partner
adx_inviteredemption_sla_slaid adx_inviteredemption sla_activitypointer_sla_adx_inviteredemption
adx_inviteredemption_sla_slainvokedid adx_inviteredemption slainvokedid_activitypointer_sla_adx_inviteredemption
adx_portalcomment_sla_slaid adx_portalcomment sla_activitypointer_sla_adx_portalcomment
adx_portalcomment_sla_slainvokedid adx_portalcomment slainvokedid_activitypointer_sla_adx_portalcomment
chat_sla_slaid chat sla_activitypointer_sla_chat
chat_sla_slainvokedid chat slainvokedid_activitypointer_sla_chat
manualsla_account account sla_account_sla
manualsla_activitypointer activitypointer sla_activitypointer_sla
manualsla_appointment appointment sla_appointment_sla
manualsla_contact contact sla_contact_sla
manualsla_email email sla_email_sla
manualsla_fax fax sla_fax_sla
manualsla_letter letter sla_letter_sla
manualsla_phonecall phonecall sla_phonecall_sla
manualsla_socialactivity socialactivity sla_socialactivity_sla
manualsla_task task sla_task_sla
sla_account account slainvokedid_account_sla
sla_activitypointer activitypointer slainvokedid_activitypointer_sla
sla_Annotation annotation objectid_sla
sla_appointment appointment slainvokedid_appointment_sla
sla_contact contact slainvokedid_contact_sla
sla_email email slainvokedid_email_sla
sla_fax fax slainvokedid_fax_sla
sla_letter letter slainvokedid_letter_sla
sla_phonecall phonecall slainvokedid_phonecall_sla
sla_slaitem_slaId slaitem slaid
sla_socialactivity socialactivity slainvokedid_socialactivity_sla
SLA_SyncErrors syncerror regardingobjectid_sla_syncerror
sla_task task slainvokedid_task_sla
slabase_AsyncOperations asyncoperation regardingobjectid_sla
slabase_BulkDeleteFailures bulkdeletefailure regardingobjectid_sla
slabase_ProcessSessions processsession regardingobjectid_sla

Operations

The following operations can be used with the sla entity type.

Name Binding
GrantAccess Not Bound
ModifyAccess Not Bound
RetrievePrincipalAccess Not Bound
RetrieveSharedPrincipalsAndAccess Not Bound
RevokeAccess Not Bound

See also