Note
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Access to this page requires authorization. You can try changing directories.
The sync device action forces a device to check in with Intune. When a device checks in, it receives any pending actions or policies assigned to it. This action is useful for validating and troubleshooting policy deployment without waiting for the next scheduled check-in.
For more information about the standard Intune policy check-in frequencies, see Refresh cycle times.
Requirements
Platform requirements
This remote action is supported on the following platform:
- Android
- iOS/iPadOS
- macOS
- Windows
Role and permission requirements
To run this remote action, use an account with at least one of the following roles:
- Help Desk Operator
- School Administrator
- Endpoint Security Manager
- Custom role that includes:
- The permission Remote tasks/Sync devices
- Permissions that provide visibility into and access to managed devices in Intune (for example, Organization/Read, Managed devices/Read)
How to sync a device from the Intune admin center
- In the Microsoft Intune admin center, select Devices > All devices.
- From the devices list, select a device.
- At the top of the device overview pane, find the row ofremote action icons. Select Sync.
- To confirm, select Yes.
Retryable error codes
When you execute the Sync remote action, iOS/iPadOS and Android apps that failed and raised a retryable error code are still available to the device. However, apps that raised a nonretryable error code must wait seven days before they're available to the device.
| Error code | Suggested description | Retryable |
|---|---|---|
| 2016330898 | An unknown error occurred. | No |
| 2016330897 | Your connection to Intune timed out. Reset your connection. | Yes |
| 2016330896 | You lost connection to the Internet. Reset your connection. | Yes |
| 2016330895 | You lost connection to the Internet. Reset your connection. | Yes |
| 2016330894 | You lost connection to the Internet. Reset your connection. | Yes |
| 2016330893 | You lost connection to the Internet. Reset your connection. | Yes |
| 2016330892 | International roaming is disabled. | No |
| 2016330891 | The cellular data connection for this device can't be accessed while a phone call is being made. Wait for the phone call to complete. | Yes |
| 2016330890 | The cellular network for this device. These devices couldn't be used at this time. | No |
| 2016330889 | The secure connection failed. Reset your connection. | Yes |
| 2016330888 | The server trust evaluation has failed. | No |
Reference links
- Microsoft Graph API: syncDevice action