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Remote device action: play lost mode sound

Microsoft Intune provides platform-specific remote actions to help locate a lost or misplaced device by triggering an audible alert—even if the device is locked or silenced.

  • On iOS/iPadOS, use the play Lost Mode sound action. This action is available when the device is in Lost Mode and supervised.
  • On Android Enterprise devices, use the Play lost device sound action. This action is supported for corporate-owned devices enrolled with Android Enterprise.

These remote actions are especially useful in environments where devices are shared or frequently moved—such as classrooms, labs, or enterprise workspaces. Playing a sound helps users or administrators locate the device quickly and securely, supporting recovery efforts when a device is lost.

Requirements

Platform requirements

This remote action supports the following platforms:

  • Android Enterprise corporate-owned dedicated (COSU)
  • Android Enterprise corporate-owned fully managed (COBO)
  • Android Enterprise corporate-owned work profile (COPE)
  • iOS/iPadOS in Supervised Mode

Device configuration requirements

To use this remote action, make sure devices meet the following requirements:

To use this remote action, make sure devices meet the following requirements:

  • Intune app is installed.

Role and permission requirements

To run this remote action, use an account with at least one of the following roles:

  • Help Desk Operator
  • School Administrator
  • Custom role that includes:
    • The permission Remote tasks/Play sound to locate lost devices
    • Permissions that provide visibility into and access to managed devices in Intune (for example, Organization/Read, Managed devices/Read)

How to play lost mode sound from the Intune admin center

  1. In the Microsoft Intune admin center, select Devices > All devices.
  2. From the devices list, select a device.
  1. At the top of the device overview pane, locate the row of remote action icons. Select Play Lost Mode sound (supervised only).
  1. At the top of the device overview pane, locate the row of remote action icons. Select Play lost device sound.
  1. Select the duration for the sound to play on the device, and then select Yes.

User experience

The sound plays until the user disables the sound or the duration you set expires.

If system notifications are enabled, the device displays a notification with a Stop Sound button. The alert plays for the configured duration or until a user on the device manually stops it using the notification.

Notification behavior might vary based on system settings. To configure system notifications, see Android Enterprise device settings to allow or restrict features using Intune.