Share via

Share error details to get help from another user

Enabled for Public preview General availability
Users, automatically Mar 4, 2024 Apr 1, 2024

Business value

By facilitating collaboration and knowledge sharing, the feature enables teams to work together more effectively and efficiently. You can leverage the expertise of colleagues or subject matter experts to overcome obstacles and minimize downtime. The ability to share error details in Business Central enhances collaboration and problem-solving capabilities.

Feature details

When an error blocks your progress, you can quickly and easily share the error details with colleagues, subject matter experts, or other users to get help.

The error details include the error message, error code, and other information that's helpful when troubleshooting an error. When you share the error details, you clearly communicate the specific issue you're facing. This information helps your colleagues provide targeted support and guidance.

Select the Share icon in in-line validation dialogs or the Share details menu in error dialogs to copy the error details.

In-line error

Shows Share details icon in in-line validation error.

Error dialog

Shows Share details action group in error dialog.

When you select Share details to Teams, you can share error details through Microsoft Teams. This action group option:

  • Copies the error details.
  • Opens the Share to Teams window, where you can paste the error details and specify who you want to ask for help. Business Central adds a link to the page where you experienced the error to make troubleshooting easier.

Shows Share to Teams window with error details and current page links highlighted.

When you select Share details via email, you can share error details by email. This action group option:

  • Copy the error details.
  • Open your default email editor. Paste the error details you copied and specify who you want to ask for help. Business Central also adds a link to the page where you experienced the error to make troubleshooting easier.

Shows generated email with highlighted instructions and link to current page.

Geographic areas

Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.

Language availability

Visit the Explore Feature Language report for information on this feature's availability.

Tell us what you think

Help us improve Dynamics 365 Business Central by discussing ideas, providing suggestions, and giving feedback. Use the forum at https://aka.ms/bcideas.

Additional resources

Warnings and error messages (docs)