Dynamics 365 reference architectures

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• Scheduled data exports from Dynamics 365 customer engagement apps to CSV file
• Saga pattern with Dataverse or Dynamics 365
• Dynamics 365 for travel and hospitality
• Electric vehicle charging station placement and lifecycle management

Training

• Use Success by Design for Dynamics 365 solutions

Customer Service

Architecture

• Copilot in Customer Service architecture
• Integrate with booking systems for appointments

Digital contact centers

Architecture

• Introduction to digital contact centers
• Dynamics 365 Customer Service Premium for CCaaS and CRM
• Dynamics 365 Customer Service Enterprise with existing CCaaS
• Dynamics 365 Contact Center with existing CRM
• Copilot for Service and Copilot Studio with existing CCaaS and CRM

Field service

Architecture

• Scalable field service management for utility projects
• Field Service and SAP integration
• Project Operations to Field Service integration
• Geoscheduler solution with Field Service

Sales

Architecture

• Dynamics 365 and Azure-powered manufacturing sales framework
• Phased migration to Sales
• Agent for contact deduplication in Dynamics 365 Sales and Dynamics 365 Customer Insights
• Reliable data sync with asynchronous request-reply pattern
• Unified CRM system with Sales, Customer Insights, and Customer Service

Supply Chain Management

Architecture

• Export inventory on-hand data to Dataverse
• Process outbound goods with Dynamics 365 and external service providers
• Integrate Dynamics 365 Supply Chain Management with an external warehouse management system

Finance

Architecture

• Optimized year end closing process

Finance and operations apps

Architecture

• Business solution with connections to online and on-premises apps
• Power Pages with Dynamics 365 finance and operations apps
• Composable commerce architecture