Incident Type Service (msdyn_incidenttypeservice) table/entity reference (Microsoft Dynamics 365 Field Service)

2025-08-29

This entity gives the ability to pre-configure services to be added to a work order when the related incident is added to the work order

Messages

The following table lists the messages for the Incident Type Service (msdyn_incidenttypeservice) table. Messages represent operations that can be performed on the table. They may also be events.

Name Is Event?	Web API Operation	SDK for .NET
`Assign` Event: True	`PATCH` /msdyn_incidenttypeservices(msdyn_incidenttypeserviceid) Update the `ownerid` property.	AssignRequest
`Associate` Event: True	Associate records	Associate records
`BulkRetain` Event: True	BulkRetain	Learn to use messages with the SDK for .NET
`Create` Event: True	`POST` /msdyn_incidenttypeservices See Create	Create records
`CreateMultiple` Event: True	CreateMultiple	CreateMultipleRequest
`Delete` Event: True	`DELETE` /msdyn_incidenttypeservices(msdyn_incidenttypeserviceid) See Delete	Delete records
`Disassociate` Event: True	Disassociate records	Disassociate records
`GrantAccess` Event: True	GrantAccess	GrantAccessRequest
`IsValidStateTransition` Event: False	IsValidStateTransition	IsValidStateTransitionRequest
`ModifyAccess` Event: True	ModifyAccess	ModifyAccessRequest
`PurgeRetainedContent` Event: True	PurgeRetainedContent	Learn to use messages with the SDK for .NET
`Restore` Event: True	Restore	Learn to use messages with the SDK for .NET
`Retain` Event: True	Retain	Learn to use messages with the SDK for .NET
`Retrieve` Event: True	`GET` /msdyn_incidenttypeservices(msdyn_incidenttypeserviceid) See Retrieve	Retrieve records
`RetrieveMultiple` Event: True	`GET` /msdyn_incidenttypeservices See Query data	Query data
`RetrievePrincipalAccess` Event: True	RetrievePrincipalAccess	RetrievePrincipalAccessRequest
`RetrieveSharedPrincipalsAndAccess` Event: True	RetrieveSharedPrincipalsAndAccess	RetrieveSharedPrincipalsAndAccessRequest
`RevokeAccess` Event: True	RevokeAccess	RevokeAccessRequest
`RollbackRetain` Event: True	RollbackRetain	Learn to use messages with the SDK for .NET
`SetState` Event: True	`PATCH` /msdyn_incidenttypeservices(msdyn_incidenttypeserviceid) Update the `statecode` and `statuscode` properties.	SetStateRequest
`Update` Event: True	`PATCH` /msdyn_incidenttypeservices(msdyn_incidenttypeserviceid) See Update	Update records
`UpdateMultiple` Event: True	UpdateMultiple	UpdateMultipleRequest
`Upsert` Event: False	`PATCH` /msdyn_incidenttypeservices(msdyn_incidenttypeserviceid) See Upsert a table row	UpsertRequest
`UpsertMultiple` Event: False	UpsertMultiple	UpsertMultipleRequest
`ValidateRetentionConfig` Event: True	ValidateRetentionConfig	Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the Incident Type Service (msdyn_incidenttypeservice) table.

Property	Value
DisplayName	Incident Type Service
DisplayCollectionName	Incident Type Services
SchemaName	`msdyn_incidenttypeservice`
CollectionSchemaName	`msdyn_incidenttypeservices`
EntitySetName	`msdyn_incidenttypeservices`
LogicalName	`msdyn_incidenttypeservice`
LogicalCollectionName	`msdyn_incidenttypeservices`
PrimaryIdAttribute	`msdyn_incidenttypeserviceid`
PrimaryNameAttribute	`msdyn_name`
TableType	`Standard`
OwnershipType	`UserOwned`

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber
msdyn_AppliedSuggestionResult
msdyn_Description
msdyn_Duration
msdyn_IncidentType
msdyn_incidenttypeserviceId
msdyn_InternalDescription
msdyn_LineOrder
msdyn_name
msdyn_Service
msdyn_Unit
OverriddenCreatedOn
OwnerId
OwnerIdType
statecode
statuscode
TimeZoneRuleVersionNumber
UTCConversionTimeZoneCode

ImportSequenceNumber

Property	Value
Description	Shows the sequence number of the import that created this record.
DisplayName	Import Sequence Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`importsequencenumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

msdyn_AppliedSuggestionResult

Property	Value
Description	Incident type suggestion result applied to this incident type service.
DisplayName	Applied Suggestion Result
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_appliedsuggestionresult`
RequiredLevel	None
Type	Lookup
Targets	msdyn_incidenttyperecommendationresult

msdyn_Description

Property	Value
Description	Enter the description of the service as presented to the customer. The value defaults to the description defined on the service.
DisplayName	Description
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_description`
RequiredLevel	None
Type	Memo
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	2000

msdyn_Duration

Property	Value
Description	Shows the duration of the service.
DisplayName	Duration
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_duration`
RequiredLevel	ApplicationRequired
Type	Integer
MaxValue	2147483647
MinValue	0

msdyn_IncidentType

Property	Value
Description	The Incident related to this product
DisplayName	Incident Type
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_incidenttype`
RequiredLevel	ApplicationRequired
Type	Lookup
Targets	msdyn_incidenttype

msdyn_incidenttypeserviceId

Property	Value
Description	Shows the entity instances.
DisplayName	Incident Type Service
IsValidForForm	False
IsValidForRead	True
LogicalName	`msdyn_incidenttypeserviceid`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_InternalDescription

Property	Value
Description	Enter any internal notes you want to track on this service.
DisplayName	Internal Description
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_internaldescription`
RequiredLevel	None
Type	Memo
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	2000

msdyn_LineOrder

Property	Value
Description
DisplayName	Line Order
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_lineorder`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

msdyn_name

Property	Value
Description	Enter the name of the custom entity.
DisplayName	Name
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_name`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	200

msdyn_Service

Property	Value
Description	Unique identifier for Product/Service associated with Incident Type Service.
DisplayName	Service
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_service`
RequiredLevel	ApplicationRequired
Type	Lookup
Targets	product

msdyn_Unit

Property	Value
Description	The unit that determines the pricing for this service
DisplayName	Unit
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_unit`
RequiredLevel	ApplicationRequired
Type	Lookup
Targets	uom

OverriddenCreatedOn

Property	Value
Description	Shows the date and time that the record was migrated.
DisplayName	Record Created On
IsValidForForm	False
IsValidForRead	True
LogicalName	`overriddencreatedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateOnly
ImeMode	Inactive
SourceTypeMask	0

OwnerId

Property	Value
Description	Owner Id
DisplayName	Owner
IsValidForForm	True
IsValidForRead	True
LogicalName	`ownerid`
RequiredLevel	SystemRequired
Type	Owner
Targets	systemuser, team

OwnerIdType

Property	Value
Description	Owner Id Type
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	`owneridtype`
RequiredLevel	SystemRequired
Type	EntityName

statecode

Property	Value
Description	Status of the Incident Type Service
DisplayName	Status
IsValidForForm	True
IsValidForRead	True
LogicalName	`statecode`
RequiredLevel	SystemRequired
Type	State
DefaultFormValue
GlobalChoiceName	`msdyn_incidenttypeservice_statecode`

statecode Choices/Options

Value	Details
0	Label: Active DefaultStatus: 1 InvariantName: `Active`
1	Label: Inactive DefaultStatus: 2 InvariantName: `Inactive`

statuscode

Property	Value
Description	Reason for the status of the Incident Type Service
DisplayName	Status Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	`statuscode`
RequiredLevel	None
Type	Status
DefaultFormValue
GlobalChoiceName	`msdyn_incidenttypeservice_statuscode`

statuscode Choices/Options

Value	Details
1	Label: Active State:0 TransitionData: None
2	Label: Inactive State:1 TransitionData: None

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`timezoneruleversionnumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

UTCConversionTimeZoneCode

Property	Value
Description	Shows the time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
IsValidForForm	False
IsValidForRead	True
LogicalName	`utcconversiontimezonecode`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

CreatedBy
CreatedOn
CreatedOnBehalfBy
ModifiedBy
ModifiedOn
ModifiedOnBehalfBy
OwnerIdName
OwnerIdYomiName
OwningBusinessUnit
OwningTeam
OwningUser
VersionNumber

CreatedBy

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

CreatedOn

Property	Value
Description	Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.
DisplayName	Created On
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

CreatedOnBehalfBy

Property	Value
Description	Shows who created the record on behalf of another user.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedBy

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedOn

Property	Value
Description	Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options.
DisplayName	Modified On
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

ModifiedOnBehalfBy

Property	Value
Description	Shows who last updated the record on behalf of another user.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

OwnerIdName

Property	Value
Description	Name of the owner
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	`owneridname`
RequiredLevel	SystemRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

OwnerIdYomiName

Property	Value
Description	Yomi name of the owner
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	`owneridyominame`
RequiredLevel	SystemRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

OwningBusinessUnit

Property	Value
Description	Unique identifier for the business unit that owns the record
DisplayName	Owning Business Unit
IsValidForForm	True
IsValidForRead	True
LogicalName	`owningbusinessunit`
RequiredLevel	None
Type	Lookup
Targets	businessunit

OwningTeam

Property	Value
Description	Unique identifier for the team that owns the record.
DisplayName	Owning Team
IsValidForForm	False
IsValidForRead	True
LogicalName	`owningteam`
RequiredLevel	None
Type	Lookup
Targets	team

OwningUser

Property	Value
Description	Unique identifier for the user that owns the record.
DisplayName	Owning User
IsValidForForm	False
IsValidForRead	True
LogicalName	`owninguser`
RequiredLevel	None
Type	Lookup
Targets	systemuser

VersionNumber

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`versionnumber`
RequiredLevel	None
Type	BigInt
MaxValue	9223372036854775807
MinValue	-9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

msdyn_msdyn_incidenttype_msdyn_incidenttypeservice_IncidentType
msdyn_product_msdyn_incidenttypeservice_Service

msdyn_msdyn_incidenttype_msdyn_incidenttypeservice_IncidentType

One-To-Many Relationship: msdyn_incidenttype msdyn_msdyn_incidenttype_msdyn_incidenttypeservice_IncidentType

Property	Value
ReferencedEntity	`msdyn_incidenttype`
ReferencedAttribute	`msdyn_incidenttypeid`
ReferencingAttribute	`msdyn_incidenttype`
ReferencingEntityNavigationPropertyName	`msdyn_incidenttype`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `Cascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `Cascade` RollupView: `NoCascade` Share: `Cascade` Unshare: `Cascade`

msdyn_product_msdyn_incidenttypeservice_Service

One-To-Many Relationship: product msdyn_product_msdyn_incidenttypeservice_Service

Property	Value
ReferencedEntity	`product`
ReferencedAttribute	`productid`
ReferencingAttribute	`msdyn_service`
ReferencingEntityNavigationPropertyName	`msdyn_service`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Restrict` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_incidenttypeservice_msdyn_bookingalerts

Many-To-One Relationship: msdyn_bookingalert msdyn_incidenttypeservice_msdyn_bookingalerts

Property	Value
ReferencingEntity	`msdyn_bookingalert`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_incidenttypeservice_msdyn_bookingalerts`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

Feedback

Was this page helpful?