Omnichannel Configuration (msdyn_omnichannelconfiguration) table/entity reference (Microsoft Dynamics 365)

2025-08-29

Configuration for Omnichannel

Messages

The following table lists the messages for the Omnichannel Configuration (msdyn_omnichannelconfiguration) table. Messages represent operations that can be performed on the table. They may also be events.

Name Is Event?	Web API Operation	SDK for .NET
`Associate` Event: True	Associate records	Associate records
`BulkRetain` Event: True	BulkRetain	Learn to use messages with the SDK for .NET
`Create` Event: True	`POST` /msdyn_omnichannelconfigurations See Create	Create records
`CreateMultiple` Event: True	CreateMultiple	CreateMultipleRequest
`Delete` Event: True	`DELETE` /msdyn_omnichannelconfigurations(msdyn_omnichannelconfigurationid) See Delete	Delete records
`Disassociate` Event: True	Disassociate records	Disassociate records
`IsValidStateTransition` Event: False	IsValidStateTransition	IsValidStateTransitionRequest
`PurgeRetainedContent` Event: True	PurgeRetainedContent	Learn to use messages with the SDK for .NET
`Retain` Event: True	Retain	Learn to use messages with the SDK for .NET
`Retrieve` Event: True	`GET` /msdyn_omnichannelconfigurations(msdyn_omnichannelconfigurationid) See Retrieve	Retrieve records
`RetrieveMultiple` Event: True	`GET` /msdyn_omnichannelconfigurations See Query data	Query data
`RollbackRetain` Event: True	RollbackRetain	Learn to use messages with the SDK for .NET
`SetState` Event: True	`PATCH` /msdyn_omnichannelconfigurations(msdyn_omnichannelconfigurationid) Update the `statecode` and `statuscode` properties.	SetStateRequest
`Update` Event: True	`PATCH` /msdyn_omnichannelconfigurations(msdyn_omnichannelconfigurationid) See Update	Update records
`UpdateMultiple` Event: True	UpdateMultiple	UpdateMultipleRequest
`Upsert` Event: False	`PATCH` /msdyn_omnichannelconfigurations(msdyn_omnichannelconfigurationid) See Upsert a table row	UpsertRequest
`UpsertMultiple` Event: False	UpsertMultiple	UpsertMultipleRequest
`ValidateRetentionConfig` Event: True	ValidateRetentionConfig	Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the Omnichannel Configuration (msdyn_omnichannelconfiguration) table.

Property	Value
DisplayName	Omnichannel Configuration
DisplayCollectionName	Omnichannel Configurations
SchemaName	`msdyn_omnichannelconfiguration`
CollectionSchemaName	`msdyn_omnichannelconfigurations`
EntitySetName	`msdyn_omnichannelconfigurations`
LogicalName	`msdyn_omnichannelconfiguration`
LogicalCollectionName	`msdyn_omnichannelconfigurations`
PrimaryIdAttribute	`msdyn_omnichannelconfigurationid`
PrimaryNameAttribute	`msdyn_name`
TableType	`Standard`
OwnershipType	`OrganizationOwned`

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber
IsCustomizable
msdyn_defaultAgentInputLanguage
msdyn_delegated_prioritization_migration
msdyn_dnd_presence_lookup
msdyn_enable_advance_entity_routing
msdyn_enable_agent_reject_notifications
msdyn_enable_missed_notifications
msdyn_enable_new_consult_exp
msdyn_enable_preferred_agent_routing
msdyn_enable_supervisor_assign
msdyn_enable_supervisor_forceclose
msdyn_enable_supervisor_monitor
msdyn_enable_supervisor_transfer
msdyn_enable_unified_routing_diagnostic
msdyn_enable_visitorjourney
msdyn_enablemarkdown
msdyn_enablenewconversationform
msdyn_EnableRealTimeTranslation
msdyn_enablesoundnotifications
msdyn_inactive_presence_lookup
msdyn_isconsulttoagentenabled
msdyn_isconsulttoagentenabledformessaging
msdyn_isconsulttoagentenabledforvoice
msdyn_isconsulttoqueueenabled
msdyn_isconsulttoqueueenabledformessaging
msdyn_isconsulttoqueueenabledforvoice
msdyn_isdefaultpersonamapped
msdyn_ispersonalizationofsoundenabled
msdyn_isPersonalMessagesEnabled
msdyn_ispersonasecurityrolemappingenabled
msdyn_IsSkillBasedRoutingEnabled
msdyn_istransfertoagentenabled
msdyn_istransfertoagentenabledformessaging
msdyn_istransfertoagentenabledforvoice
msdyn_istransfertoqueueenabled
msdyn_istransfertoqueueenabledformessaging
msdyn_istransfertoqueueenabledforvoice
msdyn_IsUpdateSkillsEnabled
msdyn_IsWEMShiftBasedRoutingEnabled
msdyn_maskforagent
msdyn_maskforcustomer
msdyn_maximumnumberofattemptsforconsulttoqueue
msdyn_name
msdyn_number_of_declines_allowed
msdyn_omnichannelconfigurationId
msdyn_preferredagentbackupmode
msdyn_SoundFormControl
msdyn_translationwebresourceurl
OverriddenCreatedOn
statecode
statuscode
TimeZoneRuleVersionNumber
UTCConversionTimeZoneCode

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`importsequencenumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

IsCustomizable

Property	Value
Description	For internal use only.
DisplayName	Is Customizable
IsValidForForm	False
IsValidForRead	True
LogicalName	`iscustomizable`
RequiredLevel	SystemRequired
Type	ManagedProperty

msdyn_defaultAgentInputLanguage

Property	Value
Description	Default language in which customer's messages are translated for an org
DisplayName	Default input language
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_defaultagentinputlanguage`
RequiredLevel	None
Type	Picklist
DefaultFormValue	1033
GlobalChoiceName	`msdyn_agentinputlanguage`

msdyn_defaultAgentInputLanguage Choices/Options

Value	Label
1025	Arabic - Saudi Arabia
1026	Bulgarian - Bulgaria
1027	Catalan - Spain
1029	Czech - Czech Republic
1030	Danish - Denmark
1031	German - Germany
1032	Greek - Greece
1033	English - United States
1035	Finnish - Finland
1036	French - France
1037	Hebrew - Israel
1038	Hungarian - Hungary
1040	Italian - Italy
1041	Japanese - Japan
1042	Korean - Korea
1043	Dutch - Netherlands
1044	Norwegian Bokmal - Norway
1045	Polish - Poland
1046	Portuguese - Brazil
1048	Romanian - Romania
1049	Russian - Russia
1050	Croatian - Croatia
1051	Slovak - Slovakia
1053	Swedish - Sweden
1054	Thai - Thailand
1055	Turkish - Turkey
1057	Indonesian - Indonesia
1058	Ukrainian - Ukraine
1060	Slovenian - Slovenia
1061	Estonian - Estonia
1062	Latvian - Latvia
1063	Lithuanian - Lithuania
1066	Vietnamese - Vietnam
1069	Basque - Spain
1081	Hindi - India
1086	Malay - Malaysia
1087	Kazakh - Kazakhstan
1110	Galician - Spain
2052	Chinese - China
2070	Portuguese - Portugal
2074	Serbian (Latin) - Serbia
3076	Chinese - Hong Kong
3082	Spanish - Spain
3098	Serbian (Cyrillic) - Serbia

msdyn_delegated_prioritization_migration

Property	Value
Description	Store if migration for Delegated Prioritization is complete/not complete.
DisplayName	Status of migration for Delegated Prioritization
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_delegated_prioritization_migration`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_delegated_prioritization_migration`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_dnd_presence_lookup

Property	Value
Description	Lookup to display DND presence.
DisplayName	DND Presnce
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_dnd_presence_lookup`
RequiredLevel	None
Type	Lookup
Targets	msdyn_presence

msdyn_enable_advance_entity_routing

Property	Value
Description	Setting to change advance entity routing for the org.
DisplayName	Enable advance entity routing
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_enable_advance_entity_routing`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_enable_advance_entity_routing`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_enable_agent_reject_notifications

Property	Value
Description	Setting to change agent status when agent rejects a notification.
DisplayName	Enable Agent Reject Notification Setting
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_enable_agent_reject_notifications`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_enable_agent_reject_notifications`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_enable_missed_notifications

Property	Value
Description	Setting to change agent status when a notification has been missed.
DisplayName	Enable missed notifications setting
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_enable_missed_notifications`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_enable_missed_notifications`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_enable_new_consult_exp

Property	Value
Description	Enable consult pane
DisplayName	Enable consult pane
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_enable_new_consult_exp`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_msdyn_omnichannelconfiguration_msdyn_enable_new_consult_exp`
DefaultValue	True
True Label	Yes
False Label	No

msdyn_enable_preferred_agent_routing

Property	Value
Description	Setting to enable/disable preferred agent routing for an organization.
DisplayName	Enable preferred agent routing
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_enable_preferred_agent_routing`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_enable_preferred_agent_routing`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_enable_supervisor_assign

Property	Value
Description	Enables supervisor assign feature for the org
DisplayName	Enable supervisor assign
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_enable_supervisor_assign`
RequiredLevel	ApplicationRequired
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_enable_supervisor_assign`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_enable_supervisor_forceclose

Property	Value
Description	Enables supervisor force close feature for the org
DisplayName	Enable supervisor force close
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_enable_supervisor_forceclose`
RequiredLevel	ApplicationRequired
Type	Boolean
GlobalChoiceName	`msdyn_msdyn_omnichannelconfiguration_msdyn_enable_supervisor_forceclose`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_enable_supervisor_monitor

Property	Value
Description	Enables supervisor monitor feature for the org
DisplayName	Enable supervisor monitor
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_enable_supervisor_monitor`
RequiredLevel	ApplicationRequired
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_enable_supervisor_monitor`
DefaultValue	True
True Label	Yes
False Label	No

msdyn_enable_supervisor_transfer

Property	Value
Description	Enables supervisor transfer feature for the org
DisplayName	Enable supervisor transfer
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_enable_supervisor_transfer`
RequiredLevel	ApplicationRequired
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_enable_supervisor_transfer`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_enable_unified_routing_diagnostic

Property	Value
Description	Setting to change unified routing diagnostic for the org.
DisplayName	Enable unified routing diagnostic
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_enable_unified_routing_diagnostic`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_enable_unified_routing_diagnostic`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_enable_visitorjourney

Property	Value
Description	Enables self service feature for the org
DisplayName	Enable self service
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_enable_visitorjourney`
RequiredLevel	ApplicationRequired
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_enable_visitorjourney`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_enablemarkdown

Property	Value
Description	Enable markdown support for messages
DisplayName	Enable Markdown
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_enablemarkdown`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_enablemarkdown`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_enablenewconversationform

Property	Value
Description	Enable new conversation form feature
DisplayName	Enable new conversation form
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_enablenewconversationform`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_enablenewconversationform`
DefaultValue	True
True Label	Yes
False Label	No

msdyn_EnableRealTimeTranslation

Property	Value
Description	Enable real time translation feature for the org
DisplayName	Enable Real Time Translation
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_enablerealtimetranslation`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_enablerealtimetranslation`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_enablesoundnotifications

Property	Value
Description	Enable sound notifications feature
DisplayName	Enable sound notifications
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_enablesoundnotifications`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_enablesoundnotifications`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_inactive_presence_lookup

Property	Value
Description	Lookup to display inactive presence settings.
DisplayName	Inactive Presence
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_inactive_presence_lookup`
RequiredLevel	None
Type	Lookup
Targets	msdyn_presence

msdyn_isconsulttoagentenabled

Property	Value
Description	Consult to agent.
DisplayName	Consult to agent
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_isconsulttoagentenabled`
RequiredLevel	SystemRequired
Type	Integer
MaxValue	1
MinValue	0

msdyn_isconsulttoagentenabledformessaging

Property	Value
Description	Consult to agent for messaging.
DisplayName	Consult to agent for messaging
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_isconsulttoagentenabledformessaging`
RequiredLevel	SystemRequired
Type	Integer
MaxValue	1
MinValue	0

msdyn_isconsulttoagentenabledforvoice

Property	Value
Description	Consult to agent for voice.
DisplayName	Consult to agent for voice
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_isconsulttoagentenabledforvoice`
RequiredLevel	SystemRequired
Type	Integer
MaxValue	1
MinValue	0

msdyn_isconsulttoqueueenabled

Property	Value
Description	Consult to queue.
DisplayName	Consult to queue
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_isconsulttoqueueenabled`
RequiredLevel	SystemRequired
Type	Integer
MaxValue	1
MinValue	0

msdyn_isconsulttoqueueenabledformessaging

Property	Value
Description	Consult to queue for messsaging.
DisplayName	Consult to queue for messaging
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_isconsulttoqueueenabledformessaging`
RequiredLevel	SystemRequired
Type	Integer
MaxValue	1
MinValue	0

msdyn_isconsulttoqueueenabledforvoice

Property	Value
Description	Consult to queue for voice.
DisplayName	Consult to queue for voice
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_isconsulttoqueueenabledforvoice`
RequiredLevel	SystemRequired
Type	Integer
MaxValue	1
MinValue	0

msdyn_isdefaultpersonamapped

Property	Value
Description
DisplayName	isdefaultpersonamapped
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_isdefaultpersonamapped`
RequiredLevel	ApplicationRequired
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_isdefaultpersonamapped`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_ispersonalizationofsoundenabled

Property	Value
Description	Allow agents to create personal sound settings
DisplayName	Allow agents to create personal sound settings
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_ispersonalizationofsoundenabled`
RequiredLevel	ApplicationRequired
Type	Boolean
GlobalChoiceName	`msdyn_ispersonalizationofsoundenabled`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_isPersonalMessagesEnabled

Property	Value
Description	Enable personal messages feature for the org
DisplayName	Enable personal messages
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_ispersonalmessagesenabled`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_ispersonalmessagesenabled`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_ispersonasecurityrolemappingenabled

Property	Value
Description
DisplayName	ispersonasecurityrolemappingenabled
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_ispersonasecurityrolemappingenabled`
RequiredLevel	ApplicationRequired
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_ispersonasecurityrolemappingenabled`
DefaultValue	True
True Label	Yes
False Label	No

msdyn_IsSkillBasedRoutingEnabled

Property	Value
Description	Enable Skill Based Routing for Agents & Supervisors
DisplayName	Enable Skill Based Routing
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_isskillbasedroutingenabled`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_isskillbasedroutingenabled`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_istransfertoagentenabled

Property	Value
Description	Transfer to agent.
DisplayName	Transfer to agent
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_istransfertoagentenabled`
RequiredLevel	SystemRequired
Type	Integer
MaxValue	1
MinValue	0

msdyn_istransfertoagentenabledformessaging

Property	Value
Description	Transfer to agent for messaging.
DisplayName	Transfer to agent for messaging
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_istransfertoagentenabledformessaging`
RequiredLevel	SystemRequired
Type	Integer
MaxValue	1
MinValue	0

msdyn_istransfertoagentenabledforvoice

Property	Value
Description	Transfer to agent for voice.
DisplayName	Transfer to agent for voice
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_istransfertoagentenabledforvoice`
RequiredLevel	SystemRequired
Type	Integer
MaxValue	1
MinValue	0

msdyn_istransfertoqueueenabled

Property	Value
Description	Transfer to queue.
DisplayName	Transfer to queue
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_istransfertoqueueenabled`
RequiredLevel	SystemRequired
Type	Integer
MaxValue	1
MinValue	0

msdyn_istransfertoqueueenabledformessaging

Property	Value
Description	Transfer to queue for messaging.
DisplayName	Transfer to queue for messaging
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_istransfertoqueueenabledformessaging`
RequiredLevel	SystemRequired
Type	Integer
MaxValue	1
MinValue	0

msdyn_istransfertoqueueenabledforvoice

Property	Value
Description	Transfer to queue for voice.
DisplayName	Transfer to queue for voice
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_istransfertoqueueenabledforvoice`
RequiredLevel	SystemRequired
Type	Integer
MaxValue	1
MinValue	0

msdyn_IsUpdateSkillsEnabled

Property	Value
Description	This will enable agents to view and update skills for a conversation.
DisplayName	Enable update skill control
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_isupdateskillsenabled`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_msdyn_isupdateskillsenabled`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_IsWEMShiftBasedRoutingEnabled

Property	Value
Description	Enable Shift Based Routing for Agents & Supervisors
DisplayName	Enable Shift Based Routing
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_iswemshiftbasedroutingenabled`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_iswemshiftbasedroutingenabled`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_maskforagent

Property	Value
Description	Mask agent data
DisplayName	Mask for agent
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_maskforagent`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_maskforagent`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_maskforcustomer

Property	Value
Description	Mask customer data
DisplayName	Mask for customer
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_maskforcustomer`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_omnichannelconfiguration_msdyn_maskforcustomer`
DefaultValue	True
True Label	Yes
False Label	No

msdyn_maximumnumberofattemptsforconsulttoqueue

Property	Value
Description	Maximum consult attempts.
DisplayName	Maximum consult attempts
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_maximumnumberofattemptsforconsulttoqueue`
RequiredLevel	SystemRequired
Type	Integer
MaxValue	2147483647
MinValue	1

msdyn_name

Property	Value
Description	The name of the custom entity.
DisplayName	Name
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_name`
RequiredLevel	ApplicationRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_number_of_declines_allowed

Property	Value
Description	Number of times an agent can reject or time-out notification.
DisplayName	Number Of Declines Allowed
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_number_of_declines_allowed`
RequiredLevel	SystemRequired
Type	Integer
MaxValue	5
MinValue	1

msdyn_omnichannelconfigurationId

Property	Value
Description	Unique identifier for entity instances
DisplayName	Omnichannel Configuration
IsValidForForm	False
IsValidForRead	True
LogicalName	`msdyn_omnichannelconfigurationid`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_preferredagentbackupmode

Property	Value
Description	Setting the Preferred Agent Backup Mode for Preferred Agent Routing.
DisplayName	Preferred Agent Backup Mode
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_preferredagentbackupmode`
RequiredLevel	ApplicationRequired
Type	Picklist
DefaultFormValue	192350001
GlobalChoiceName	`msdyn_preferredagentbackupmode`

msdyn_preferredagentbackupmode Choices/Options

Value	Label
192350000	NoAssignment
192350001	NextBestAssignment

msdyn_SoundFormControl

Property	Value
Description	Field to host sound form control
DisplayName	Sound Form Control
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_soundformcontrol`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_translationwebresourceurl

Property	Value
Description	Webresource URL used for real time translation of the messages
DisplayName	Web resource URL
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_translationwebresourceurl`
RequiredLevel	None
Type	Memo
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	2000

OverriddenCreatedOn

Property	Value
Description	Date and time that the record was migrated.
DisplayName	Record Created On
IsValidForForm	False
IsValidForRead	True
LogicalName	`overriddencreatedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateOnly
ImeMode	Inactive
SourceTypeMask	0

statecode

Property	Value
Description	Status of the Omnichannel Configuration
DisplayName	Status
IsValidForForm	True
IsValidForRead	True
LogicalName	`statecode`
RequiredLevel	SystemRequired
Type	State
DefaultFormValue
GlobalChoiceName	`msdyn_omnichannelconfiguration_statecode`

statecode Choices/Options

Value	Details
0	Label: Active DefaultStatus: 1 InvariantName: `Active`
1	Label: Inactive DefaultStatus: 2 InvariantName: `Inactive`

statuscode

Property	Value
Description	Reason for the status of the Omnichannel Configuration
DisplayName	Status Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	`statuscode`
RequiredLevel	None
Type	Status
DefaultFormValue
GlobalChoiceName	`msdyn_omnichannelconfiguration_statuscode`

statuscode Choices/Options

Value	Details
1	Label: Active State:0 TransitionData: None
2	Label: Inactive State:1 TransitionData: None

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`timezoneruleversionnumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
IsValidForForm	False
IsValidForRead	True
LogicalName	`utcconversiontimezonecode`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

ComponentIdUnique
ComponentState
CreatedBy
CreatedOn
CreatedOnBehalfBy
IsManaged
ModifiedBy
ModifiedOn
ModifiedOnBehalfBy
OrganizationId
OverwriteTime
SolutionId
SupportingSolutionId
VersionNumber

ComponentIdUnique

Property	Value
Description	For internal use only.
DisplayName	Row id unique
IsValidForForm	False
IsValidForRead	True
LogicalName	`componentidunique`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

ComponentState

Property	Value
Description	For internal use only.
DisplayName	Component State
IsValidForForm	False
IsValidForRead	True
LogicalName	`componentstate`
RequiredLevel	SystemRequired
Type	Picklist
DefaultFormValue
GlobalChoiceName	`componentstate`

ComponentState Choices/Options

Value	Label
0	Published
1	Unpublished
2	Deleted
3	Deleted Unpublished

CreatedBy

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

CreatedOn

Property	Value
Description	Date and time when the record was created.
DisplayName	Created On
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

CreatedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

IsManaged

Property	Value
Description	Indicates whether the solution component is part of a managed solution.
DisplayName	Is Managed
IsValidForForm	False
IsValidForRead	True
LogicalName	`ismanaged`
RequiredLevel	SystemRequired
Type	Boolean
GlobalChoiceName	`ismanaged`
DefaultValue	False
True Label	Managed
False Label	Unmanaged

ModifiedBy

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedOn

Property	Value
Description	Date and time when the record was modified.
DisplayName	Modified On
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

ModifiedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

OrganizationId

Property	Value
Description	Unique identifier for the organization
DisplayName	Organization Id
IsValidForForm	False
IsValidForRead	True
LogicalName	`organizationid`
RequiredLevel	None
Type	Lookup
Targets	organization

OverwriteTime

Property	Value
Description	For internal use only.
DisplayName	Record Overwrite Time
IsValidForForm	False
IsValidForRead	True
LogicalName	`overwritetime`
RequiredLevel	SystemRequired
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

SolutionId

Property	Value
Description	Unique identifier of the associated solution.
DisplayName	Solution
IsValidForForm	False
IsValidForRead	True
LogicalName	`solutionid`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

SupportingSolutionId

Property	Value
Description	For internal use only.
DisplayName	Solution
IsValidForForm	False
IsValidForRead	False
LogicalName	`supportingsolutionid`
RequiredLevel	None
Type	Uniqueidentifier

VersionNumber

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`versionnumber`
RequiredLevel	None
Type	BigInt
MaxValue	9223372036854775807
MinValue	-9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

lk_msdyn_omnichannelconfiguration_createdby
lk_msdyn_omnichannelconfiguration_createdonbehalfby
lk_msdyn_omnichannelconfiguration_modifiedby
lk_msdyn_omnichannelconfiguration_modifiedonbehalfby
msdyn_presence_msdyn_omnichannelconfiguration_msdyn_dnd_presence_lookup
msdyn_presence_msdyn_omnichannelconfiguration_msdyn_inactive_presence_lookup
organization_msdyn_omnichannelconfiguration

lk_msdyn_omnichannelconfiguration_createdby

One-To-Many Relationship: systemuser lk_msdyn_omnichannelconfiguration_createdby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdby`
ReferencingEntityNavigationPropertyName	`createdby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_omnichannelconfiguration_createdonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_omnichannelconfiguration_createdonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdonbehalfby`
ReferencingEntityNavigationPropertyName	`createdonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_omnichannelconfiguration_modifiedby

One-To-Many Relationship: systemuser lk_msdyn_omnichannelconfiguration_modifiedby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedby`
ReferencingEntityNavigationPropertyName	`modifiedby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_omnichannelconfiguration_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_omnichannelconfiguration_modifiedonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedonbehalfby`
ReferencingEntityNavigationPropertyName	`modifiedonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_presence_msdyn_omnichannelconfiguration_msdyn_dnd_presence_lookup

One-To-Many Relationship: msdyn_presence msdyn_presence_msdyn_omnichannelconfiguration_msdyn_dnd_presence_lookup

Property	Value
ReferencedEntity	`msdyn_presence`
ReferencedAttribute	`msdyn_presenceid`
ReferencingAttribute	`msdyn_dnd_presence_lookup`
ReferencingEntityNavigationPropertyName	`msdyn_dnd_presence_lookup`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_presence_msdyn_omnichannelconfiguration_msdyn_inactive_presence_lookup

One-To-Many Relationship: msdyn_presence msdyn_presence_msdyn_omnichannelconfiguration_msdyn_inactive_presence_lookup

Property	Value
ReferencedEntity	`msdyn_presence`
ReferencedAttribute	`msdyn_presenceid`
ReferencingAttribute	`msdyn_inactive_presence_lookup`
ReferencingEntityNavigationPropertyName	`msdyn_inactive_presence_lookup`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

organization_msdyn_omnichannelconfiguration

One-To-Many Relationship: organization organization_msdyn_omnichannelconfiguration

Property	Value
ReferencedEntity	`organization`
ReferencedAttribute	`organizationid`
ReferencingAttribute	`organizationid`
ReferencingEntityNavigationPropertyName	`organizationid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_omnichannelconfiguration_AsyncOperations
msdyn_omnichannelconfiguration_BulkDeleteFailures
msdyn_omnichannelconfiguration_DuplicateBaseRecord
msdyn_omnichannelconfiguration_DuplicateMatchingRecord
msdyn_omnichannelconfiguration_MailboxTrackingFolders
msdyn_omnichannelconfiguration_PrincipalObjectAttributeAccesses
msdyn_omnichannelconfiguration_ProcessSession
msdyn_omnichannelconfiguration_SyncErrors

msdyn_omnichannelconfiguration_AsyncOperations

Many-To-One Relationship: asyncoperation msdyn_omnichannelconfiguration_AsyncOperations

Property	Value
ReferencingEntity	`asyncoperation`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_omnichannelconfiguration_AsyncOperations`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_omnichannelconfiguration_BulkDeleteFailures

Many-To-One Relationship: bulkdeletefailure msdyn_omnichannelconfiguration_BulkDeleteFailures

Property	Value
ReferencingEntity	`bulkdeletefailure`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_omnichannelconfiguration_BulkDeleteFailures`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_omnichannelconfiguration_DuplicateBaseRecord

Many-To-One Relationship: duplicaterecord msdyn_omnichannelconfiguration_DuplicateBaseRecord

Property	Value
ReferencingEntity	`duplicaterecord`
ReferencingAttribute	`baserecordid`
ReferencedEntityNavigationPropertyName	`msdyn_omnichannelconfiguration_DuplicateBaseRecord`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_omnichannelconfiguration_DuplicateMatchingRecord

Many-To-One Relationship: duplicaterecord msdyn_omnichannelconfiguration_DuplicateMatchingRecord

Property	Value
ReferencingEntity	`duplicaterecord`
ReferencingAttribute	`duplicaterecordid`
ReferencedEntityNavigationPropertyName	`msdyn_omnichannelconfiguration_DuplicateMatchingRecord`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_omnichannelconfiguration_MailboxTrackingFolders

Many-To-One Relationship: mailboxtrackingfolder msdyn_omnichannelconfiguration_MailboxTrackingFolders

Property	Value
ReferencingEntity	`mailboxtrackingfolder`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_omnichannelconfiguration_MailboxTrackingFolders`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_omnichannelconfiguration_PrincipalObjectAttributeAccesses

Many-To-One Relationship: principalobjectattributeaccess msdyn_omnichannelconfiguration_PrincipalObjectAttributeAccesses

Property	Value
ReferencingEntity	`principalobjectattributeaccess`
ReferencingAttribute	`objectid`
ReferencedEntityNavigationPropertyName	`msdyn_omnichannelconfiguration_PrincipalObjectAttributeAccesses`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_omnichannelconfiguration_ProcessSession

Many-To-One Relationship: processsession msdyn_omnichannelconfiguration_ProcessSession

Property	Value
ReferencingEntity	`processsession`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_omnichannelconfiguration_ProcessSession`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_omnichannelconfiguration_SyncErrors

Many-To-One Relationship: syncerror msdyn_omnichannelconfiguration_SyncErrors

Property	Value
ReferencingEntity	`syncerror`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_omnichannelconfiguration_SyncErrors`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

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