Conversation Summary Interaction (msdyn_conversationsummaryinteraction) table/entity reference (Microsoft Dynamics 365)

2025-08-29

Conversation Summary Interaction Entity

Messages

The following table lists the messages for the Conversation Summary Interaction (msdyn_conversationsummaryinteraction) table. Messages represent operations that can be performed on the table. They may also be events.

Name Is Event?	Web API Operation	SDK for .NET
`Associate` Event: True	Associate records	Associate records
`BulkRetain` Event: True	BulkRetain	Learn to use messages with the SDK for .NET
`Create` Event: True	`POST` /msdyn_conversationsummaryinteractions See Create	Create records
`CreateMultiple` Event: True	CreateMultiple	CreateMultipleRequest
`Delete` Event: True	`DELETE` /msdyn_conversationsummaryinteractions(msdyn_conversationsummaryinteractionid) See Delete	Delete records
`Disassociate` Event: True	Disassociate records	Disassociate records
`IsValidStateTransition` Event: False	IsValidStateTransition	IsValidStateTransitionRequest
`PurgeRetainedContent` Event: True	PurgeRetainedContent	Learn to use messages with the SDK for .NET
`Restore` Event: True	Restore	Learn to use messages with the SDK for .NET
`Retain` Event: True	Retain	Learn to use messages with the SDK for .NET
`Retrieve` Event: True	`GET` /msdyn_conversationsummaryinteractions(msdyn_conversationsummaryinteractionid) See Retrieve	Retrieve records
`RetrieveMultiple` Event: True	`GET` /msdyn_conversationsummaryinteractions See Query data	Query data
`RollbackRetain` Event: True	RollbackRetain	Learn to use messages with the SDK for .NET
`SetState` Event: True	`PATCH` /msdyn_conversationsummaryinteractions(msdyn_conversationsummaryinteractionid) Update the `statecode` and `statuscode` properties.	SetStateRequest
`Update` Event: True	`PATCH` /msdyn_conversationsummaryinteractions(msdyn_conversationsummaryinteractionid) See Update	Update records
`UpdateMultiple` Event: True	UpdateMultiple	UpdateMultipleRequest
`Upsert` Event: False	`PATCH` /msdyn_conversationsummaryinteractions(msdyn_conversationsummaryinteractionid) See Upsert a table row	UpsertRequest
`UpsertMultiple` Event: False	UpsertMultiple	UpsertMultipleRequest
`ValidateRetentionConfig` Event: True	ValidateRetentionConfig	Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the Conversation Summary Interaction (msdyn_conversationsummaryinteraction) table.

Property	Value
DisplayName	Conversation Summary Interaction
DisplayCollectionName	Conversation Summary Interactions
SchemaName	`msdyn_conversationsummaryinteraction`
CollectionSchemaName	`msdyn_conversationsummaryinteractions`
EntitySetName	`msdyn_conversationsummaryinteractions`
LogicalName	`msdyn_conversationsummaryinteraction`
LogicalCollectionName	`msdyn_conversationsummaryinteractions`
PrimaryIdAttribute	`msdyn_conversationsummaryinteractionid`
PrimaryNameAttribute	`msdyn_name`
TableType	`Standard`
OwnershipType	`OrganizationOwned`

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber
msdyn_conversationid
msdyn_conversationsummaryinteractionId
msdyn_feedbackverbatim
msdyn_helpful
msdyn_interactioncontext
msdyn_issuefeedbackverbatim
msdyn_issueinaccurate
msdyn_name
msdyn_resolutionfeedbackverbatim
msdyn_resolutioninaccurate
msdyn_summary
OverriddenCreatedOn
statecode
statuscode
TimeZoneRuleVersionNumber
UTCConversionTimeZoneCode

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`importsequencenumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

msdyn_conversationid

Property	Value
Description	Defines the conversation that the interaction occurred on
DisplayName	Conversation
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_conversationid`
RequiredLevel	ApplicationRequired
Type	Lookup
Targets	msdyn_ocliveworkitem

msdyn_conversationsummaryinteractionId

Property	Value
Description	Unique identifier for entity instances
DisplayName	Conversation Summary Interaction
IsValidForForm	False
IsValidForRead	True
LogicalName	`msdyn_conversationsummaryinteractionid`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_feedbackverbatim

Property	Value
Description	Provides the feedback verbatim provided by agent, when they identified the summary as unhelpful
DisplayName	Feedback Verbatim
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_feedbackverbatim`
RequiredLevel	None
Type	Memo
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	4000

msdyn_helpful

Property	Value
Description	Indicates the helpful signal provided by agent
DisplayName	Helpful
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_helpful`
RequiredLevel	ApplicationRequired
Type	Boolean
GlobalChoiceName	`msdyn_conversationsummaryinteraction_msdyn_helpful`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_interactioncontext

Property	Value
Description	Provides additional interaction context
DisplayName	Interaction Context
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_interactioncontext`
RequiredLevel	None
Type	Memo
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	10000

msdyn_issuefeedbackverbatim

Property	Value
Description	Provides the issue feedback verbatim provided by agent, when they identified the summary as unhelpful
DisplayName	Issue Feedback Verbatim
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_issuefeedbackverbatim`
RequiredLevel	None
Type	Memo
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	4000

msdyn_issueinaccurate

Property	Value
Description	Indicates the issue summary being inaccurate signal provided by agent, when they identified the summary as unhelpful
DisplayName	Issue Inaccurate
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_issueinaccurate`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_conversationsummaryinteraction_msdyn_issueinaccurate`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_name

Property	Value
Description	The name of the custom entity.
DisplayName	Name
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_name`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_resolutionfeedbackverbatim

Property	Value
Description	Provides the resolution feedback verbatim provided by agent, when they identified the summary as unhelpful
DisplayName	Resolution Feedback Verbatim
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_resolutionfeedbackverbatim`
RequiredLevel	None
Type	Memo
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	4000

msdyn_resolutioninaccurate

Property	Value
Description	Indicates the resolution summary being inaccurate signal provided by agent, when they identified the summary as unhelpful
DisplayName	Resolution Inaccurate
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_resolutioninaccurate`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_conversationsummaryinteraction_msdyn_resolutioninaccurate`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_summary

Property	Value
Description	Provides the summary that the agent interacted on
DisplayName	Summary
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_summary`
RequiredLevel	ApplicationRequired
Type	Memo
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	102400

OverriddenCreatedOn

Property	Value
Description	Date and time that the record was migrated.
DisplayName	Record Created On
IsValidForForm	False
IsValidForRead	True
LogicalName	`overriddencreatedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateOnly
ImeMode	Inactive
SourceTypeMask	0

statecode

Property	Value
Description	Status of the Conversation Summary Interaction
DisplayName	Status
IsValidForForm	True
IsValidForRead	True
LogicalName	`statecode`
RequiredLevel	SystemRequired
Type	State
DefaultFormValue
GlobalChoiceName	`msdyn_conversationsummaryinteraction_statecode`

statecode Choices/Options

Value	Details
0	Label: Active DefaultStatus: 1 InvariantName: `Active`
1	Label: Inactive DefaultStatus: 2 InvariantName: `Inactive`

statuscode

Property	Value
Description	Reason for the status of the Conversation Summary Interaction
DisplayName	Status Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	`statuscode`
RequiredLevel	None
Type	Status
DefaultFormValue
GlobalChoiceName	`msdyn_conversationsummaryinteraction_statuscode`

statuscode Choices/Options

Value	Details
1	Label: Active State:0 TransitionData: None
2	Label: Inactive State:1 TransitionData: None

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`timezoneruleversionnumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
IsValidForForm	False
IsValidForRead	True
LogicalName	`utcconversiontimezonecode`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

CreatedBy
CreatedOn
CreatedOnBehalfBy
ModifiedBy
ModifiedOn
ModifiedOnBehalfBy
OrganizationId
VersionNumber

CreatedBy

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

CreatedOn

Property	Value
Description	Date and time when the record was created.
DisplayName	Created On
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

CreatedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedBy

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedOn

Property	Value
Description	Date and time when the record was modified.
DisplayName	Modified On
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

ModifiedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

OrganizationId

Property	Value
Description	Unique identifier for the organization
DisplayName	Organization Id
IsValidForForm	False
IsValidForRead	True
LogicalName	`organizationid`
RequiredLevel	None
Type	Lookup
Targets	organization

VersionNumber

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`versionnumber`
RequiredLevel	None
Type	BigInt
MaxValue	9223372036854775807
MinValue	-9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

lk_msdyn_conversationsummaryinteraction_createdby
lk_msdyn_conversationsummaryinteraction_createdonbehalfby
lk_msdyn_conversationsummaryinteraction_modifiedby
lk_msdyn_conversationsummaryinteraction_modifiedonbehalfby
msdyn_msdyn_ocliveworkitem_msdyn_conversationsummaryinteraction_conversationid
organization_msdyn_conversationsummaryinteraction

lk_msdyn_conversationsummaryinteraction_createdby

One-To-Many Relationship: systemuser lk_msdyn_conversationsummaryinteraction_createdby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdby`
ReferencingEntityNavigationPropertyName	`createdby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_conversationsummaryinteraction_createdonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_conversationsummaryinteraction_createdonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdonbehalfby`
ReferencingEntityNavigationPropertyName	`createdonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_conversationsummaryinteraction_modifiedby

One-To-Many Relationship: systemuser lk_msdyn_conversationsummaryinteraction_modifiedby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedby`
ReferencingEntityNavigationPropertyName	`modifiedby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_conversationsummaryinteraction_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_conversationsummaryinteraction_modifiedonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedonbehalfby`
ReferencingEntityNavigationPropertyName	`modifiedonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

msdyn_msdyn_ocliveworkitem_msdyn_conversationsummaryinteraction_conversationid

One-To-Many Relationship: msdyn_ocliveworkitem msdyn_msdyn_ocliveworkitem_msdyn_conversationsummaryinteraction_conversationid

Property	Value
ReferencedEntity	`msdyn_ocliveworkitem`
ReferencedAttribute	`activityid`
ReferencingAttribute	`msdyn_conversationid`
ReferencingEntityNavigationPropertyName	`msdyn_conversationid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

organization_msdyn_conversationsummaryinteraction

One-To-Many Relationship: organization organization_msdyn_conversationsummaryinteraction

Property	Value
ReferencedEntity	`organization`
ReferencedAttribute	`organizationid`
ReferencingAttribute	`organizationid`
ReferencingEntityNavigationPropertyName	`organizationid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_conversationsummaryinteraction_AsyncOperations
msdyn_conversationsummaryinteraction_BulkDeleteFailures
msdyn_conversationsummaryinteraction_MailboxTrackingFolders
msdyn_conversationsummaryinteraction_PrincipalObjectAttributeAccesses
msdyn_conversationsummaryinteraction_ProcessSession
msdyn_conversationsummaryinteraction_SyncErrors

msdyn_conversationsummaryinteraction_AsyncOperations

Many-To-One Relationship: asyncoperation msdyn_conversationsummaryinteraction_AsyncOperations

Property	Value
ReferencingEntity	`asyncoperation`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_conversationsummaryinteraction_AsyncOperations`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_conversationsummaryinteraction_BulkDeleteFailures

Many-To-One Relationship: bulkdeletefailure msdyn_conversationsummaryinteraction_BulkDeleteFailures

Property	Value
ReferencingEntity	`bulkdeletefailure`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_conversationsummaryinteraction_BulkDeleteFailures`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_conversationsummaryinteraction_MailboxTrackingFolders

Many-To-One Relationship: mailboxtrackingfolder msdyn_conversationsummaryinteraction_MailboxTrackingFolders

Property	Value
ReferencingEntity	`mailboxtrackingfolder`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_conversationsummaryinteraction_MailboxTrackingFolders`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_conversationsummaryinteraction_PrincipalObjectAttributeAccesses

Many-To-One Relationship: principalobjectattributeaccess msdyn_conversationsummaryinteraction_PrincipalObjectAttributeAccesses

Property	Value
ReferencingEntity	`principalobjectattributeaccess`
ReferencingAttribute	`objectid`
ReferencedEntityNavigationPropertyName	`msdyn_conversationsummaryinteraction_PrincipalObjectAttributeAccesses`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_conversationsummaryinteraction_ProcessSession

Many-To-One Relationship: processsession msdyn_conversationsummaryinteraction_ProcessSession

Property	Value
ReferencingEntity	`processsession`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_conversationsummaryinteraction_ProcessSession`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_conversationsummaryinteraction_SyncErrors

Many-To-One Relationship: syncerror msdyn_conversationsummaryinteraction_SyncErrors

Property	Value
ReferencingEntity	`syncerror`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_conversationsummaryinteraction_SyncErrors`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

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