Case Suggestion (msdyn_casesuggestion) table/entity reference (Microsoft Dynamics 365)

2025-08-29

Messages

The following table lists the messages for the Case Suggestion (msdyn_casesuggestion) table. Messages represent operations that can be performed on the table. They may also be events.

Name Is Event?	Web API Operation	SDK for .NET
`Associate` Event: True	Associate records	Associate records
`BulkRetain` Event: True	BulkRetain	Learn to use messages with the SDK for .NET
`Create` Event: True	`POST` /msdyn_casesuggestions See Create	Create records
`CreateMultiple` Event: True	CreateMultiple	CreateMultipleRequest
`Delete` Event: True	`DELETE` /msdyn_casesuggestions(msdyn_casesuggestionid) See Delete	Delete records
`Disassociate` Event: True	Disassociate records	Disassociate records
`PurgeRetainedContent` Event: True	PurgeRetainedContent	Learn to use messages with the SDK for .NET
`Retain` Event: True	Retain	Learn to use messages with the SDK for .NET
`Retrieve` Event: True	`GET` /msdyn_casesuggestions(msdyn_casesuggestionid) See Retrieve	Retrieve records
`RetrieveEntityChanges` Event: True		RetrieveEntityChangesRequest
`RetrieveMultiple` Event: True	`GET` /msdyn_casesuggestions See Query data	Query data
`RollbackRetain` Event: True	RollbackRetain	Learn to use messages with the SDK for .NET
`Update` Event: True	`PATCH` /msdyn_casesuggestions(msdyn_casesuggestionid) See Update	Update records
`UpdateMultiple` Event: True	UpdateMultiple	UpdateMultipleRequest
`Upsert` Event: False	`PATCH` /msdyn_casesuggestions(msdyn_casesuggestionid) See Upsert a table row	UpsertRequest
`UpsertMultiple` Event: False	UpsertMultiple	UpsertMultipleRequest
`ValidateRetentionConfig` Event: True	ValidateRetentionConfig	Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the Case Suggestion (msdyn_casesuggestion) table.

Property	Value
DisplayName	Case Suggestion
DisplayCollectionName	Case Suggestions
SchemaName	`msdyn_casesuggestion`
CollectionSchemaName	`msdyn_casesuggestions`
EntitySetName	`msdyn_casesuggestions`
LogicalName	`msdyn_casesuggestion`
LogicalCollectionName	`msdyn_casesuggestions`
PrimaryIdAttribute	`msdyn_casesuggestionid`
PrimaryNameAttribute	`msdyn_name`
TableType	`Virtual`
OwnershipType	`OrganizationOwned`

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

msdyn_additionalcontext
msdyn_casesuggestionId
msdyn_confidencescore
msdyn_keyphrases
msdyn_name
msdyn_rank
msdyn_suggestedentity
msdyn_suggestionforentitylogicalname
msdyn_suggestionforid

msdyn_additionalcontext

Property	Value
Description
DisplayName	Additional Context
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_additionalcontext`
RequiredLevel	None
Type	Memo
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	10000

msdyn_casesuggestionId

Property	Value
Description	Unique identifier for entity instances
DisplayName	Case Suggestion
IsValidForForm	False
IsValidForRead	True
LogicalName	`msdyn_casesuggestionid`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_confidencescore

Property	Value
Description
DisplayName	Confidence Score
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_confidencescore`
RequiredLevel	None
Type	Decimal
ImeMode	Auto
MaxValue	100
MinValue	0
Precision	2
SourceTypeMask	0

msdyn_keyphrases

Property	Value
Description
DisplayName	Key Phrases
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_keyphrases`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	2000

msdyn_name

Property	Value
Description	The name of the custom entity.
DisplayName	Name
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_name`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_rank

Property	Value
Description
DisplayName	Rank
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_rank`
RequiredLevel	None
Type	Integer
MaxValue	100
MinValue	0

msdyn_suggestedentity

Property	Value
Description
DisplayName	Suggested Case
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_suggestedentity`
RequiredLevel	None
Type	Lookup
Targets	incident

msdyn_suggestionforentitylogicalname

Property	Value
Description
DisplayName	suggestion for entity logical name
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_suggestionforentitylogicalname`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	150

msdyn_suggestionforid

Property	Value
Description
DisplayName	suggestion for entity id
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_suggestionforid`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	50

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

msdyn_incident_msdyn_casesuggestion_suggestedentity

One-To-Many Relationship: incident msdyn_incident_msdyn_casesuggestion_suggestedentity

Property	Value
ReferencedEntity	`incident`
ReferencedAttribute	`incidentid`
ReferencingAttribute	`msdyn_suggestedentity`
ReferencingEntityNavigationPropertyName	`msdyn_suggestedentity`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

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