Case follow up and closure configuration (msdyn_casefollowupandclosureconfiguration) table/entity reference (Microsoft Dynamics 365)

2025-08-30

Messages

The following table lists the messages for the Case follow up and closure configuration (msdyn_casefollowupandclosureconfiguration) table. Messages represent operations that can be performed on the table. They may also be events.

Name Is Event?	Web API Operation	SDK for .NET
`Associate` Event: True	Associate records	Associate records
`BulkRetain` Event: True	BulkRetain	Learn to use messages with the SDK for .NET
`Create` Event: True	`POST` /msdyn_casefollowupandclosureconfigurations See Create	Create records
`CreateMultiple` Event: True	CreateMultiple	CreateMultipleRequest
`Delete` Event: True	`DELETE` /msdyn_casefollowupandclosureconfigurations(msdyn_casefollowupandclosureconfigurationid) See Delete	Delete records
`Disassociate` Event: True	Disassociate records	Disassociate records
`IsValidStateTransition` Event: False	IsValidStateTransition	IsValidStateTransitionRequest
`PurgeRetainedContent` Event: True	PurgeRetainedContent	Learn to use messages with the SDK for .NET
`Retain` Event: True	Retain	Learn to use messages with the SDK for .NET
`Retrieve` Event: True	`GET` /msdyn_casefollowupandclosureconfigurations(msdyn_casefollowupandclosureconfigurationid) See Retrieve	Retrieve records
`RetrieveMultiple` Event: True	`GET` /msdyn_casefollowupandclosureconfigurations See Query data	Query data
`RollbackRetain` Event: True	RollbackRetain	Learn to use messages with the SDK for .NET
`SetState` Event: True	`PATCH` /msdyn_casefollowupandclosureconfigurations(msdyn_casefollowupandclosureconfigurationid) Update the `statecode` and `statuscode` properties.	SetStateRequest
`Update` Event: True	`PATCH` /msdyn_casefollowupandclosureconfigurations(msdyn_casefollowupandclosureconfigurationid) See Update	Update records
`UpdateMultiple` Event: True	UpdateMultiple	UpdateMultipleRequest
`Upsert` Event: False	`PATCH` /msdyn_casefollowupandclosureconfigurations(msdyn_casefollowupandclosureconfigurationid) See Upsert a table row	UpsertRequest
`UpsertMultiple` Event: False	UpsertMultiple	UpsertMultipleRequest
`ValidateRetentionConfig` Event: True	ValidateRetentionConfig	Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the Case follow up and closure configuration (msdyn_casefollowupandclosureconfiguration) table.

Property	Value
DisplayName	Case follow up and closure configuration
DisplayCollectionName	Case follow up and closure configurations
SchemaName	`msdyn_casefollowupandclosureconfiguration`
CollectionSchemaName	`msdyn_casefollowupandclosureconfigurations`
EntitySetName	`msdyn_casefollowupandclosureconfigurations`
LogicalName	`msdyn_casefollowupandclosureconfiguration`
LogicalCollectionName	`msdyn_casefollowupandclosureconfigurations`
PrimaryIdAttribute	`msdyn_casefollowupandclosureconfigurationid`
PrimaryNameAttribute	`msdyn_name`
TableType	`Standard`
OwnershipType	`OrganizationOwned`

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber
IsCustomizable
msdyn_activationmode
msdyn_casefollowupandclosureconfigurationId
msdyn_caseresolutionattributes
msdyn_conditionname
msdyn_conditionXml
msdyn_followupemailattributes
msdyn_followupemailtemplates
msdyn_followuptrigger
msdyn_followupwaittimes
msdyn_incidententityname
msdyn_isfullautonomous
msdyn_name
msdyn_numoffollowups
msdyn_preresolutionperiod
msdyn_ruleorder
OverriddenCreatedOn
statecode
statuscode
TimeZoneRuleVersionNumber
UTCConversionTimeZoneCode

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`importsequencenumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

IsCustomizable

Property	Value
Description	For internal use only.
DisplayName	Is Customizable
IsValidForForm	False
IsValidForRead	True
LogicalName	`iscustomizable`
RequiredLevel	SystemRequired
Type	ManagedProperty

msdyn_activationmode

Property	Value
Description
DisplayName	Activation mode
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_activationmode`
RequiredLevel	None
Type	Picklist
DefaultFormValue	419550000
GlobalChoiceName	`msdyn_casefollowupandclosureconfiguration_msdyn_activationmode`

msdyn_activationmode Choices/Options

Value	Label
419550000	Inactive
419550001	Active

msdyn_casefollowupandclosureconfigurationId

Property	Value
Description	Unique identifier for entity instances
DisplayName	Case follow up and closure configuration
IsValidForForm	False
IsValidForRead	True
LogicalName	`msdyn_casefollowupandclosureconfigurationid`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_caseresolutionattributes

Property	Value
Description
DisplayName	Case resolution attributes
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_caseresolutionattributes`
RequiredLevel	None
Type	Memo
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	1048576

msdyn_conditionname

Property	Value
Description
DisplayName	conditionName
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_conditionname`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	400

msdyn_conditionXml

Property	Value
Description
DisplayName	Condition Xml
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_conditionxml`
RequiredLevel	None
Type	Memo
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	1048576

msdyn_followupemailattributes

Property	Value
Description
DisplayName	Follow up email attributes
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_followupemailattributes`
RequiredLevel	None
Type	Memo
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	1048576

msdyn_followupemailtemplates

Property	Value
Description
DisplayName	Follow up Email Templates
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_followupemailtemplates`
RequiredLevel	None
Type	Memo
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	1048576

msdyn_followuptrigger

Property	Value
Description
DisplayName	Follow up trigger
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_followuptrigger`
RequiredLevel	None
Type	Memo
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	1048576

msdyn_followupwaittimes

Property	Value
Description
DisplayName	Follow up wait times
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_followupwaittimes`
RequiredLevel	None
Type	Memo
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	1048576

msdyn_incidententityname

Property	Value
Description
DisplayName	IncidentEntityName
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_incidententityname`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_isfullautonomous

Property	Value
Description
DisplayName	Is Full Autonomous
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_isfullautonomous`
RequiredLevel	None
Type	Boolean
GlobalChoiceName	`msdyn_casefollowupandclosureconfiguration_msdyn_isfullautonomous`
DefaultValue	False
True Label	Yes
False Label	No

msdyn_name

Property	Value
Description
DisplayName	Name
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_name`
RequiredLevel	ApplicationRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_numoffollowups

Property	Value
Description
DisplayName	Number of follow ups
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_numoffollowups`
RequiredLevel	None
Type	Picklist
DefaultFormValue	-1
GlobalChoiceName	`msdyn_casefollowupandclosureconfiguration_msdyn_numoffollowups`

msdyn_numoffollowups Choices/Options

Value	Label
419550001	1
419550002	2
419550003	3
419550004	4
419550005	5

msdyn_preresolutionperiod

Property	Value
Description
DisplayName	Pre resolution period
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_preresolutionperiod`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

msdyn_ruleorder

Property	Value
Description
DisplayName	Rule Order
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_ruleorder`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	1

OverriddenCreatedOn

Property	Value
Description	Date and time that the record was migrated.
DisplayName	Record Created On
IsValidForForm	False
IsValidForRead	True
LogicalName	`overriddencreatedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateOnly
ImeMode	Inactive
SourceTypeMask	0

statecode

Property	Value
Description	Status of the Case follow up and closure configuration
DisplayName	Status
IsValidForForm	True
IsValidForRead	True
LogicalName	`statecode`
RequiredLevel	SystemRequired
Type	State
DefaultFormValue
GlobalChoiceName	`msdyn_casefollowupandclosureconfiguration_statecode`

statecode Choices/Options

Value	Details
0	Label: Active DefaultStatus: 1 InvariantName: `Active`
1	Label: Inactive DefaultStatus: 2 InvariantName: `Inactive`

statuscode

Property	Value
Description	Reason for the status of the Case follow up and closure configuration
DisplayName	Status Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	`statuscode`
RequiredLevel	None
Type	Status
DefaultFormValue
GlobalChoiceName	`msdyn_casefollowupandclosureconfiguration_statuscode`

statuscode Choices/Options

Value	Details
1	Label: Active State:0 TransitionData: None
2	Label: Inactive State:1 TransitionData: None

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`timezoneruleversionnumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
IsValidForForm	False
IsValidForRead	True
LogicalName	`utcconversiontimezonecode`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

ComponentIdUnique
ComponentState
CreatedBy
CreatedOn
CreatedOnBehalfBy
IsManaged
ModifiedBy
ModifiedOn
ModifiedOnBehalfBy
OrganizationId
OverwriteTime
SolutionId
SupportingSolutionId
VersionNumber

ComponentIdUnique

Property	Value
Description	For internal use only.
DisplayName	Row id unique
IsValidForForm	False
IsValidForRead	True
LogicalName	`componentidunique`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

ComponentState

Property	Value
Description	For internal use only.
DisplayName	Component State
IsValidForForm	False
IsValidForRead	True
LogicalName	`componentstate`
RequiredLevel	SystemRequired
Type	Picklist
DefaultFormValue
GlobalChoiceName	`componentstate`

ComponentState Choices/Options

Value	Label
0	Published
1	Unpublished
2	Deleted
3	Deleted Unpublished

CreatedBy

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

CreatedOn

Property	Value
Description	Date and time when the record was created.
DisplayName	Created On
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

CreatedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

IsManaged

Property	Value
Description	Indicates whether the solution component is part of a managed solution.
DisplayName	Is Managed
IsValidForForm	False
IsValidForRead	True
LogicalName	`ismanaged`
RequiredLevel	SystemRequired
Type	Boolean
GlobalChoiceName	`ismanaged`
DefaultValue	False
True Label	Managed
False Label	Unmanaged

ModifiedBy

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedOn

Property	Value
Description	Date and time when the record was modified.
DisplayName	Modified On
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

ModifiedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

OrganizationId

Property	Value
Description	Unique identifier for the organization
DisplayName	Organization Id
IsValidForForm	False
IsValidForRead	True
LogicalName	`organizationid`
RequiredLevel	None
Type	Lookup
Targets	organization

OverwriteTime

Property	Value
Description	For internal use only.
DisplayName	Record Overwrite Time
IsValidForForm	False
IsValidForRead	True
LogicalName	`overwritetime`
RequiredLevel	SystemRequired
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

SolutionId

Property	Value
Description	Unique identifier of the associated solution.
DisplayName	Solution
IsValidForForm	False
IsValidForRead	True
LogicalName	`solutionid`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

SupportingSolutionId

Property	Value
Description	For internal use only.
DisplayName	Solution
IsValidForForm	False
IsValidForRead	False
LogicalName	`supportingsolutionid`
RequiredLevel	None
Type	Uniqueidentifier

VersionNumber

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`versionnumber`
RequiredLevel	None
Type	BigInt
MaxValue	9223372036854775807
MinValue	-9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

lk_msdyn_casefollowupandclosureconfiguration_createdby
lk_msdyn_casefollowupandclosureconfiguration_createdonbehalfby
lk_msdyn_casefollowupandclosureconfiguration_modifiedby
lk_msdyn_casefollowupandclosureconfiguration_modifiedonbehalfby
organization_msdyn_casefollowupandclosureconfiguration

lk_msdyn_casefollowupandclosureconfiguration_createdby

One-To-Many Relationship: systemuser lk_msdyn_casefollowupandclosureconfiguration_createdby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdby`
ReferencingEntityNavigationPropertyName	`createdby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_casefollowupandclosureconfiguration_createdonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_casefollowupandclosureconfiguration_createdonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdonbehalfby`
ReferencingEntityNavigationPropertyName	`createdonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_casefollowupandclosureconfiguration_modifiedby

One-To-Many Relationship: systemuser lk_msdyn_casefollowupandclosureconfiguration_modifiedby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedby`
ReferencingEntityNavigationPropertyName	`modifiedby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_casefollowupandclosureconfiguration_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_casefollowupandclosureconfiguration_modifiedonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedonbehalfby`
ReferencingEntityNavigationPropertyName	`modifiedonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

organization_msdyn_casefollowupandclosureconfiguration

One-To-Many Relationship: organization organization_msdyn_casefollowupandclosureconfiguration

Property	Value
ReferencedEntity	`organization`
ReferencedAttribute	`organizationid`
ReferencingAttribute	`organizationid`
ReferencingEntityNavigationPropertyName	`organizationid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_casefollowupandclosureconfiguration_AsyncOperations
msdyn_casefollowupandclosureconfiguration_BulkDeleteFailures
msdyn_casefollowupandclosureconfiguration_MailboxTrackingFolders
msdyn_casefollowupandclosureconfiguration_PrincipalObjectAttributeAccesses
msdyn_casefollowupandclosureconfiguration_ProcessSession
msdyn_casefollowupandclosureconfiguration_SyncErrors

msdyn_casefollowupandclosureconfiguration_AsyncOperations

Many-To-One Relationship: asyncoperation msdyn_casefollowupandclosureconfiguration_AsyncOperations

Property	Value
ReferencingEntity	`asyncoperation`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_casefollowupandclosureconfiguration_AsyncOperations`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_casefollowupandclosureconfiguration_BulkDeleteFailures

Many-To-One Relationship: bulkdeletefailure msdyn_casefollowupandclosureconfiguration_BulkDeleteFailures

Property	Value
ReferencingEntity	`bulkdeletefailure`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_casefollowupandclosureconfiguration_BulkDeleteFailures`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_casefollowupandclosureconfiguration_MailboxTrackingFolders

Many-To-One Relationship: mailboxtrackingfolder msdyn_casefollowupandclosureconfiguration_MailboxTrackingFolders

Property	Value
ReferencingEntity	`mailboxtrackingfolder`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_casefollowupandclosureconfiguration_MailboxTrackingFolders`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_casefollowupandclosureconfiguration_PrincipalObjectAttributeAccesses

Many-To-One Relationship: principalobjectattributeaccess msdyn_casefollowupandclosureconfiguration_PrincipalObjectAttributeAccesses

Property	Value
ReferencingEntity	`principalobjectattributeaccess`
ReferencingAttribute	`objectid`
ReferencedEntityNavigationPropertyName	`msdyn_casefollowupandclosureconfiguration_PrincipalObjectAttributeAccesses`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_casefollowupandclosureconfiguration_ProcessSession

Many-To-One Relationship: processsession msdyn_casefollowupandclosureconfiguration_ProcessSession

Property	Value
ReferencingEntity	`processsession`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_casefollowupandclosureconfiguration_ProcessSession`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

msdyn_casefollowupandclosureconfiguration_SyncErrors

Many-To-One Relationship: syncerror msdyn_casefollowupandclosureconfiguration_SyncErrors

Property	Value
ReferencingEntity	`syncerror`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`msdyn_casefollowupandclosureconfiguration_SyncErrors`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

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