Knowledge Article Incident (KnowledgeArticleIncident) table/entity reference (Microsoft Dynamics 365)

2025-08-29

Association between an knowledge article and incident.

Messages

The following table lists the messages for the Knowledge Article Incident (KnowledgeArticleIncident) table. Messages represent operations that can be performed on the table. They may also be events.

Name Is Event?	Web API Operation	SDK for .NET
`Associate` Event: True	Associate records	Associate records
`Create` Event: True	`POST` /knowledgearticleincidents See Create	Create records
`CreateMultiple` Event: True	CreateMultiple	CreateMultipleRequest
`Delete` Event: True	`DELETE` /knowledgearticleincidents(knowledgearticleincidentid) See Delete	Delete records
`Disassociate` Event: True	Disassociate records	Disassociate records
`Retrieve` Event: True	`GET` /knowledgearticleincidents(knowledgearticleincidentid) See Retrieve	Retrieve records
`RetrieveMultiple` Event: True	`GET` /knowledgearticleincidents See Query data	Query data
`Update` Event: True	`PATCH` /knowledgearticleincidents(knowledgearticleincidentid) See Update	Update records
`UpdateMultiple` Event: True	UpdateMultiple	UpdateMultipleRequest
`Upsert` Event: False	`PATCH` /knowledgearticleincidents(knowledgearticleincidentid) See Upsert a table row	UpsertRequest
`UpsertMultiple` Event: False	UpsertMultiple	UpsertMultipleRequest

Properties

The following table lists selected properties for the Knowledge Article Incident (KnowledgeArticleIncident) table.

Property	Value
DisplayName	Knowledge Article Incident
DisplayCollectionName	Knowledge Article Incidents
SchemaName	`KnowledgeArticleIncident`
CollectionSchemaName	`KnowledgeArticleIncidents`
EntitySetName	`knowledgearticleincidents`
LogicalName	`knowledgearticleincident`
LogicalCollectionName	`knowledgearticleincidents`
PrimaryIdAttribute	`knowledgearticleincidentid`
PrimaryNameAttribute	`knowledgearticleidname`
TableType	`Standard`
OwnershipType	`UserOwned`

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber
IncidentId
IsSentToCustomer
KnowledgeArticleId
KnowledgeArticleIncidentId
KnowledgeUsage
OverriddenCreatedOn
statecode
statuscode
TimeZoneRuleVersionNumber
UTCConversionTimeZoneCode

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`importsequencenumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

IncidentId

Property	Value
Description	Choose the Incident id for the knowledge article.
DisplayName	Incident
IsValidForForm	True
IsValidForRead	True
LogicalName	`incidentid`
RequiredLevel	None
Type	Lookup
Targets	incident

IsSentToCustomer

Property	Value
Description	This should be set to Yes when the user emails the article link to a customer.
DisplayName	Sent To Customer
IsValidForForm	True
IsValidForRead	True
LogicalName	`issenttocustomer`
RequiredLevel	ApplicationRequired
Type	Boolean
GlobalChoiceName	`knowledgearticleincident_issenttocustomer`
DefaultValue	False
True Label	Yes
False Label	No

KnowledgeArticleId

Property	Value
Description	Choose the Knowledge Article.
DisplayName	Knowledge Article
IsValidForForm	True
IsValidForRead	True
LogicalName	`knowledgearticleid`
RequiredLevel	None
Type	Lookup
Targets	knowledgearticle

KnowledgeArticleIncidentId

Property	Value
Description	Unique identifier of the Knowledge Article for the incident.
DisplayName	KnowledgeArticle Incident
IsValidForForm	False
IsValidForRead	True
LogicalName	`knowledgearticleincidentid`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

KnowledgeUsage

Property	Value
Description	Knowledge Usage.
DisplayName	Knowledge Usage
IsValidForForm	True
IsValidForRead	True
LogicalName	`knowledgeusage`
RequiredLevel	None
Type	Picklist
DefaultFormValue	1
GlobalChoiceName	`knowledgearticleincident_knowledgeusage`

KnowledgeUsage Choices/Options

Value	Label
1	Reference
2	Solution
3	Source

OverriddenCreatedOn

Property	Value
Description	Date and time that the record was migrated.
DisplayName	Record Created On
IsValidForForm	False
IsValidForRead	True
LogicalName	`overriddencreatedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateOnly
ImeMode	Inactive
SourceTypeMask	0

statecode

Property	Value
Description	Status of the Knowledge Article Incident
DisplayName	Status
IsValidForForm	True
IsValidForRead	True
LogicalName	`statecode`
RequiredLevel	SystemRequired
Type	State
DefaultFormValue
GlobalChoiceName	`knowledgearticleincident_statecode`

statecode Choices/Options

Value	Details
0	Label: Active DefaultStatus: 1 InvariantName: `Active`
1	Label: Inactive DefaultStatus: 2 InvariantName: `Inactive`

statuscode

Property	Value
Description	Reason for the status of the Knowledge Article Incident
DisplayName	Status Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	`statuscode`
RequiredLevel	None
Type	Status
DefaultFormValue
GlobalChoiceName	`knowledgearticleincident_statuscode`

statuscode Choices/Options

Value	Details
1	Label: Active State:0 TransitionData: None
2	Label: Inactive State:1 TransitionData: None

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`timezoneruleversionnumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
IsValidForForm	False
IsValidForRead	True
LogicalName	`utcconversiontimezonecode`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

CreatedBy
CreatedOn
CreatedOnBehalfBy
ExchangeRate
ModifiedBy
ModifiedOn
ModifiedOnBehalfBy
OwnerId
OwnerIdName
OwnerIdType
OwnerIdYomiName
OwningBusinessUnit
OwningTeam
OwningUser
TransactionCurrencyId
VersionNumber

CreatedBy

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

CreatedOn

Property	Value
Description	Date and time when the record was created.
DisplayName	Created On
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdon`
RequiredLevel	SystemRequired
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

CreatedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ExchangeRate

Property	Value
Description	Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.
DisplayName	Exchange Rate
IsValidForForm	True
IsValidForRead	True
LogicalName	`exchangerate`
RequiredLevel	None
Type	Decimal
ImeMode	Disabled
MaxValue	100000000000
MinValue	1E-12
Precision	12
SourceTypeMask	0

ModifiedBy

Property	Value
Description	Shows who last updated the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedOn

Property	Value
Description	Date and time when the record was modified.
DisplayName	Modified On
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

ModifiedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

OwnerId

Property	Value
Description	Owner Id
DisplayName	Owner
IsValidForForm	False
IsValidForRead	True
LogicalName	`ownerid`
RequiredLevel	ApplicationRequired
Type	Owner
Targets	systemuser, team

OwnerIdName

Property	Value
Description	Name of the owner
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	`owneridname`
RequiredLevel	SystemRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

OwnerIdType

Property	Value
Description	Owner Id Type
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	`owneridtype`
RequiredLevel	SystemRequired
Type	EntityName

OwnerIdYomiName

Property	Value
Description	Yomi name of the owner
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	`owneridyominame`
RequiredLevel	SystemRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

OwningBusinessUnit

Property	Value
Description	Unique identifier for the business unit that owns the record
DisplayName	Owning Business Unit
IsValidForForm	False
IsValidForRead	True
LogicalName	`owningbusinessunit`
RequiredLevel	ApplicationRequired
Type	Lookup
Targets

OwningTeam

Property	Value
Description	Unique identifier for the team that owns the record.
DisplayName	Owning Team
IsValidForForm	False
IsValidForRead	True
LogicalName	`owningteam`
RequiredLevel	None
Type	Lookup
Targets	team

OwningUser

Property	Value
Description	Unique identifier for the user that owns the record.
DisplayName	Owning User
IsValidForForm	False
IsValidForRead	True
LogicalName	`owninguser`
RequiredLevel	ApplicationRequired
Type	Lookup
Targets

TransactionCurrencyId

Property	Value
Description	Choose the local currency for the record to make sure budgets are reported in the correct currency.
DisplayName	Currency
IsValidForForm	True
IsValidForRead	True
LogicalName	`transactioncurrencyid`
RequiredLevel	None
Type	Lookup
Targets	transactioncurrency

VersionNumber

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`versionnumber`
RequiredLevel	None
Type	BigInt
MaxValue	9223372036854775807
MinValue	-9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

incident_knowledgearticles
knowledgearticle_incidents
lk_knowledgearticleincident_createdby
lk_knowledgearticleincident_createdonbehalfby
lk_knowledgearticleincident_modifiedby
lk_knowledgearticleincident_modifiedonbehalfby
team_knowledgearticleincident
transactioncurrency_knowledgearticleincident
user_knowledgearticleincident

incident_knowledgearticles

One-To-Many Relationship: knowledgearticle incident_knowledgearticles

Property	Value
ReferencedEntity	`knowledgearticle`
ReferencedAttribute	`knowledgearticleid`
ReferencingAttribute	`knowledgearticleid`
ReferencingEntityNavigationPropertyName	`knowledgearticleid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

knowledgearticle_incidents

One-To-Many Relationship: incident knowledgearticle_incidents

Property	Value
ReferencedEntity	`incident`
ReferencedAttribute	`incidentid`
ReferencingAttribute	`incidentid`
ReferencingEntityNavigationPropertyName	`incidentid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `Cascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_knowledgearticleincident_createdby

One-To-Many Relationship: systemuser lk_knowledgearticleincident_createdby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdby`
ReferencingEntityNavigationPropertyName	`createdby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_knowledgearticleincident_createdonbehalfby

One-To-Many Relationship: systemuser lk_knowledgearticleincident_createdonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdonbehalfby`
ReferencingEntityNavigationPropertyName	`createdonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_knowledgearticleincident_modifiedby

One-To-Many Relationship: systemuser lk_knowledgearticleincident_modifiedby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedby`
ReferencingEntityNavigationPropertyName	`modifiedby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_knowledgearticleincident_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_knowledgearticleincident_modifiedonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedonbehalfby`
ReferencingEntityNavigationPropertyName	`modifiedonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

team_knowledgearticleincident

One-To-Many Relationship: team team_knowledgearticleincident

Property	Value
ReferencedEntity	`team`
ReferencedAttribute	`teamid`
ReferencingAttribute	`owningteam`
ReferencingEntityNavigationPropertyName	`owningteam`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

transactioncurrency_knowledgearticleincident

One-To-Many Relationship: transactioncurrency transactioncurrency_knowledgearticleincident

Property	Value
ReferencedEntity	`transactioncurrency`
ReferencedAttribute	`transactioncurrencyid`
ReferencingAttribute	`transactioncurrencyid`
ReferencingEntityNavigationPropertyName	`transactioncurrencyid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Restrict` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

user_knowledgearticleincident

One-To-Many Relationship: systemuser user_knowledgearticleincident

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`owninguser`
ReferencingEntityNavigationPropertyName	`owninguser`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

knowledgearticleincident_AsyncOperations
knowledgearticleincident_BulkDeleteFailures
knowledgearticleincident_MailboxTrackingFolders
knowledgearticleincident_principalobjectattributeaccess
knowledgearticleincident_ProcessSession
KnowledgeArticleIncident_SyncErrors

knowledgearticleincident_AsyncOperations

Many-To-One Relationship: asyncoperation knowledgearticleincident_AsyncOperations

Property	Value
ReferencingEntity	`asyncoperation`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`knowledgearticleincident_AsyncOperations`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

knowledgearticleincident_BulkDeleteFailures

Many-To-One Relationship: bulkdeletefailure knowledgearticleincident_BulkDeleteFailures

Property	Value
ReferencingEntity	`bulkdeletefailure`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`knowledgearticleincident_BulkDeleteFailures`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

knowledgearticleincident_MailboxTrackingFolders

Many-To-One Relationship: mailboxtrackingfolder knowledgearticleincident_MailboxTrackingFolders

Property	Value
ReferencingEntity	`mailboxtrackingfolder`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`knowledgearticleincident_MailboxTrackingFolders`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

knowledgearticleincident_principalobjectattributeaccess

Many-To-One Relationship: principalobjectattributeaccess knowledgearticleincident_principalobjectattributeaccess

Property	Value
ReferencingEntity	`principalobjectattributeaccess`
ReferencingAttribute	`objectid`
ReferencedEntityNavigationPropertyName	`knowledgearticleincident_principalobjectattributeaccess`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

knowledgearticleincident_ProcessSession

Many-To-One Relationship: processsession knowledgearticleincident_ProcessSession

Property	Value
ReferencingEntity	`processsession`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`knowledgearticleincident_ProcessSession`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

KnowledgeArticleIncident_SyncErrors

Many-To-One Relationship: syncerror KnowledgeArticleIncident_SyncErrors

Property	Value
ReferencingEntity	`syncerror`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`KnowledgeArticleIncident_SyncErrors`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

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