Entitlement Template Channel (EntitlementTemplateChannel) table/entity reference (Microsoft Dynamics 365)

2025-08-29

Contains predefined support terms for a channel to create entitlements for customers.

Messages

The following table lists the messages for the Entitlement Template Channel (EntitlementTemplateChannel) table. Messages represent operations that can be performed on the table. They may also be events.

Name Is Event?	Web API Operation	SDK for .NET
`Associate` Event: True	Associate records	Associate records
`Create` Event: True	`POST` /entitlementtemplatechannels See Create	Create records
`Delete` Event: True	`DELETE` /entitlementtemplatechannels(entitlementtemplatechannelid) See Delete	Delete records
`Disassociate` Event: True	Disassociate records	Disassociate records
`Retrieve` Event: True	`GET` /entitlementtemplatechannels(entitlementtemplatechannelid) See Retrieve	Retrieve records
`RetrieveMultiple` Event: True	`GET` /entitlementtemplatechannels See Query data	Query data
`Update` Event: True	`PATCH` /entitlementtemplatechannels(entitlementtemplatechannelid) See Update	Update records
`Upsert` Event: False	`PATCH` /entitlementtemplatechannels(entitlementtemplatechannelid) See Upsert a table row	UpsertRequest

Properties

The following table lists selected properties for the Entitlement Template Channel (EntitlementTemplateChannel) table.

Property	Value
DisplayName	Entitlement Template Channel
DisplayCollectionName	Entitlement Template Channels
SchemaName	`EntitlementTemplateChannel`
CollectionSchemaName	`EntitlementTemplateChannels`
EntitySetName	`entitlementtemplatechannels`
LogicalName	`entitlementtemplatechannel`
LogicalCollectionName	`entitlementtemplatechannels`
PrimaryIdAttribute	`entitlementtemplatechannelid`
PrimaryNameAttribute	`name`
TableType	`Standard`
OwnershipType	`None`

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

Channel
EntitlementTemplateChannelId
EntitlementTemplateId
ImportSequenceNumber
Name
OverriddenCreatedOn
TimeZoneRuleVersionNumber
TotalTerms
TransactionCurrencyId
UTCConversionTimeZoneCode

Channel

Property	Value
Description	Select a channel for which you are defining the entitlement terms.
DisplayName	Name
IsValidForForm	True
IsValidForRead	True
LogicalName	`channel`
RequiredLevel	SystemRequired
Type	Picklist
DefaultFormValue	-1
GlobalChoiceName	`incident_caseorigincode`

Channel Choices/Options

Value	Label
1	Phone
2	Email
3	Web
2483	Facebook
3986	Twitter
700610000	IoT

EntitlementTemplateChannelId

Property	Value
Description	Unique identifier for entity instances
DisplayName	Entitlement Template Channel
IsValidForForm	False
IsValidForRead	True
LogicalName	`entitlementtemplatechannelid`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

EntitlementTemplateId

Property	Value
Description	Unique identifier for Entitlement Template associated with Entitlement Template Channel.
DisplayName	Entitlement Template Id
IsValidForForm	True
IsValidForRead	True
LogicalName	`entitlementtemplateid`
RequiredLevel	ApplicationRequired
Type	Lookup
Targets	entitlementchannel

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`importsequencenumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

Name

Property	Value
Description	The name of the custom entity.
DisplayName	Entitlement Template Channel Name
IsValidForForm	True
IsValidForRead	True
LogicalName	`name`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

OverriddenCreatedOn

Property	Value
Description	Date and time that the record was migrated.
DisplayName	Record Created On
IsValidForForm	False
IsValidForRead	True
LogicalName	`overriddencreatedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateOnly
ImeMode	Inactive
SourceTypeMask	0

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`timezoneruleversionnumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

TotalTerms

Property	Value
Description	Type the total number of entitlement terms.
DisplayName	Total Terms
IsValidForForm	True
IsValidForRead	True
LogicalName	`totalterms`
RequiredLevel	None
Type	Decimal
ImeMode	Disabled
MaxValue	100000000000
MinValue	0
Precision	2
SourceTypeMask	0

TransactionCurrencyId

Property	Value
Description	Unique identifier of the currency associated with the incident.
DisplayName	Currency
IsValidForForm	True
IsValidForRead	True
LogicalName	`transactioncurrencyid`
RequiredLevel	None
Type	Lookup
Targets	transactioncurrency

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
IsValidForForm	False
IsValidForRead	True
LogicalName	`utcconversiontimezonecode`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

CreatedBy
CreatedOn
CreatedOnBehalfBy
ExchangeRate
ModifiedBy
ModifiedOn
ModifiedOnBehalfBy
OrganizationId
VersionNumber

CreatedBy

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

CreatedOn

Property	Value
Description	Date and time when the record was created.
DisplayName	Created On
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

CreatedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ExchangeRate

Property	Value
Description	Exchange rate for the currency associated with the incident with respect to the base currency.
DisplayName	Exchange Rate
IsValidForForm	True
IsValidForRead	True
LogicalName	`exchangerate`
RequiredLevel	None
Type	Decimal
ImeMode	Disabled
MaxValue	100000000000
MinValue	1E-12
Precision	12
SourceTypeMask	0

ModifiedBy

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedOn

Property	Value
Description	Date and time when the record was modified.
DisplayName	Modified On
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

ModifiedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

OrganizationId

Property	Value
Description	Unique identifier of the organization with which the entitlement template channel is associated.
DisplayName	Organization
IsValidForForm	False
IsValidForRead	True
LogicalName	`organizationid`
RequiredLevel	SystemRequired
Type	Lookup
Targets	organization

VersionNumber

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`versionnumber`
RequiredLevel	None
Type	BigInt
MaxValue	9223372036854775807
MinValue	-9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

entitlementtemplate_entitlementchannel_entitlementtemplateid
entitlementtemplatechannel_organization
lk_entitlementtemplatechannel_createdby
lk_entitlementtemplatechannel_createdonbehalfby
lk_entitlementtemplatechannel_modifiedby
lk_entitlementtemplatechannel_modifiedonbehalfby
TransactionCurrency_entitlementtemplatechannel

entitlementtemplate_entitlementchannel_entitlementtemplateid

One-To-Many Relationship: entitlementtemplate entitlementtemplate_entitlementchannel_entitlementtemplateid

Property	Value
ReferencedEntity	`entitlementtemplate`
ReferencedAttribute	`entitlementtemplateid`
ReferencingAttribute	`entitlementtemplateid`
ReferencingEntityNavigationPropertyName	`entitlementtemplateid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Cascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

entitlementtemplatechannel_organization

One-To-Many Relationship: organization entitlementtemplatechannel_organization

Property	Value
ReferencedEntity	`organization`
ReferencedAttribute	`organizationid`
ReferencingAttribute	`organizationid`
ReferencingEntityNavigationPropertyName	`organizationid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_entitlementtemplatechannel_createdby

One-To-Many Relationship: systemuser lk_entitlementtemplatechannel_createdby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdby`
ReferencingEntityNavigationPropertyName	`createdby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_entitlementtemplatechannel_createdonbehalfby

One-To-Many Relationship: systemuser lk_entitlementtemplatechannel_createdonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdonbehalfby`
ReferencingEntityNavigationPropertyName	`createdonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_entitlementtemplatechannel_modifiedby

One-To-Many Relationship: systemuser lk_entitlementtemplatechannel_modifiedby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedby`
ReferencingEntityNavigationPropertyName	`modifiedby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_entitlementtemplatechannel_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_entitlementtemplatechannel_modifiedonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedonbehalfby`
ReferencingEntityNavigationPropertyName	`modifiedonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

TransactionCurrency_entitlementtemplatechannel

One-To-Many Relationship: transactioncurrency TransactionCurrency_entitlementtemplatechannel

Property	Value
ReferencedEntity	`transactioncurrency`
ReferencedAttribute	`transactioncurrencyid`
ReferencingAttribute	`transactioncurrencyid`
ReferencingEntityNavigationPropertyName	`transactioncurrencyid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `Restrict` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

entitlementtemplatechannel_AsyncOperations
entitlementtemplatechannel_BulkDeleteFailures
entitlementtemplatechannel_connections1
entitlementtemplatechannel_connections2
entitlementtemplatechannel_MailboxTrackingFolders
entitlementtemplatechannel_PrincipalObjectAttributeAccesses
entitlementtemplatechannel_SyncErrors

entitlementtemplatechannel_AsyncOperations

Many-To-One Relationship: asyncoperation entitlementtemplatechannel_AsyncOperations

Property	Value
ReferencingEntity	`asyncoperation`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`entitlementtemplatechannel_AsyncOperations`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

entitlementtemplatechannel_BulkDeleteFailures

Many-To-One Relationship: bulkdeletefailure entitlementtemplatechannel_BulkDeleteFailures

Property	Value
ReferencingEntity	`bulkdeletefailure`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`entitlementtemplatechannel_BulkDeleteFailures`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

entitlementtemplatechannel_connections1

Many-To-One Relationship: connection entitlementtemplatechannel_connections1

Property	Value
ReferencingEntity	`connection`
ReferencingAttribute	`record1id`
ReferencedEntityNavigationPropertyName	`entitlementtemplatechannel_connections1`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 100 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

entitlementtemplatechannel_connections2

Many-To-One Relationship: connection entitlementtemplatechannel_connections2

Property	Value
ReferencingEntity	`connection`
ReferencingAttribute	`record2id`
ReferencedEntityNavigationPropertyName	`entitlementtemplatechannel_connections2`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

entitlementtemplatechannel_MailboxTrackingFolders

Many-To-One Relationship: mailboxtrackingfolder entitlementtemplatechannel_MailboxTrackingFolders

Property	Value
ReferencingEntity	`mailboxtrackingfolder`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`entitlementtemplatechannel_MailboxTrackingFolders`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

entitlementtemplatechannel_PrincipalObjectAttributeAccesses

Many-To-One Relationship: principalobjectattributeaccess entitlementtemplatechannel_PrincipalObjectAttributeAccesses

Property	Value
ReferencingEntity	`principalobjectattributeaccess`
ReferencingAttribute	`objectid`
ReferencedEntityNavigationPropertyName	`entitlementtemplatechannel_PrincipalObjectAttributeAccesses`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

entitlementtemplatechannel_SyncErrors

Many-To-One Relationship: syncerror entitlementtemplatechannel_SyncErrors

Property	Value
ReferencingEntity	`syncerror`
ReferencingAttribute	`regardingobjectid`
ReferencedEntityNavigationPropertyName	`entitlementtemplatechannel_SyncErrors`
IsCustomizable	`True`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `DoNotDisplay` Group: `Details` Label: MenuId: null Order: QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

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