Proactive Delivery (msdyn_proactive_delivery) table/entity reference (Microsoft Dynamics 365 Customer Service)

2025-08-30

Messages

The following table lists the messages for the Proactive Delivery (msdyn_proactive_delivery) table. Messages represent operations that can be performed on the table. They may also be events.

Name Is Event?	Web API Operation	SDK for .NET
`Assign` Event: True	`PATCH` /msdyn_proactive_deliveries(msdyn_proactive_deliveryid) Update the `ownerid` property.	AssignRequest
`Associate` Event: True	Associate records	Associate records
`BulkRetain` Event: True	BulkRetain	Learn to use messages with the SDK for .NET
`Create` Event: True	`POST` /msdyn_proactive_deliveries See Create	Create records
`CreateMultiple` Event: True	CreateMultiple	CreateMultipleRequest
`Delete` Event: True	`DELETE` /msdyn_proactive_deliveries(msdyn_proactive_deliveryid) See Delete	Delete records
`DeleteMultiple` Event: True	DeleteMultiple	Learn to use messages with the SDK for .NET
`Disassociate` Event: True	Disassociate records	Disassociate records
`PurgeRetainedContent` Event: True	PurgeRetainedContent	Learn to use messages with the SDK for .NET
`Retain` Event: True	Retain	Learn to use messages with the SDK for .NET
`Retrieve` Event: True	`GET` /msdyn_proactive_deliveries(msdyn_proactive_deliveryid) See Retrieve	Retrieve records
`RetrieveEntityChanges` Event: True		RetrieveEntityChangesRequest
`RetrieveMultiple` Event: True	`GET` /msdyn_proactive_deliveries See Query data	Query data
`RetrievePrincipalAccess` Event: True	RetrievePrincipalAccess	RetrievePrincipalAccessRequest
`RollbackRetain` Event: True	RollbackRetain	Learn to use messages with the SDK for .NET
`Update` Event: True	`PATCH` /msdyn_proactive_deliveries(msdyn_proactive_deliveryid) See Update	Update records
`UpdateMultiple` Event: True	UpdateMultiple	UpdateMultipleRequest
`Upsert` Event: True	`PATCH` /msdyn_proactive_deliveries(msdyn_proactive_deliveryid) See Upsert a table row	UpsertRequest
`UpsertMultiple` Event: True	UpsertMultiple	UpsertMultipleRequest
`ValidateRetentionConfig` Event: True	ValidateRetentionConfig	Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the Proactive Delivery (msdyn_proactive_delivery) table.

Property	Value
DisplayName	Proactive Delivery
DisplayCollectionName	Proactive Deliveries
SchemaName	`msdyn_proactive_delivery`
CollectionSchemaName	`msdyn_proactive_deliveries`
EntitySetName	`msdyn_proactive_deliveries`
LogicalName	`msdyn_proactive_delivery`
LogicalCollectionName	`msdyn_proactive_deliveries`
PrimaryIdAttribute	`msdyn_proactive_deliveryid`
PrimaryNameAttribute	`msdyn_delivery_id`
TableType	`Elastic`
OwnershipType	`UserOwned`

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber
msdyn_call_id
msdyn_channel
msdyn_channel_sent_date
msdyn_contact_id
msdyn_conversation_id
msdyn_delivery_id
msdyn_dialmode_type
msdyn_disposition_codes
msdyn_end_date
msdyn_expiration_date
msdyn_from_address
msdyn_journey_id
msdyn_journey_run_id
msdyn_proactive_deliveryId
msdyn_proactive_engagement_config_id
msdyn_queue_id
msdyn_result
msdyn_result_date
msdyn_start_date
msdyn_status
msdyn_to_address
msdyn_tracking_id
msdyn_window_end_date
msdyn_window_start_date
OverriddenCreatedOn
OwnerId
OwnerIdType
PartitionId
TTLInSeconds

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`importsequencenumber`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	-2147483648

msdyn_call_id

Property	Value
Description
DisplayName	Call Id
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_call_id`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_channel

Property	Value
Description
DisplayName	Channel
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_channel`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_channel_sent_date

Property	Value
Description
DisplayName	Channel Sent Date
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_channel_sent_date`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	True
DateTimeBehavior	TimeZoneIndependent
Format	DateAndTime
ImeMode	Auto
SourceTypeMask	0

msdyn_contact_id

Property	Value
Description
DisplayName	Contact Id
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_contact_id`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_conversation_id

Property	Value
Description
DisplayName	Conversation Id
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_conversation_id`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_delivery_id

Property	Value
Description
DisplayName	Delivery Id
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_delivery_id`
RequiredLevel	ApplicationRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	850

msdyn_dialmode_type

Property	Value
Description
DisplayName	Dial Mode Type
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_dialmode_type`
RequiredLevel	ApplicationRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_disposition_codes

Property	Value
Description
DisplayName	Disposition Codes
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_disposition_codes`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	1000

msdyn_end_date

Property	Value
Description
DisplayName	End Date
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_end_date`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	True
DateTimeBehavior	TimeZoneIndependent
Format	DateAndTime
ImeMode	Auto
SourceTypeMask	0

msdyn_expiration_date

Property	Value
Description
DisplayName	Expiration Date
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_expiration_date`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	True
DateTimeBehavior	TimeZoneIndependent
Format	DateAndTime
ImeMode	Auto
SourceTypeMask	0

msdyn_from_address

Property	Value
Description
DisplayName	From Address
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_from_address`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	300

msdyn_journey_id

Property	Value
Description
DisplayName	Journey Id
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_journey_id`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_journey_run_id

Property	Value
Description
DisplayName	Journey Run Id
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_journey_run_id`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_proactive_deliveryId

Property	Value
Description	Unique identifier for entity instances
DisplayName	Proactive Delivery
IsValidForForm	False
IsValidForRead	True
LogicalName	`msdyn_proactive_deliveryid`
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_proactive_engagement_config_id

Property	Value
Description
DisplayName	Proactive Engagement Configuration Id
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_proactive_engagement_config_id`
RequiredLevel	ApplicationRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_queue_id

Property	Value
Description
DisplayName	Queue Id
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_queue_id`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_result

Property	Value
Description
DisplayName	Result
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_result`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_result_date

Property	Value
Description
DisplayName	Result Date
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_result_date`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	True
DateTimeBehavior	TimeZoneIndependent
Format	DateAndTime
ImeMode	Auto
SourceTypeMask	0

msdyn_start_date

Property	Value
Description
DisplayName	Start Date
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_start_date`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	True
DateTimeBehavior	TimeZoneIndependent
Format	DateAndTime
ImeMode	Auto
SourceTypeMask	0

msdyn_status

Property	Value
Description
DisplayName	Status
IsValidForForm	False
IsValidForRead	True
LogicalName	`msdyn_status`
RequiredLevel	ApplicationRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

msdyn_to_address

Property	Value
Description
DisplayName	To Address
IsValidForForm	False
IsValidForRead	True
LogicalName	`msdyn_to_address`
RequiredLevel	ApplicationRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	300

msdyn_tracking_id

Property	Value
Description
DisplayName	Tracking Id
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_tracking_id`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	400

msdyn_window_end_date

Property	Value
Description
DisplayName	Window End Date
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_window_end_date`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	True
DateTimeBehavior	TimeZoneIndependent
Format	DateAndTime
ImeMode	Auto
SourceTypeMask	0

msdyn_window_start_date

Property	Value
Description
DisplayName	Window Start Date
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_window_start_date`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	True
DateTimeBehavior	TimeZoneIndependent
Format	DateAndTime
ImeMode	Auto
SourceTypeMask	0

OverriddenCreatedOn

Property	Value
Description	Date and time that the record was migrated.
DisplayName	Record Created On
IsValidForForm	False
IsValidForRead	True
LogicalName	`overriddencreatedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateOnly
ImeMode	Inactive
SourceTypeMask	0

OwnerId

Property	Value
Description	Owner Id
DisplayName	Owner
IsValidForForm	True
IsValidForRead	True
LogicalName	`ownerid`
RequiredLevel	SystemRequired
Type	Owner
Targets	systemuser, team

OwnerIdType

Property	Value
Description	Owner Id Type
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	`owneridtype`
RequiredLevel	SystemRequired
Type	EntityName

PartitionId

Property	Value
Description	Logical partition id. A logical partition consists of a set of records with same partition id.
DisplayName	Partition Id
IsValidForForm	True
IsValidForRead	True
LogicalName	`partitionid`
RequiredLevel	None
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

TTLInSeconds

Property	Value
Description	Time to live in seconds.
DisplayName	Time to live
IsValidForForm	True
IsValidForRead	True
LogicalName	`ttlinseconds`
RequiredLevel	None
Type	Integer
MaxValue	2147483647
MinValue	1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

CreatedBy
CreatedOn
CreatedOnBehalfBy
ModifiedBy
ModifiedOn
ModifiedOnBehalfBy
OwnerIdName
OwnerIdYomiName
OwningBusinessUnit
OwningTeam
OwningUser
VersionNumber

CreatedBy

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

CreatedOn

Property	Value
Description	Date and time when the record was created.
DisplayName	Created On
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

CreatedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`createdonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedBy

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

ModifiedOn

Property	Value
Description	Date and time when the record was modified.
DisplayName	Modified On
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedon`
RequiredLevel	None
Type	DateTime
CanChangeDateTimeBehavior	False
DateTimeBehavior	UserLocal
Format	DateAndTime
ImeMode	Inactive
SourceTypeMask	0

ModifiedOnBehalfBy

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	`modifiedonbehalfby`
RequiredLevel	None
Type	Lookup
Targets	systemuser

OwnerIdName

Property	Value
Description	Name of the owner
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	`owneridname`
RequiredLevel	SystemRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

OwnerIdYomiName

Property	Value
Description	Yomi name of the owner
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	`owneridyominame`
RequiredLevel	SystemRequired
Type	String
Format	Text
FormatName	Text
ImeMode	Auto
IsLocalizable	False
MaxLength	100

OwningBusinessUnit

Property	Value
Description	Unique identifier for the business unit that owns the record
DisplayName	Owning Business Unit
IsValidForForm	True
IsValidForRead	True
LogicalName	`owningbusinessunit`
RequiredLevel	SystemRequired
Type	Lookup
Targets	businessunit

OwningTeam

Property	Value
Description	Unique identifier for the team that owns the record.
DisplayName	Owning Team
IsValidForForm	False
IsValidForRead	True
LogicalName	`owningteam`
RequiredLevel	None
Type	Lookup
Targets	team

OwningUser

Property	Value
Description	Unique identifier for the user that owns the record.
DisplayName	Owning User
IsValidForForm	False
IsValidForRead	True
LogicalName	`owninguser`
RequiredLevel	None
Type	Lookup
Targets	systemuser

VersionNumber

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	`versionnumber`
RequiredLevel	None
Type	BigInt
MaxValue	9223372036854775807
MinValue	-9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

business_unit_msdyn_proactive_delivery
lk_msdyn_proactive_delivery_createdby
lk_msdyn_proactive_delivery_createdonbehalfby
lk_msdyn_proactive_delivery_modifiedby
lk_msdyn_proactive_delivery_modifiedonbehalfby
owner_msdyn_proactive_delivery
team_msdyn_proactive_delivery
user_msdyn_proactive_delivery

business_unit_msdyn_proactive_delivery

One-To-Many Relationship: businessunit business_unit_msdyn_proactive_delivery

Property	Value
ReferencedEntity	`businessunit`
ReferencedAttribute	`businessunitid`
ReferencingAttribute	`owningbusinessunit`
ReferencingEntityNavigationPropertyName	`owningbusinessunit`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_proactive_delivery_createdby

One-To-Many Relationship: systemuser lk_msdyn_proactive_delivery_createdby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdby`
ReferencingEntityNavigationPropertyName	`createdby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_proactive_delivery_createdonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_proactive_delivery_createdonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`createdonbehalfby`
ReferencingEntityNavigationPropertyName	`createdonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_proactive_delivery_modifiedby

One-To-Many Relationship: systemuser lk_msdyn_proactive_delivery_modifiedby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedby`
ReferencingEntityNavigationPropertyName	`modifiedby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

lk_msdyn_proactive_delivery_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_proactive_delivery_modifiedonbehalfby

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`modifiedonbehalfby`
ReferencingEntityNavigationPropertyName	`modifiedonbehalfby`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

owner_msdyn_proactive_delivery

One-To-Many Relationship: owner owner_msdyn_proactive_delivery

Property	Value
ReferencedEntity	`owner`
ReferencedAttribute	`ownerid`
ReferencingAttribute	`ownerid`
ReferencingEntityNavigationPropertyName	`ownerid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

team_msdyn_proactive_delivery

One-To-Many Relationship: team team_msdyn_proactive_delivery

Property	Value
ReferencedEntity	`team`
ReferencedAttribute	`teamid`
ReferencingAttribute	`owningteam`
ReferencingEntityNavigationPropertyName	`owningteam`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

user_msdyn_proactive_delivery

One-To-Many Relationship: systemuser user_msdyn_proactive_delivery

Property	Value
ReferencedEntity	`systemuser`
ReferencedAttribute	`systemuserid`
ReferencingAttribute	`owninguser`
ReferencingEntityNavigationPropertyName	`owninguser`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `NoCascade` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_proactive_delivery_attribute_msdyn_proactive_delivery_msdyn_proactive_delivery

Many-To-One Relationship: msdyn_proactive_delivery_attribute msdyn_proactive_delivery_attribute_msdyn_proactive_delivery_msdyn_proactive_delivery

Property	Value
ReferencingEntity	`msdyn_proactive_delivery_attribute`
ReferencingAttribute	`msdyn_proactive_delivery`
ReferencedEntityNavigationPropertyName	`msdyn_proactive_delivery_attribute_msdyn_proactive_delivery_msdyn_proactive_delivery`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

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