Message (msdyn_ocsystemmessage) table/entity reference (Microsoft Dynamics 365 Customer Service)

Stores the system messages sent to the message receiver for various events.

Note

The Microsoft Dynamics 365 Customer Service Message (msdyn_ocsystemmessage) table extends the Microsoft Dynamics 365 Message (msdyn_ocsystemmessage) table.

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

Property	Value
Description	Unique identifier for Chat Widget associated with System Message.
DisplayName	Widget
IsValidForForm	True
IsValidForRead	True
LogicalName	`msdyn_widgetid`
RequiredLevel	None
Type	Lookup
Targets	msdyn_livechatconfig

Microsoft Dynamics 365 Customer Service modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.

Value	Label
192360000	Offer Voicemail
192360001	Voicemail Complete
192360002	Voicemail Fail
192360003	Direct agent not available
192360005	Direct Inward Call Forwarding
192360006	Overflow External Transfer Initiated
192360007	Prompt and hang-up
192360008	Prompt and transfer to external number
192360009	Prompt and escalate
192360010	Message for Bot Language Changed Message
192360011	Message for Unsupported Bot Language
192360012	Entered a confidential section of the conversation
192360013	Exited the confidential section of the conversation
192360014	Consent Based Recording – Customer said Yes to Recording prompt
192360015	Consent Based Recording – Customer said No to Recording prompt
192360016	Consent Based Recording – Did not receive Event after {n} seconds
192360017	Consent Based Recording – Bot not configured for consent recording
192360018	Consult with queue or user group is initiated
192360019	Consult request failed due to system failure.
192360020	Consult to queue or user group failed due to out of operating hours
192360021	Consult with queue or user group is cancelled
192360022	No service representatives found for consult with queue or user group

These relationships are many-to-one. Listed by SchemaName.

Property	Value
ReferencedEntity	`msdyn_livechatconfig`
ReferencedAttribute	`msdyn_livechatconfigid`
ReferencingAttribute	`msdyn_widgetid`
ReferencingEntityNavigationPropertyName	`msdyn_widgetid`
IsHierarchical
CascadeConfiguration	Archive: `NoCascade` Assign: `NoCascade` Delete: `RemoveLink` Merge: `NoCascade` Reparent: `NoCascade` RollupView: `NoCascade` Share: `NoCascade` Unshare: `NoCascade`

These relationships are one-to-many. Listed by SchemaName.

Property	Value
ReferencingEntity	`msdyn_ocoutboundconfiguration`
ReferencingAttribute	`msdyn_messagetemplate`
ReferencedEntityNavigationPropertyName	`msdyn_msdyn_ocsystemmessage_msdyn_ocoutboundconfiguration_messagetemplate`
IsCustomizable	`False`
AssociatedMenuConfiguration	AvailableOffline: True Behavior: `UseCollectionName` Group: `Details` Label: MenuId: null Order: 10000 QueryApi: null ViewId: `00000000-0000-0000-0000-000000000000`

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