tyntec WhatsApp Business

Enables WhatsApp communication channel using the tyntec Conversations API to improve your communication ability

This connector is available in the following products and regions:

Service	Class	Regions
Copilot Studio	Premium	All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)
Logic Apps	Standard	All Logic Apps regions except the following: - Azure Government regions - Azure China regions - US Department of Defense (DoD)
Power Apps	Premium	All Power Apps regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)
Power Automate	Premium	All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)

Contact
Name	tyntec support
URL	https://www.tyntec.com/get-help-support
Email	support@tyntec.com

Connector Metadata
Publisher	tyntec GmbH
Website	https://www.tyntec.com
Privacy policy	https://www.tyntec.com/data-privacy-statement
Categories	Communication;Commerce

The "tyntec WhatsApp Business" connector enriches communication capabilities of Power Apps, Power Automation or Azure Logic Apps by enabling a one-way WhatsApp channel. It allows you to send notifications, alerts, memos, or customer engagement materials using the tyntec Conversations API.

Pre-requisites

You will need the following to proceed:

A Microsoft Power Apps or Power Automate plan with custom connector feature
tyntec API Key
WhatsApp Business Account provided by tyntec
WhatsApp Message Template approved by WhatsApp

How to get API Key?

Sign up/Login to your tyntec account
Click on API settings
In the API settings, click on New API KEY
Copy the newly assigned API key

How to get WhatsApp Business Account Number?

Follow up the guideline [on tyntec website](https://www.tyntec.com/docs/ whatsapp-business-api-account-information-get-started#toc--set-up-your-whatsapp-business-account-waba-)

How to get WhatsApp Message Template?

Follow up the guideline on tyntec webiste

Creating a connection

The connector supports the following authentication types:


Default	Parameters for creating connection.	All regions	Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name	Type	Description	Required
apikey	securestring	The apikey for this api	True

Throttling Limits

Name	Calls	Renewal Period
API calls per connection	100	60 seconds

Actions

Send Free-form Audio Message	Sends Free-form audio message. Usable only in support window (24 hours after last message from customer)
Send Free-form Image Message	Sends Free-from Image Message. Usable only in support window (24 hours after last message from customer)
Send Whatsapp Free-form Contact Message	Sends contact message through WhatsApp. Usable only in support window (24 hours after last message from customer)
Send WhatsApp Free-form Document Message	Sends WhatsApp free-form document message. Usable only in support window (24 hours after last message from customer)
Send WhatsApp Free-form List Message	Sends WhatsApp list message. Usable only in support window (24 hours after last message from customer)
Send WhatsApp Free-form Location Message	Sends WhatsApp Location message. Usable only in support window (24 hours after last message from customer)
Send WhatsApp Free-form Product List	Sends WhatsApp product list. Usable only in support window (24 hours after last message from customer)
Send WhatsApp Free-form Quick Reply	Sends WhatsApp quick reply. Usable only in support window (24 hours after last message from customer)
Send WhatsApp Free-form Single Product	Sends WhatsApp single product message. Usable only in support window (24 hours after last message from customer)
Send WhatsApp Free-form Sticker Message	Sends WhatsApp sticker Message. Usable only in support window (24 hours after last message from customer)
Send WhatsApp Free-form Text Message	Sends simple free-form text message through WhatsApp. Usable only in support window (24 hours after last message from customer).
Send WhatsApp Free-form Video Message	Sends WhatsApp free-form video message. Usable only in support window (24 hours after last message from customer)
Send WhatsApp Template Document Message	Sends WhatsApp template document image. Usable anytime. Requires registered template.
Send WhatsApp Template Dynamic URL Button	Sends WhatsApp template dynamic URL button. Usable anytime. Requires registered template.
Send WhatsApp Template Image Message	Sends WhatsApp template message with image. Usable anytime. Requires registered template.
Send WhatsApp Template Location Message	Sends WhatsApp location template message. Usable anytime. Requires registered template.
Send WhatsApp Template message (deprecated) [DEPRECATED]	Send WhatsApp Template message (deprecated)
Send WhatsApp Template Quick Reply	This action sends WhatsApp template with quick reply. Usable anytime. Requires registered template.
Send WhatsApp Template Text Message	Sends WhatsApp template text message. Usable anytime. Requires registered template.
Send Whatsapp Template Video Message	Sends Whatsapp template video message. Usable anytime. Requires registered template.
Status Check	Check for status of your message
Status Check (deprecated) [DEPRECATED]	Check for status of your message (deprecated)
Validate your WABA number	Validate your WABA number
WhatsApp Free-Form Message (deprecated) [DEPRECATED]	Send free form message (deprecated)

Send Free-form Audio Message

Operation ID:: SendWhatsAppAudio

Sends Free-form audio message. Usable only in support window (24 hours after last message from customer)

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
url	url	string	url

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send Free-form Image Message

Operation ID:: SendsWhatsAppImage

Sends Free-from Image Message. Usable only in support window (24 hours after last message from customer)

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
url	url	string	url
caption	caption	string	caption

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send Whatsapp Free-form Contact Message

Operation ID:: SendWhatsAppContact

Sends contact message through WhatsApp. Usable only in support window (24 hours after last message from customer)

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
city	city	string	city
country	country	string	country
countryCode	countryCode	string	countryCode
street	street	string	street
type	type	string	type
zip	zip	string	zip
formattedName	formattedName	string	formattedName
lastName	lastName	string	lastName

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send WhatsApp Free-form Document Message

Operation ID:: SendWhatsAppDocument

Sends WhatsApp free-form document message. Usable only in support window (24 hours after last message from customer)

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
url	url	string	url
caption	caption	string	caption
filename	filename	string	filename

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send WhatsApp Free-form List Message

Operation ID:: SendWhatsAppList

Sends WhatsApp list message. Usable only in support window (24 hours after last message from customer)

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
type	type	string	type
text	text	string	text
type	type	string	type
text	text	string	text
type	type	string	type
text	text	string	text
title	title	string	title
title	title	string	title
payload	payload	string	payload
title	title	string	title
description	description	string	description

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send WhatsApp Free-form Location Message

Operation ID:: SendWhatsAppLocation

Sends WhatsApp Location message. Usable only in support window (24 hours after last message from customer)

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
longitude	longitude	float	longitude
latitude	latitude	float	latitude
name	name	string	name
address	address	string	address

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send WhatsApp Free-form Product List

Operation ID:: SendWhatsAppProductList

Sends WhatsApp product list. Usable only in support window (24 hours after last message from customer)

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
type	type	string	type
text	text	string	text
type	type	string	type
text	text	string	text
type	type	string	type
text	text	string	text
catalogId	catalogId	string	catalogId
productId	productId	string	productId

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send WhatsApp Free-form Quick Reply

Operation ID:: SendWhatsAppQuickReply

Sends WhatsApp quick reply. Usable only in support window (24 hours after last message from customer)

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
type	type	string	type
text	text	string	text
type	type	string	type
text	text	string	text
type	type	string	type
text	text	string	text
payload	payload	string	payload
title	title	string	title

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send WhatsApp Free-form Single Product

Operation ID:: SendWhatsAppProduct

Sends WhatsApp single product message. Usable only in support window (24 hours after last message from customer)

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
type	type	string	type
text	text	string	text
type	type	string	type
text	text	string	text
type	type	string	type
text	text	string	text
catalogId	catalogId	string	catalogId
productId	productId	string	productId

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send WhatsApp Free-form Sticker Message

Operation ID:: SendWhatsAppSticker

Sends WhatsApp sticker Message. Usable only in support window (24 hours after last message from customer)

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
url	url	string	url

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send WhatsApp Free-form Text Message

Operation ID:: SendWhatsAppText

Sends simple free-form text message through WhatsApp. Usable only in support window (24 hours after last message from customer).

Parameters

Name	Key	Required	Type	Description
from	from	True	string	from
to	to	True	string	to
text	text	True	string	text

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send WhatsApp Free-form Video Message

Operation ID:: SendWhatsAppVideo

Sends WhatsApp free-form video message. Usable only in support window (24 hours after last message from customer)

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
url	url	string	url
caption	caption	string	caption

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send WhatsApp Template Document Message

Operation ID:: SendWhatsAppTemplateDocument

Sends WhatsApp template document image. Usable anytime. Requires registered template.

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
templateId	templateId	string	templateId
templateLanguage	templateLanguage	string	templateLanguage
type	type	string	type
url	url	string	url
type	type	string	type
text	text	string	text

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send WhatsApp Template Dynamic URL Button

Operation ID:: SendWhatsAppTemplateDynamicButton

Sends WhatsApp template dynamic URL button. Usable anytime. Requires registered template.

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
templateId	templateId	string	templateId
templateLanguage	templateLanguage	string	templateLanguage
type	type	string	type
text	text	string	text
type	type	string	type
index	index	integer	index
text	text	string	text

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send WhatsApp Template Image Message

Operation ID:: SendWhatsAppTemplateImage

Sends WhatsApp template message with image. Usable anytime. Requires registered template.

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
templateId	templateId	string	templateId
templateLanguage	templateLanguage	string	templateLanguage
type	type	string	type
url	url	string	url
text	text	string	text

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send WhatsApp Template Location Message

Operation ID:: SendWhatsAppTemplateLocation

Sends WhatsApp location template message. Usable anytime. Requires registered template.

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
templateId	templateId	string	templateId
templateLanguage	templateLanguage	string	templateLanguage
longitude	longitude	float	longitude
latitude	latitude	float	latitude
name	name	string	name
address	address	string	address
type	type	string	type
text	text	string	text

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send WhatsApp Template message (deprecated) [DEPRECATED]

Operation ID:: SendWhatsApp

Send WhatsApp Template message (deprecated)

Parameters

Name	Key	Required	Type	Description
to	to	True	string	Receiver's phone number
channels	channels	True	array of string	channels
from	from	True	string	Your WhatsApp Business Account Number
templateId	templateId	True	string	Your template id
language-policy	policy	True	string	language policy
language-code	code	True	string	language code
type	type	True	string	type
type	type		string	type of the parameter
subType	subType		string	Used for Call to action buttons
url	url		string	url
type	type		string	Type of used media
filename	filename		string	filename
text	text		string	text

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId

Send WhatsApp Template Quick Reply

Operation ID:: SendWhatsAppTemplateQuickReply

This action sends WhatsApp template with quick reply. Usable anytime. Requires registered template.

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
templateId	templateId	string	templateId
templateLanguage	templateLanguage	string	templateLanguage
type	type	string	type
text	text	string	text
type	type	string	type
index	index	integer	index
payload	payload	string	payload

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send WhatsApp Template Text Message

Operation ID:: SendWhatsAppTemplateText

Sends WhatsApp template text message. Usable anytime. Requires registered template.

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
templateId	templateId	string	templateId
templateLanguage	templateLanguage	string	templateLanguage
type	type	string	type
text	text	string	text
type	type	string	type
text	text	string	text

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Send Whatsapp Template Video Message

Operation ID:: SendWhatsAppTemplateVideo

Sends Whatsapp template video message. Usable anytime. Requires registered template.

Parameters

Name	Key	Type	Description
from	from	string	from
to	to	string	to
channel	channel	string	channel
contentType	contentType	string	contentType
templateId	templateId	string	templateId
templateLanguage	templateLanguage	string	templateLanguage
type	type	string	type
url	url	string	url
type	type	string	type
text	text	string	text

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
timestamp	timestamp	string	timestamp

Status Check

Operation ID:: StatusCheckV3

Check for status of your message

Parameters

Name	Key	Required	Type	Description
Message ID	messageId	True	string	Message ID

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
status	status	string	status
timestamp	timestamp	string	timestamp

Status Check (deprecated) [DEPRECATED]

Operation ID:: StatusCheck

Check for status of your message (deprecated)

Parameters

Name	Key	Required	Type	Description
message ID	id	True	string	messageId

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId
deliveryChannel	deliveryChannel	string	deliveryChannel
status	status	string	status
timestamp	timestamp	string	timestamp

Validate your WABA number

Operation ID:: TestPhoneNumber

Validate your WABA number

Parameters

Name	Key	Required	Type	Description
WhatsAppBusinessNumber	whatsAppBusinessNumber	True	string	WABA for validation

Returns

Name	Path	Type	Description
phoneNumber	phoneNumber	string	Your Number
displayPhoneNumber	displayPhoneNumber	string	The displayed version of the phone number
verifiedName	verifiedName	string	The verified name
qualityRating	qualityRating	string	Your quality rating
status	status	string	status
whatsAppAccountId	whatsAppAccountId	string	Your WhatsApp account ID
accountName	managedBy.accountName	string	Your account name
accountName	messagingVia.accountName	string	The managinng account name
messagingTier	messagingTier	string	Your messaging tier
score	qualityScore.score	string	Your score

WhatsApp Free-Form Message (deprecated) [DEPRECATED]

Operation ID:: SendFreeformMessage

Send free form message (deprecated)

Parameters

Name	Key	Required	Type	Description
to	to		string	to
channels	channels	True	array of string	channels
from	from		string	from
type	type		string	type
url	url		string	url
caption	caption		string	caption
contentType	contentType		string	contentType
text	text		string	text

Returns

Name	Path	Type	Description
messageId	messageId	string	messageId

Triggers

Incoming message	Triggers on Incoming message
Incoming message (deprecated) [DEPRECATED]	Triggers on Incoming message (deprecated)

Incoming message

Operation ID:: IncomingV2

Triggers on Incoming message

Parameters

Name	Key	Required	Type	Description
Your WhatsApp Business Account Number	WABA	True	string	Your WhatsApp Business Account Number

Incoming message (deprecated) [DEPRECATED]

Operation ID:: Incoming

Triggers on Incoming message (deprecated)

Share via

tyntec WhatsApp Business

Pre-requisites

How to get API Key?

How to get WhatsApp Business Account Number?

How to get WhatsApp Message Template?

Creating a connection

Default

Throttling Limits

Actions

Send Free-form Audio Message

Parameters

Returns

Send Free-form Image Message

Parameters

Returns

Send Whatsapp Free-form Contact Message

Parameters

Returns

Send WhatsApp Free-form Document Message

Parameters

Returns

Send WhatsApp Free-form List Message

Parameters

Returns

Send WhatsApp Free-form Location Message

Parameters

Returns

Send WhatsApp Free-form Product List

Parameters

Returns

Send WhatsApp Free-form Quick Reply

Parameters

Returns

Send WhatsApp Free-form Single Product

Parameters

Returns

Send WhatsApp Free-form Sticker Message

Parameters

Returns

Send WhatsApp Free-form Text Message

Parameters

Returns

Send WhatsApp Free-form Video Message

Parameters

Returns

Send WhatsApp Template Document Message

Parameters

Returns

Send WhatsApp Template Dynamic URL Button

Parameters

Returns

Send WhatsApp Template Image Message

Parameters

Returns

Send WhatsApp Template Location Message

Parameters

Returns

Send WhatsApp Template message (deprecated) [DEPRECATED]

Parameters

Returns

Send WhatsApp Template Quick Reply

Parameters

Returns

Send WhatsApp Template Text Message

Parameters

Returns

Send Whatsapp Template Video Message

Parameters

Returns

Status Check

Parameters

Returns

Status Check (deprecated) [DEPRECATED]

Parameters

Returns

Validate your WABA number

Parameters

Returns

WhatsApp Free-Form Message (deprecated) [DEPRECATED]