CX Cards by Surveyapp (Preview)
CX Cards by Surveyapp enables you to send surveys and seamlessly integrate real-time customer feedback with your CRM data. This powerful combination enhances your customer service delivery and fosters long-term customer loyalty.
This connector is available in the following products and regions:
| Service | Class | Regions |
|---|---|---|
| Copilot Studio | Premium | All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
| Logic Apps | Standard | All Logic Apps regions except the following: - Azure Government regions - Azure China regions - US Department of Defense (DoD) |
| Power Apps | Premium | All Power Apps regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
| Power Automate | Premium | All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
| Contact | |
|---|---|
| Name | Support |
| URL | https://www.surveyapp.io/ |
| support@surveyapp.io |
| Connector Metadata | |
|---|---|
| Publisher | VOC Metrics Limited |
| Website | https://cx.cards/ |
| Privacy policy | https://cx.cards/privacy-policy/ |
| Categories | Sales and CRM;Business Management |
CX Cards by Surveyapp
CX Cards by Surveyapp enables you to send surveys and seamlessly integrate real-time customer feedback with your CRM data. This powerful combination enhances your customer service delivery and fosters long-term customer loyalty.
Publisher: VOC Metrics Limited
Pre-requisites
You need a Surveyapp account to use the CX Cards Connector. Sign up for a free trial or contact us at support@surveyapp.io for more information.
Supported Operations
Send Survey
Send a satisfaction survey to a contact. Fill in contact details such us the salutation, the first or last names to provide a personalized satisfaction survey experience.
Obtaining Credentials
Upon creating your Surveyapp account, create a satisfaction survey, add some ratings (NPS, CSAT) questions and optionally some follow-up questions and then, at the survey distribution step, copy the API Key for use with the Connector.
Throttling Limits
| Name | Calls | Renewal Period |
|---|---|---|
| API calls per connection | 100 | 60 seconds |
Actions
| Send Survey |
Send Survey to contacts |
Send Survey
Send Survey to contacts
Parameters
| Name | Key | Required | Type | Description |
|---|---|---|---|---|
|
API Key
|
api_key | True | password |
api_key |
|
Email
|
string |
|
||
|
Mobile
|
mobile | string |
mobile |
|
|
title
|
title | string |
Job Title |
|
|
salutation
|
salutation | string |
Salutation |
|
|
first_name
|
first_name | string |
First Name |
|
|
last_name
|
last_name | string |
Last Name |
|
|
language
|
language | string |
Language |
|
|
locale
|
locale | string |
Locale |
|
|
ref
|
ref | string |
REF (e.g. Case Number) |
|
|
subject
|
subject | string |
Subject |
|
|
description
|
description | string |
Description |
|
|
record_type
|
record_type | string |
Record Type |
|
|
record_id
|
record_id | string |
Record Id |
|
|
version_number
|
version_number | string |
Version Number |
Returns
| Name | Path | Type | Description |
|---|---|---|---|
|
status
|
status | string |
status |
|
message
|
message | string |
message |