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Troubleshoot Apache Kafka & Apache Flink on Confluent Cloud solutions

This article describes how to troubleshoot your solutions that use Apache Kafka & Apache Flink on Confluent Cloud, an Azure Native Integrations service.

If you don't find an answer or can't fix a problem, create a request on the Azure portal or contact Confluent support.

Can't find the offer in Azure Marketplace

To find the offer in Azure Marketplace:

  1. In the Azure portal, select Create a resource.
  2. Search for Apache Kafka & Apache Flink on Confluent Cloud.
  3. Select the application tile.

If you don't see the offer, contact Confluent support. Your Microsoft Entra tenant ID must be on the list of allowed tenants. Learn how to find your Microsoft Entra tenant ID.

Purchase errors

Error message Details
"The Microsoft.SaaS RP is not registered on the Azure subscription." Before you use a resource provider, you must make sure that your Azure subscription is registered for it. For more information, see Register a resource provider and Resolve errors for resource provider registration.
"Plan cannot be purchased on a free subscription, please upgrade your account." You can't make Azure Marketplace purchases on a free Azure subscription. For more information, see Azure free account FAQ and Purchase a SaaS offer in the Azure portal.
"Purchase has failed because we couldn't find a valid payment method associated with your Azure subscription." Use a different Azure subscription, or add or update credit card or payment method information for this subscription. For more information, see Purchase a SaaS offer in the Azure portal.
"The Publisher does not make available Offer, Plan in your Subscription/Azure account's region." The offer or the specific plan isn't available to the billing account market that's connected to the Azure subscription.
"Enrollment for Azure Marketplace is set to Free/BYOL SKUs only, purchase for Azure product is not allowed. Please contact your enrollment administrator to change EA settings." Enterprise administrators can disable or enable Azure Marketplace purchases for all Azure subscriptions under their enrollment. For more information, see Enabling Azure Marketplace purchases and Introduction to listing options.
"Marketplace is not enabled for the Azure subscription." Enterprise administrators can disable or enable Azure Marketplace purchases for all Azure subscriptions under their enrollment. For more information, see Enabling Azure Marketplace purchases.
"Plan by publisher is not available to you for purchase due to private marketplace settings made by your tenant's IT administrator." Your company uses a private marketplace to limit the access of its organization to specific offers and plans. The specific offer or the plan wasn't set up to be available in the tenant's private marketplace. Contact your tenant's IT administrator.
"The EA subscription doesn't allow Marketplace purchases." Use a different subscription or check whether your Enterprise Agreement subscription is enabled for Azure Marketplace purchases. For more information, see Enabling Azure Marketplace purchases.

If these solutions don't solve your problem, contact Confluent support.

Conflict error

If you previously registered for Confluent Cloud, you must use a different email address to create another Confluent Cloud organization resource. If you use a previously registered email address, a Conflict error message appears. Register again, but use a different email address.

DeploymentFailed error

If you see a DeploymentFailed error message, check the status of your Azure subscription. Make sure the subscription isn't suspended and that no billing issues are associated with the subscription.

Resource isn't displayed

In the Azure portal, if the Overview or Delete panes for Confluent Cloud aren't visible, refresh the page. This error might be an intermittent issue with the portal. If refreshing the page doesn't work, contact Confluent support.

If the Confluent Cloud resource isn't in the Azure All resources list, contact Confluent support.

Resource creation takes a long time

If the deployment process takes more than three hours to complete, contact support.

If deployment fails and the Confluent Cloud resource has a status of Failed, delete the resource. Then try to create the resource again.

Offer plan doesn't load

This error might be an intermittent problem with the Azure portal. Try to deploy the offer again.

Can't delete a resource

If you can't delete a Confluent resource, verify that you have permissions to delete the resource. You must be allowed to take Microsoft.Confluent/*/Delete actions. For information about viewing permissions, see List Azure role assignments by using the Azure portal.

If you have the correct permissions but still can't delete the resource, contact Confluent support. This condition might be related to the Confluent retention policy. Confluent support can delete the organization and email address for you.

Single sign-on doesn't work

If single sign-on (SSO) doesn't work for the Confluent Cloud software as a service (SaaS) portal, verify that you're using the correct Microsoft Entra ID email. You must also consent to allow access for the Confluent Cloud SaaS portal.

If the problem persists, contact Confluent support.

Can't create a service connection by using Service Connector

  1. Ensure that your Confluent organization is active and running.
  2. If you used the Confluent Marketplace resource, check that your Azure Native Integrations Confluent organization is active and not in an unsubscribed status.
  3. If you use a schema-based data type like Avro, make sure that you also configured the schema registry.

List of connectors that use Confluent connectors isn't available

If you can't see the list of connectors, make sure that you're assigned the Owner or Contributor role for the Azure subscription. To change your role assignments, contact your Azure subscription administrator.

Creating a Confluent connector fails

  1. If you can't create a connector, verify that you have the required permissions and that all required fields contain the correct values.
  2. Verify that the Azure service you're trying to connect to is configured properly.
  3. If the issue persists, contact Confluent support.

Confluent connector isn't in the list of connectors

  1. If you recently created a connector and it isn't in the list of connectors, select Refresh.
  2. If your Confluent connector still doesn't appear in the list of connectors, contact Confluent support.

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