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I am presently encountering the following issue with Word: occasionally, I am prevented from scrolling on a Word document, and if I try to scroll down, the top of the document becomes blank. When I reopen the document, the issue is fixed temporarily but it keeps reoccurring.
Is there any way to fix this permanently? I have tried quick repair/online repair of Word.
Go to the PC manufacturer's web site and look for an updated video driver.
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Hello @----
Welcome to Q&A forum!
After reviewing your message, I understand that you are encouterning the situation that Word prevents scrolling and shows a blank top of the document.
To ensure I fully understand the issue you’re experiencing, I’d like to confirm a few details:
“My questions help identify issues, and while answering, you may discover the root cause of the problem you are facing along the way.”
1/ Have you tried accessing Word through the web version? https://word.cloud.microsoft/
2/ Is your Office installation fully updated?
3/ Does the issue occur with all Word documents or only specific ones?
You can try checking with other Word files or create a new file to test if the issue continues.
4/ Is it more frequent with large documents or documents containing images?
5/ Does the issue occur with all Word documents or only specific ones?
Additionally, you can try the following troubleshooting steps to check if the issue persists:
1. Launch Excel in Safe Mode
Starts Outlook without any add-ins or custom settings that might be causing problems.
Open Office apps in safe mode on a Windows PC - Microsoft Support
2. Update your Microsoft Word
Guidance: Navigate to File -> Account -> Update options
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