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Issue with Shared Channels in Microsoft Teams: Functional Discrepancy Between Admin Center and Teams Client

Hendriks, Dimitri 0 Reputation points
2025-10-31T12:44:31.1966667+00:00

I’ve encountered a consistent issue when working with shared channels in Microsoft Teams. Specifically, there appears to be a functional discrepancy depending on where the shared channel is created:

When a shared channel is created via the Teams Admin Center, the option to share the channel externally (e.g., with users outside the team or organization) works as expected for the owners of the team. The “Share Channel” option is clearly available in the context menu when right-clicking on the shared channel.

However, when the same type of shared channel is created via the Teams client (desktop or web) — even by a team owner — the sharing functionality is completely missing. The “Share Channel” option does not appear at all in the context menu, despite the channel being correctly marked as shared.

This behavior has been confirmed through multiple tests. The channels are correctly configured as “shared,” and B2B Direct Connect is enabled in the tenant, which should allow external sharing. The issue seems to be tied specifically to the creation method (Admin Center vs. Teams client), not to configuration or permissions.

If this is by design, it should be clearly documented. If not, it may indicate a bug or an inconsistency in how shared channels are provisioned depending on the interface used.

Could Microsoft clarify whether this is expected behavior or a known issue?

Microsoft Teams | Microsoft Teams for business | Teams and channels | Manage a team or channel
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  1. Nam-D 230 Reputation points Microsoft External Staff Moderator
    2025-10-31T16:17:12.6466667+00:00

    Dear @Hendriks, Dimitri,

    Based on your description, it seems that you and your team are currently unable to use the "Share Channel" feature within Shared Channels in Microsoft Teams.

    We have attempted to replicate this unexpected behavior in our test environment, but the functionality is working as expected. At present, there are no known incidents or service disruptions related to this behavior.   This unexpected behavior requires a backend-level investigation that exceeds the access permissions of Microsoft Q&A moderators. A Microsoft technical support engineer will need to review your Teams configuration, run diagnostics to identify the issue, and, if necessary, escalate the case to a specialized team for advanced log analysis. 

    To submit a new service request to Microsoft Support, you will need to:  

    • Go to the Microsoft admin center. If you get a message that says you don't have permission to access this page or perform this action, you aren't an admin. For more information, see Who has admin permissions in my business? or you can contact directly to IT admin of the university.  
    • On the bottom right side of the page, select Help & support. 
    • Type a question or keyword into the text box. If you get a drop-down list, select the one closest to your question, or continue typing your question, then press Enter. 
    • If the results don't help, at the bottom, select Contact Support. 
    • Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me. The expected wait time is indicated in the Contact support pane.  

    Hope you will understand for us about this situation. 

    Thank you for your patience and understanding.

    If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.     

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