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How to manage the Concent for Custom Channel in Dynamics 365 Customer Insight?

Christin Joseph 0 Reputation points
2025-10-31T11:26:02.8933333+00:00

I see there are faculty to manage the consent (Subscribe/Unsubscribe) through 'Preference Center' in 'Compliance Profile' of 'Dynamics 365 Customer Insight - Journey'.
The consent can also be managed from 'Forms' as well from 'Dynamics 365 Customer Insight - Journey'.

But I see only options for channel Email and SMS, not for Custom channels like WhatsApp or Viber.

I was even thinking to send message to custom channel with a button having link to a form with consent option to subscribe or unsubscribe, but while creating form, I could only see the consent management for Email or SMS, not for other channels.

Could anybody please help me to get some info on how to setup automatic consent management for the Custom channels as well?

Microsoft 365 and Office | Development | Other
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  1. Dora-T 7,070 Reputation points Microsoft External Staff Moderator
    2025-10-31T12:15:24.6933333+00:00

    Hi @Christin Joseph
    Thank you for reaching out to the Microsoft Q&A Forum. 

    I understand that you would like to manage consent for custom channels such as WhatsApp or Viber in Dynamics 365 Customer Insights – Journeys. 

    Please note that Microsoft Dynamics 365 is currently not supported in the Q&A forums. I suggest starting a new discussion in the Find Answers | Microsoft Dynamics 365 Community where experts can provide more professional guidance and detailed steps on how to achieve this functionality. 

    However, you may find the following official articles helpful for more details about custom channels and consent management in Customer Insights – Journeys: 

    Create custom channels in Customer Insights - Journeys - Dynamics 365 Customer Insights | Microsoft Learn

    Manage consent for email, SMS (text), and custom channel messages - Dynamics 365 Customer Insights | Microsoft Learn

    I hope this helps. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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