i cant install extended security updates, it gives me this message Something went wrong We can’t enroll you in Extended Security Updates right now. Close this window and try again.

prophotopaper inc 0 Reputation points
2025-10-28T16:59:06.1933333+00:00

i'm trying to install new updates for windows 10 it wont let me gives me this message.

Something went wrongWe can’t enroll you in Extended Security Updates right now. Close this window and try again.

when i try again samething happens. can you please helm me. Thanks

Windows for home | Windows 10 | Extended Security Update (ESU)
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  1. John DeV 147.7K Reputation points Independent Advisor
    2025-10-28T22:18:52.89+00:00

    Hi, good day!

    What is your current edition of Windows?

    Press Start then search About your PC


    Please try the following methods below.

    • Disable or uninstall any third-party Antivirus program to prevent it from interfering with enrollment process.
    • Settings > Accounts > Access work or school, then select the work or school email and click Disconnect. Restart the computer.
    • Please try to run SFC and DISM to check for any system errors and corrupted files. https://support.microsoft.com/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca After that, restart your computer
    • Open Settings > Find my Device If it is turned OFF, turn it ON. Restart your computer then try again. If it is already ON, turn it OFF, restart your computer then turn back ON.
      • Make sure Microsoft Account Sign-in Assistant and Credential Manager services are available and running.

    Press Start then search Services

    Find Microsoft Account Sign-in Assistant in the list then double click it

    Select Automatic (Delayed Start) on the Startup Type and click on Start

    Click Apply and OK.

    Do the same with Credential Manager service

    I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

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