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I cant get past the verification screen to look at my account

Logan Sullivan 20 Reputation points
2025-10-26T15:35:10.4066667+00:00

I recently got my account back after it got hacked and i was trying to look at my account in Microsoft and it wont let me go past the verification screen and for some reason when i try to get a code most times it doesn't send me the code and when i use the password it either brings me to a blank screen or i get sent back to the verification screen and same thing if i get the code anybody know how to fix it or something.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. JANSHER L 4,270 Reputation points Independent Advisor
    2025-10-26T16:28:31.2933333+00:00

    Hi Logan,

    Thank you for posting, I am here to help you today.

    Do you have a Authenticator app on your phone to verify your Identity when accessing your account?.

    May i know if you receive an email from Microsoft regarding your hacked account?.

    for the meantime try this:

    Clear cache your browser and reopen it again. Try to log in again using your password.

    Use private browsing and try to log in again using your password.

    looking forward to helping you out.  If you need more help please let me know. If the answer is helpful, please click "Accept Answer".

    Best regards,

    Jansher

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