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Problem updating Windows

Paul LaRose 20 Reputation points
2025-10-26T13:54:04.9+00:00

I bought this new laptop computer, 2025 HP Model Number TPN-Q242. When I check for updates, it says "Your version of Windows has reached the end of service". How do I get the newer version of Windows. And shouldn't a new computer come with the newer version?

Windows for home | Windows 11 | Windows update
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  1. IGYQ 14,985 Reputation points Independent Advisor
    2025-10-26T14:35:56.12+00:00

    Hi!

    Welcome to Microsoft Q&A forum.

    I need your help to confirm what is the current Windows version of this laptop.

    • Press Windows + R
    • Type: winver
    • Press Enter

    You’ll see something like: Windows 11 Version 22H2 (OS Build 22621.xxx)Please take note the version number: (21H2, 22H2, 23H2, 24h2, 25H2)

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  1. IGYQ 14,985 Reputation points Independent Advisor
    2025-10-26T23:23:18.04+00:00

    When did you bought the laptop? I would refer you back to the store where you got it and ask for updated unit. This version more likely more than 6months or even close to a year already. If that is not an option the only way to update is get the Windows11 installation assistant and update it.

    You can go to: https://www.microsoft.com/software-download/windows11

    • Under “Windows 11 Installation Assistant”, click Download Now.
    • Run the tool, accept the terms, and let it upgrade your PC to thef build. This keeps your files and apps intact.
    You found this answer helpful.

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