Share via

laptop crashes when plugged in but is fine on battery

stephanie allen 0 Reputation points
2025-10-26T13:47:16.8633333+00:00

as the title suggests my laptop crashes crashes to restart sometimes immediately after it is plugged into mains power and sometimes a few minutes after being plugged in while it runs fine on battery power. thanks

Windows for home | Windows 11 | Performance and system failures

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. DaveM121 796K Reputation points Independent Advisor
    2025-10-26T14:21:58.6466667+00:00

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so I can take a look for you.

  2. stephanie allen 0 Reputation points
    2025-10-26T14:41:58.6466667+00:00

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.